On June 13 – Brought my car in for CVT Service and Fluid Flush having 58.8K miles on my vehicle. Service Advisor informed me multi point inspection was performed with NO recommendations reported and did not give a hard copy or email copy of the Complementary Multi Point inspection report even though I specifically asked her for it. She stated the system application could not provide a report.
June 23 – Traveled to Savannah approximately 2 hours on the highway battery indicator began to display intermittently. Vehicle continued to run smoothly with no problems. Decided to have it checked when we reached Savannah. Multipoint inspection was performed by Grainger Nissan of Garden City, GA on June 23. Inspection showed all areas “OK”s and “Future Attention” for tires and In-Cabin Microfiber. Automatic Transmission Fluid showed “ Required Immediate Attention.” This was concerning since I had transmission service performed on June 13, but the Murano was performing ok despite the indicator, so I decided to handle the issue when I returned to Atlanta.
Sunday June 25 - The transmission stalled while driving on the street and the ABS notice appeared briefly. I was able to restart the engine and we proceeded to return to the hotel to prepare to return to Atlanta in the morning hoping the Murano would sustain the trip home which it did. Once I approached my neighborhood the transmission stalled even though the engine was running. I was able to restart and get home.
June 26 - I made a diagnostic appointment for Tuesday 27th at 7 am which was the next available appointment but checked the vehicle in on that afternoon Monday the 26th.
June 27 – I called and left a message for the Service advisor at 12:30 and 2:00 pm to get service status without any response. At 4:30 pm I called Nissan again and requested to speak to Service Manager and was connected to Manager. I explained I was not getting any response from agent and wanted to work with someone else or follow up with him and was told the diagnostic was not conclusive.
June 28 – I received a recommendation report via email mid afternoon listing various repairs from the diagnostic of over $6,600. I was SHOCKED, and most disturbing at the recommendation for a NEW automatic transmission. I was appalled because I had the auto transmission service on June 13 with no issues reported to me. Additionally disturbing was the multi point inspection again showing the “automatic transmission fluid” needed “Immediate Attention”. How could this be when the fluid was supposed to have been drained and replaced on the 13th.
June 28 – Approximately 4 pm after still not hearing back from the dealer by phone. I had my daughter take me to the dealer where I was able to talk to Manager directly. I informed him how concerned I was that before the CVT service their mechanics performed, my vehicle’s performance was sure and dependable. I never had any major functional issues with my engine or transmission previously. I have been very diligent with getting maintenance done and although my truck is 8 years old the mileage is less than 60,000. I am not an abusive driver, nor do I mistreat or mishandle my vehicle, so it is extremely difficult to accept needing a new transmission especially since all these issues erupted AFTER the CVT service by the Nissan mechanic.
30-Jun Nisssan Manager recommended New Spark plugs and Coil Assy Replacement. In leu of transmission to see if this solves limp mode. $841.45
Jun 30 Open Initial Case/Complaint to Nissan USA regarding issues.
Jul1-8 Had to drive to Ohio. Did not trust the Murano for fear of issues on the road. Rented a car instead $443.69
Jul 11 Nissan USA contacted to confirm payment of 50% of transmission replacement costs.
13-Jul Transmission Went Out again (5 days after the spark plug replacement did not work) Car was Towed to Dealer. Was given a loaner.
Aug 4 Manager called to report they just received confirmation by Nissan USA to go ahead with the work on the transmission. I assumed by this time the work was done and didn’t understand why there would be a delay after 3 weeks when the dealer confirmed they had email approval prior in July. Car was with dealer for total 4 weeks.
Aug 9 Picked up my Murano. New Transmission Replaced by Nissan $2,863.00
14-Aug Car was Towed to Dealer Transmission Went Out off of 285 Highway. Requested to have original transmission back. Was told by the manager he could not and if I wanted it back I would have to pay over $800.00
Aug 15 Called Manager and Service agent to get ETA on service repair.
Aug 17 Called Manager today because no one returned earlier Vms. He reported they could not replicate the issue I experienced. Again I am unable to confirm what they are doing or if they are stress testing the car at all. I requested a loaner car. He stated one would be available next morning.
Aug 18 Left message with Manager re: loaner car. Spoke to service agent and asked he get back to me re: my truck status and status getting a loaner. Loaner was not available in morning.
Aug 18 4:45 pm - Had daughter take me to dealer to pick up a loaner car. Service agent reported they were able to duplicate issue I experienced and stated battery was not providing sufficient charge. Techs replaced the battery and supposedly test drove the Murano, but still needed to examine the alternator for a root cause. All this is surprising given the dealer performed several detailed diagnostics and even more multi-point inspections without identifying issues with the battery or alternator. I informed agent I expected not to be charged for the loaner or additional battery/alternator services. He confirmed I would not be charged.
Aug 22 Service agent called that car was ready. Returned loaner and picked up car.
Aug 24 Car transmission went limp in Walmart parking lot. Had car towed back to Nissan dealer
Aug 25 Picked up loaner from Nissan. Car with dealer under further diagnosis. Talked to Nissan USA regarding this issue, they were no help.
