pretty bad
Typical Repair Cost:
No data
Average Mileage:
17,300 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. not sure (2 reports)
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2018 Nissan Murano lights problems

lights problem

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2018 Nissan Murano Owner Comments

problem #2

Mar 072019

Murano SV V6

  • CVT transmission
  • 34,500 miles


I called Nissan today to register my complaint. They have not gotten back to me yet. They requested my VIN and Proof of ownership, and took my complaint, and will have someone call me. They asked me if I had taken the car to a mechanic. I have not, as the headlights are functioning mechanically correctly (not dim, no bulbs out, etc.) however, there is a serious design flaw that decreases visibility and makes driving at night dangerous. The low beam headlights only shine about 30 feet ahead of the vehicle. There is a sharp delineated black shadow after that (no diffuse light). If you are on a flat grade, the problem is not as noticeable. However, as you go up a hill or even a small grade, or down a hill, or make a corner, the low beams shine brightly for 30 feet in front of the car, and then there is an area of total blackness in front of that. It's not the kind of light that slowly diffuses, and then gets dark, it is a sharp cut-off, of total lack of visibility. If you're traveling even 30 miles an hour, that is not enough visual distance to be driving safely. I have also called a Nissan service center and they said that they "had heard of the problem", and I could try adjusting my headlights in an upward direction. So my husband turned them up about 4-6 inches (we were shining the headlights on the siding on our house, for a reference line). This caused the distance that the headlights would shine to become around 50 feet. Still not acceptable for driving safely. This is dangerous, and I hope there is a fix for this problem. My guess is that I will probably be sent to a Nissan dealer, who will say there is nothing wrong, and then my next guess is Nissan will say since there is no problem to fix, that the equipment if fine, and they won't do anything. I'm probably going to have to sell this car at a loss. I'm very upset with this situation.

- amy d, Mansfield, US

problem #1

Aug 242018

Murano Midnight 3.2L V6

  • Automatic transmission
  • 25 miles

I live in rural Northeast Texas and drive at night on unlit farm to market highways. The dim headlights only illuminate maybe 30 - 40 feet ahead of me. This is not good enough to be able to even drive the speed limit. The vehicle is dangerous and the dealership said there is no certified alteration for the headlights, so they will not do anything about it. I've called Nissan who said take it to another dealership, but that is not really a good answer when there is not fix for the issue. Dealership indicates there is no adjustments to be made. The dim lighting is poor and very unsafe to drive outside of the larger cities with very well lit streets. Terribly disappointed in this vehicle and Nissans response.

- Debra M., Sulphur Springs, TX, US

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