hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
55,931 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Nissan Murano steering problems

steering problem

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2009 Nissan Murano Owner Comments (Page 1 of 2)

problem #26

Dec 172016


  • 126,000 miles


Was at lowes with my grand daughter when the steering wheel was locked and the steering lock indicator light was on. Vehicle would not start due to the malfunction of the steering lock box. Weather was bad and a gentleman tried assisting me but to no avail. After looking at the indicator lights he informed me he had heard of this issue and the problem was in fact due to a faulty steering lock box. I had no choice but have the vehicle towed to my temporary home and here it sits. My home flooded with 7' of water mid August and is still uninhabitable. I'm a grandmother with limited funds and really cannot afford to spend the large sum of money required to pay for a known defective part. During my research I found out that Nissan knowing this issue has now imited the warranty time on this known problem. I thank god this occurred in a populated area where assistance was readily available and not rural as I quite often find myself traveling to these areas. Is this a safety issue? absolutely!! Nissan should be ashamed knowning this part is defective and refuses to do a mandatory recall. Any assistance would be greatly appreciated in this matter. Thanking you in advance.

- Denham Springs, LA, USA

problem #25

Oct 012013


  • 36,000 miles
Takata recall.... my passenger airbag light has been on for about 3 yrs. Now and when it has been hooked up to a computer results always come back the same... error in airbag. Now I've contacted Nissan and they are telling me that even though I may have a takata airbag my VIN # is not on the recall list so therefore they cannot do anything about the problem. I would have to pay out of my own pocket to have it fixed. Now they did tell me that according to their records and with the VIN # that was given to them in Oct 2008 my Murano already had been serviced for passenger side airbag light staying on. So basically what they were saying was that my Murano had already used the one free service check in Oct 2008 for airbag. First of all, my vehicle is an 09, so Nissan already admitted that according to their records and my VIN # that I was already having airbag issues before the vehicle was released to be sold. I purchased it at beginning of 2012 and 2013 is when my airbag light came on. Now I have had it cleared and seems like if it is cold cause I do live in Ohio, but if I clear it today and it's not really cold it may not come on, but as soon as it gets cold it comes right back on. Now there has been times where it has been cleared and as soon as you turn off the engine and start it back up it comes right back on. I also am having issues with TPMS, no matter what tires I buy I am constantly battling the low tire pressure light. It's been taking to tire shops and been checked for slow leaks and leaks around the valve stem, nothing. I have also had to replace the motors in mt steering wheel because both of those went out on me. Now my new issue is my air vents. When the defrost is on certain air vents do not shut off, air still comes through them. And in the winter I feel like there is cold air blowing up through the floor. No issues with 04 Murano

- Cambridge, OH, USA

problem #24

Nov 202015


  • 64,000 miles
Tamara recall the steering tilt and telescopic motors both died at the same time and the vehicle does not even have 70000 miles. Vehicle was just turned on.

- Jamaica, NY, USA

problem #23

May 092015


  • 45,772 miles


Gear & linkage assy-power steering needed replaced per dealer when doing 45K service as leakage in steering

- Dublin, OH, USA

problem #22

Dec 012014


  • 70,000 miles
The telescoping function on my steering column has stopped working on my Murano. I understand there is a service bulletin out on this same issue (ntb-09-073), but dealership refuses to fix it. The steering column is now stuck at a height where it blocks my view of the speedometer; I have to duck down every time I want to check how fast I am traveling. Obviously a safety issue, and I understand that this is a chronic problem for Murano's and would hope that Nissan would step up to the plate and provide a fix to make their cars safer.

- Vienna, VA, USA

problem #21

Jan 152015

Murano 6-cyl

  • 69,000 miles
As I was driving the steering wheel was sqeezing my stomach and going up and down with no control, luckily I was driving 35 mph and was able to pull over to avoid a accident.

- Rehoboth, MA, USA

problem #20

Dec 142012


  • 60,000 miles


The tilt and telescoping steering wheel adjustment stopped working. Motors runs, but there is just a grinding sound. Wheel set itself to the lowest position pinning my legs to the seat.

- Rocky Hill, CT, USA

problem #19

Oct 012014

Murano 6-cyl

  • 60,000 miles
The tilt steering motor has stopped working. The in and out motor went out shortly after we purchased this pre-owned vehicle in 2012. Then, a few weeks ago, the tilt mechanism spontaneously tilted to the farthest down position possible. We then had to hold the control up as well as apply significant pressure upwards to get the steering wheel to return to the desired position. Luckily, we were not driving at the time of this incident, however I have read in some discussion threads regarding this issue that some drivers have experienced this issue while driving. Now the tilt mechanism does not work all together (in, out, up or down). We took the vehicle to our nearest Nissan dealer, and they said there is no recall for this issue, and it is not covered under our warranty. I contacted Nissan of North America and they have stated that there is nothing they can do to help us at this time. There are several discussion threads on the internet regarding this issue for the 2009 Nissan Murano. It is only a matter of time before this causes an accident with a potential injury or worse. Nissan needs to address this issue before it gets to this point.