Aug 29 Nissan contacted me to recommend the car needed a new alternator costing $1,645.00 even though the earlier alternator check showed OK when they replaced the battery. Dealer was not able to adequately explain how alternator replacement would resolve continued transmission limp mode. Nissan USA contacted me stating he had not been able to reach the dealer and they were not returning his calls.
I notified Nissan service agent I would pick up my car and rejected the alternator service.
Aug 30 I had my car towed back home for fear of transmission failure on route home. Even after replacement, vehicle is still unsafe to drive experiencing continued transmission limp mode issues.
Update from Aug 31, 2023: Aug 31 - Had diagnostic run by independent technician. Diagnosis showed no codes indicating Murano needing a new alternator, disconnected battery and alternator continued to stay charged and run engine. Test drove the vehicle, which running AC, radio and lights with no alternator or battery issues.
Took my car in at just under $50k miles for standard servicing, new tires, new 02 sensor and an ABS recall when all was working well. . great car!. Two weeks later, the car went through a brief spell of "jumping" and hesitating, then was fine for another two weeks. While out of town, it really acted up and I barely made the trip home. Engine revving high but not overheating on the freeway. If I tapped the brakes, it wouldn't go into gear so I had to pull over, shut of the car and hope to hell it would start and go back into gear. It did this for about 50 miles (had to get home) before the engine light finally came on. Had to hang out in the right lane with the flashers on just so I could get off the freeway and eventually drive home on back roads without getting rear ended.
Had the car towed to the dealer over the weekend on 6/23/19 and set up an appointment for the next day, where they proceeded to "run a diagnostic check" and everything came back fine and it was ready for pickup, to my amazement. As soon as I start the car, the engine revved beyond normal and lurched before I could even get out of the parking lot! I swear the service tech didn't even drive it, so I went back immediately, told them it wasn't fixed and mentioned to the service tech that I was well aware of the Nissan CVT issues. Fast forward to today, 7/16, my Murano is STILL at the shop after repeated delays and issues with trying to "rebuild" vs. "replace" the transmission at the direction of Nissan, who is trying to save money and bury the issue of faulty engineering.
At this point, if they can't fix it properly they may need to put in a new transmission, but they have not extended the warranty (doubled to 10 yrs/120k miles) like they have on the Altima and Rogue, probably because there are less Muranos sold, so less complaints and lawsuits. Nissan, Ford and numerous other dealers have known about these defective transmissions for 10 years and continue to use them. They are willing to risk people's lives so they can sell more cars that get higher gas mileage and expect the consumer to think it's okay to drop $40,000 on a car that only lasts 4 years. What a joke.
Update from Aug 1, 2019: I ended up getting the transmission rebuilt after being without a car for over three weeks. The service from the dealership was terrible. I had to call for updates because they wouldn't call me or return calls and kept making excuses as to why it was taking so long. Supposedly the rebuilt transmission is covered for one year or 12,000 miles, which is BS! They doubled the warranty for Altimas and Rogues, and every model has the same problem, so I better not have to pay to replace it again in a few years or they'll be seeing more lawsuits.
Car jerks and doesn't accelerate at lower speeds. Brought it in previous and Nissan stated they could find nothing wrong, they gave it alignment but did nothing to resolve the issue.
Going back in again to have it looked at this week.
On 6/25/2017, a Sunday, my 2015 Murano began hesitating when accelerating from stop lights. It would slowly accelerate to about 12 mph then do nothing -- after several seconds the car would finally take off after flooring it. I took it to my dealer the very next morning where they had it for 15 days. Today, day 15, they said they thought they had the problem fixed after replacing the valve body and calling in repeated computer data to their experts for coding solutions (no codes or service engine light ever popped up on my dash). So I picked it up, drove it for about 10 minutes when it started doing the same thing. Very unsafe in traffic. I took it back to my dealer a couple of hours later and there it sits. I have been without my car for half a month and I'm told they have NEVER seen this problem with a 2015 Nissan Murano. But it looks like there are plenty of others, Murano, Sentra, Altima, Pathfinder, etc, etc,, with very similar problems. What to do now?
- Donna D.,
Arvada, CO, US
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
On June 13 – Brought my car in for CVT Service and Fluid Flush having 58.8K miles on my vehicle. Service Advisor informed me multi point inspection was performed with NO recommendations reported and did not give a hard copy or email copy of the Complementary Multi Point inspection report even though I specifically asked her for it. She stated the system application could not provide a report.
June 23 – Traveled to Savannah approximately 2 hours on the highway battery indicator began to display intermittently. Vehicle continued to run smoothly with no problems. Decided to have it checked when we reached Savannah. Multipoint inspection was performed by Grainger Nissan of Garden City, GA on June 23. Inspection showed all areas “OK”s and “Future Attention” for tires and In-Cabin Microfiber. Automatic Transmission Fluid showed “ Required Immediate Attention.” This was concerning since I had transmission service performed on June 13, but the Murano was performing ok despite the indicator, so I decided to handle the issue when I returned to Atlanta.
