I bought this car brand new at this dealer, Greg Vann Nissan, in Cambridge Ontario in 2009. They tried to sell me a battery on top of this repair but backed off when I told them that AAA tested the battery and it was okay. THE KICKER was that in spite of buying this car from this dealer and having it towed there for repair, they said no one could drive me home. It took 4 days for them to complete the repair. I wasn't looking for a free loaner. Just a ride home. I am 66 years old and had groceries and other bags to carry. It was 4 kilometres from the dealer to my home over the busiest highway in North America, the 401. I had to scale hills as well as cross this highway on a bridge with NO SIDEWALKS!!! Now I hear from friends who had the same problem with their 2009 Altima that the dealer refunded ALL their costs. Apparently this part is defective. It is the same part as the one in my car but since mine is a Cube, I have to pay. Some dealer. Some service.
Third time the steering lock system went out. This is getting insane. Filed another complaint with Consumer Affairs and am currently waiting. Its like clockwork, two years and it goes out. Could this fall under lemon laws? Is there already a class action suit for this? Pretty much hate Nissan at this point.
My car was working fine until 11/22/2015. I got up and went to start the car but would not start. I couldn't figure out why, the horn blared, lights turned on, radio turned on, flashers worked. Everything worked except the car would not start. The steering wheel turned which it wasn't supposed to because it should have been locked. So I called Nissan to ask them what the problem could be. They said for me to bring the car in to the dealership so they can check it out. I told them the car would not start so they suggested that I tow it in. They told me that they have a tow company that will come out and tow it to them. I did. The tow truck driver tried everything to get it started but to no avail.
So, he towed it to the dealership but before he towed it he told me it is a steering wheel lock problem then on the next day I called Nissan the dealership and told them what the problem was. They said they had to run a diagnostic check at $110 and $86 to fix the problem then Monday I called them to see if the car was fixed. They said they had just started on it and told me the cost would be $973. When I went there to pick up my car they told me the grand total price is $986.68! I was shocked!
I looked online for 2009 Cubes to see if there was a recall. I saw there were recalls for 2009 cubes for the same problem that my cube has. So, I do not understand why I have to pay Nissan $986.68 for a defect that Nissan caused. Nissan says that other cubes that are not the same model as mine have a recall for the same problem that I have so I don't understand why Nissan has a recall on certain cubes with a steering cylinder lock when obviously my model of Cube has the same exact problem and Nissan is not addressing all the Cube problem that all Cubes have!
My vehicle was recalled for the same issue and repaired 09/19/2011. Four years later the part malfunctioned and Nissan refused to pay for the repairs. How do I know it was not replaced with the same defective part as was recalled? How do they know there is not still an issue with this part? It was a very expensive repair that I was forced to pay out of my own pocket. I feel Nissan should have covered these repairs since my vehicle was recalled for this problem and already repaired once.
Steering wheel lock was replaced in July 2011 in a Nissan-initiated recall. The lock failed last week (November 2014) which meant that my car was stuck in a parking lot, would not start, and needed to be towed, first to my home and then to the dealer ($105). The part was replaced by the dealer for approx. $600 parts and labor. I contacted Nissan Consumer Affairs and they would not pay for the replacement part even though a similar part in 2009 Altima and Maxima vehicles is covered under a 72 month warranty.
I'm very disappointed in the response and am logging my complaint here to add to the public record. This problem seems to be endemic in 2009 Nissans and I hope the company steps up and addresses this problem.
- Tony G.,
BATTLE CREEK, MI, US
Search CarComplaints.com for these popular complaint phrases...
THE STEERING WHEEL LOCK FAILED. I HAD TO BE TOWED TO THE DEALERSHIP. THIS WAS ONCE A RECALL ITEM. MULTIPLE CUBES HAVE THIS PROBLEM. MY CUBE HAS HAD MANY PROBLEMS. I REALIZE IT IS NOT ON WARRANTY ANYMORE, BUT WHEN MULTIPLE OTHER CUBES HAVE THIS PROBLEM I FEEL A BILLION DOLLAR CORPORATION SHOULD FIX THE PROBLEM. I HAVE NEVER HAD AS MANY PROBLEMS WITH ANY OTHER VEHICLE.
I think this is a ridiculous problem... the car works fine, but it won't let me (the owner with the key) start it, because it decided I was trying to steal it? I HAVE THE KEY!!!
The steering wheel lock is only a security feature, not a safety feature, so I should be able to override it with my key.
Also, we called the local Nissan dealer (Scott Slipp Nissan, Kentville), who informed us that the part had already been replaced under recall in 2010.... So, wouldn't you think that the part would be fixed, so this wouldn't happen again? And, from research, I didn't see a recall for this until 2011, so, it seems to me that maybe it was replaced under warranty..... or maybe they just cracked the solenoid at the dealer and got it working...
Anyhow, I think it's pretty disgusting to have to shell out almost 1000 dollars to fix a problem that should NEVER happen in the first place.
A D V E R T I S E M E N T S
I bought this car brand new at this dealer, Greg Vann Nissan, in Cambridge Ontario in 2009. They tried to sell me a battery on top of this repair but backed off when I told them that AAA tested the battery and it was okay. THE KICKER was that in spite of buying this car from this dealer and having it towed there for repair, they said no one could drive me home. It took 4 days for them to complete the repair. I wasn't looking for a free loaner. Just a ride home. I am 66 years old and had groceries and other bags to carry. It was 4 kilometres from the dealer to my home over the busiest highway in North America, the 401. I had to scale hills as well as cross this highway on a bridge with NO SIDEWALKS!!! Now I hear from friends who had the same problem with their 2009 Altima that the dealer refunded ALL their costs. Apparently this part is defective. It is the same part as the one in my car but since mine is a Cube, I have to pay. Some dealer. Some service.
- curlyqhoward, Cambridge, ON, Canada