Dealership failed to provide prompt repair of a fire hazard recall. I made an appointment as the recall requested for the speed control fire hazard, the dealership put at least four other vehicles ahead of mine and this is a small dealership. This was a work day for me, hence the appointment, and a repair that would take less than 15 minutes was looking to take a couple of hours. Obviously the dealership makes more income from regular repair jobs, but this is a Lincoln problem that should have been handled on a priority basis since is presents a fire hazard. I have done my part, I cannot afford to take off 2 or 3 hours because the recall repair is not a money maker for the dealership.

- Bowie, TX, USA