Sunday June 25 - The transmission stalled while driving on the street and the ABS notice appeared briefly. I was able to restart the engine and we proceeded to return to the hotel to prepare to return to Atlanta in the morning hoping the Murano would sustain the trip home which it did. Once I approached my neighborhood the transmission stalled even though the engine was running. I was able to restart and get home.
June 26 - I made a diagnostic appointment for Tuesday 27th at 7 am which was the next available appointment but checked the vehicle in on that afternoon Monday the 26th.
June 27 – I called and left a message for the Service advisor at 12:30 and 2:00 pm to get service status without any response. At 4:30 pm I called Nissan again and requested to speak to Service Manager and was connected to Manager. I explained I was not getting any response from agent and wanted to work with someone else or follow up with him and was told the diagnostic was not conclusive.
June 28 – I received a recommendation report via email mid afternoon listing various repairs from the diagnostic of over $6,600. I was SHOCKED, and most disturbing at the recommendation for a NEW automatic transmission. I was appalled because I had the auto transmission service on June 13 with no issues reported to me. Additionally disturbing was the multi point inspection again showing the “automatic transmission fluid” needed “Immediate Attention”. How could this be when the fluid was supposed to have been drained and replaced on the 13th.
June 28 – Approximately 4 pm after still not hearing back from the dealer by phone. I had my daughter take me to the dealer where I was able to talk to Manager directly. I informed him how concerned I was that before the CVT service their mechanics performed, my vehicle’s performance was sure and dependable. I never had any major functional issues with my engine or transmission previously. I have been very diligent with getting maintenance done and although my truck is 8 years old the mileage is less than 60,000. I am not an abusive driver, nor do I mistreat or mishandle my vehicle, so it is extremely difficult to accept needing a new transmission especially since all these issues erupted AFTER the CVT service by the Nissan mechanic.
30-Jun Nisssan Manager recommended New Spark plugs and Coil Assy Replacement. In leu of transmission to see if this solves limp mode. $841.45
Jun 30 Open Initial Case/Complaint to Nissan USA regarding issues. Jul1-8 Had to drive to Ohio. Did not trust the Murano for fear of issues on the road. Rented a car instead $443.69 Jul 11 Nissan USA contacted to confirm payment of 50% of transmission replacement costs.
13-Jul Transmission Went Out again (5 days after the spark plug replacement did not work) Car was Towed to Dealer. Was given a loaner.
Aug 4 Manager called to report they just received confirmation by Nissan USA to go ahead with the work on the transmission. I assumed by this time the work was done and didn’t understand why there would be a delay after 3 weeks when the dealer confirmed they had email approval prior in July. Car was with dealer for total 4 weeks.
Aug 9 Picked up my Murano. New Transmission Replaced by Nissan $2,863.00
14-Aug Car was Towed to Dealer Transmission Went Out off of 285 Highway. Requested to have original transmission back. Was told by the manager he could not and if I wanted it back I would have to pay over $800.00
Aug 15 Called Manager and Service agent to get ETA on service repair.
Aug 17 Called Manager today because no one returned earlier Vms. He reported they could not replicate the issue I experienced. Again I am unable to confirm what they are doing or if they are stress testing the car at all. I requested a loaner car. He stated one would be available next morning.
Aug 18 Left message with Manager re: loaner car. Spoke to service agent and asked he get back to me re: my truck status and status getting a loaner. Loaner was not available in morning.
Aug 18 4:45 pm - Had daughter take me to dealer to pick up a loaner car. Service agent reported they were able to duplicate issue I experienced and stated battery was not providing sufficient charge. Techs replaced the battery and supposedly test drove the Murano, but still needed to examine the alternator for a root cause. All this is surprising given the dealer performed several detailed diagnostics and even more multi-point inspections without identifying issues with the battery or alternator. I informed agent I expected not to be charged for the loaner or additional battery/alternator services. He confirmed I would not be charged.
Aug 22 Service agent called that car was ready. Returned loaner and picked up car.
Aug 24 Car transmission went limp in Walmart parking lot. Had car towed back to Nissan dealer
Aug 25 Picked up loaner from Nissan. Car with dealer under further diagnosis. Talked to Nissan USA regarding this issue, they were no help.
Aug 29 Nissan contacted me to recommend the car needed a new alternator costing $1,645.00 even though the earlier alternator check showed OK when they replaced the battery. Dealer was not able to adequately explain how alternator replacement would resolve continued transmission limp mode. Nissan USA contacted me stating he had not been able to reach the dealer and they were not returning his calls. I notified Nissan service agent I would pick up my car and rejected the alternator service.
Aug 30 I had my car towed back home for fear of transmission failure on route home. Even after replacement, vehicle is still unsafe to drive experiencing continued transmission limp mode issues.
Update from Aug 31, 2023: Aug 31 - Had diagnostic run by independent technician. Diagnosis showed no codes indicating Murano needing a new alternator, disconnected battery and alternator continued to stay charged and run engine. Test drove the vehicle, which running AC, radio and lights with no alternator or battery issues.
- Cj W., Atlanta, US