- Mission Viejo, CA, USA

problem #18

Sep 112014


  • miles
2009 Nissan Murano. Consumer writes in regards to engine belts and steering wheel problems. The consumer stated after he left the dealer, he heard a grinding sound when he tried to adjust the steering wheel, which he had not experienced before. The dealer stated it was a know problem, and there was nothing they could do.

- Chesterfield, MO, USA

problem #17

Sep 092014

Murano 6-cyl

  • 47,000 miles
The contact owns a 2009 Nissan Murano. After the contact adjusted the steering wheel, it failed to move from the tilt position. The vehicle was taken to an independent mechanic. The technician diagnosed that the telescopic motor and tilt motor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 47,000...updated 10/15/14 updated 7/22/2015

- Santa Ana, CA, USA

problem #16

Aug 162014


  • 69,000 miles


Steering tilt motor locked with steering wheel all the way up, making driving difficult, gears appear to be stripped for both the tilt motor and the telescope motor. I have the vehicle in for $1000 in repairs.

- Castle Rock, CO, USA

problem #15

Jul 242014

Murano 6-cyl

  • 99,000 miles
While the vehicle was in motion the electric tilt steering wheel just electricity just motored to the fully down position putting extreme pressure on the top of your knee and thighs and will not return up when using the joystick on the side of the column.

- Wappingers Falls, NY, USA

problem #14

Jun 272014

Murano 6-cyl

  • 77,900 miles
Upon parking the subject vehicle, it was observed that the powered tilt mechanism in the steering column would not function properly. One could hear the drive motor operating, but the column would not move to its normally stowed position. Further, any attempts to adjust the steering column up or down via the control button resulted in an electric drive motor noise, but no motion of the steering column without assisting such motion by pushing up or down on the steering wheel. The vehicle was taken to Nissan autonation arapahoe (10030 East arapahoe rd, centennial, co 80112), where both the steering column tilt and telescope drive motor assemblies were replaced at full cost to the car owner, thereby remedying the malfunction. After first observation of the malfunction and prior to the repair, the driver did not experience any uncommanded change in the steering column position while driving, however given the failure mechanism, the driver felt it important to report this incident in the event such uncommanded change in steering column position may be possible while driving. It should be noted that Nissan has issued a service bulletin for repair of this mechanism, no. Ntb-09-073, which appears to be related to NHTSA #10030573.

- Castle Rock, CO, USA

problem #13

Apr 162014


  • 46,500 miles
The automated steering column tilt ceased to operate. Dealer said the installation of a new tilt motor was required. Cost to install new tilt motor, including labor and tax, was $555.36. I paid this amount to dealer for replacement. Nissan motor company has a problem when an automated mechanism, as this on 5 year old car, fails.

- Chester Springs, PA, USA

problem #12

Jun 282013

Murano 6-cyl

  • 19,991 miles
When my wife got out of the vehicle, the automatic steering column adjusting motor made a terrible noise and stopped working locking the when in the down position.

- Paducah, KY, USA

problem #11

Jun 212013

Murano 6-cyl

  • 76,000 miles
The automatic adjustment of the steering column gears are broken and the steering wheel is stuck in the up position.

- Douglas, MA, USA

problem #10

Feb 052013

Murano 6-cyl

  • 75,000 miles
The steering column is stuck and the motor and gears failed. This has been listed more than 100 times on the internet in various blogs. Turns out the automatic adjustment each time you get in and out of the car kills the motor and gears and is actually addressed in a service bulletin ntb-09-073 having this happen also affected the air bag and the warning light is now on.

- Greer, SC, USA

problem #9

Dec 012012


  • 66,000 miles
The steering wheel motors to move wheel up, down and in, out are broken and steering wheel stuck in up position making the car difficult to drive. Took vehicle to dealer. They want $933 to replace these known defective motors. The warranty they provide for the replacement is for 12 months or 4000 miles. Nissan must not have much faith in these motors.

- Dublin, OH, USA

problem #8

Aug 152012


  • 36,900 miles
Problem with the tilt and telescope of the steering column. When turning on the car, gears seem to be grinding and the automatic feature no longer works. Wheel does not return to the pre-set location. Also the auto seat feature does not return to the pre-set location. There's a big problem with the electrical system in the 2009 Nissan Murano. A couple of months ago, it cost me over $500 to get the rear hatch door fixed when all of a sudden it locked shut. Of course, there's no way to unlock this manually from inside the vehicle and this could be a potential safety hazard.

- Tewksbury, MA, USA

problem #7

Mar 132012


  • 65,000 miles
The contact owns a 2009 Nissan Murano. The contact stated while attempting to adjust the steering wheel, it became stuck in the up position and could not be lowered. Since the contact was unable to lower the steering wheel it was difficult to drive the vehicle. The vehicle was taken to the dealer who stated the tilt motor for the steering wheel was defective. The failure mileage was 65,000 and the current mileage was 70,000.

- Shelton, CT, USA

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