I just want it to be known that I am not satisfied with the outcome of Rockdale Nissan's assessment today regarding my 2012 Nissan Navara, located in Wolli Creek, NSW, Australia.
I nearly ran into a girl riding a bicycle last week when my right rear wheel came off of my vehicle. If I was traveling on a highway at high speeds, the chances of me sitting here typing this complaint would be nil, as I would probably be dead today. I therefore, will not take this matter lightly, as I am sure that my family would like to see me around for a few more years.
The demeanor of Rockdale Nissan's Service manager and staff that I spoke to over the phone and in person when I picked my vehicle up was very uncaring and unconcerned about what had actually happened. Their only concern was covering Nissans rear ends and not wanting to accept responsibility. When I first called and described the incident, their first response was defensive and trying to accuse others rather than being concerned and wanting to attempt to resolve the issue.
After their inspection, they stated that 4 of the lug spacers on my wheel were missing. How do they just go missing without being worn out and being a manufacturer defect. They do not just fall out of the wheel lug holes, as they should be pressed in.
If they looked at the lug holes in the rim that had fallen off the vehicle, they would have noticed that the holes are enlarged, as if the lugs just pulled through the holes. If this is the case, then the strength of the alloy rim metals would be questionable and presumed “weak.â€
I have had nothing but issues with Nissan since I purchased this vehicle,at Rockdale Nissan. I have a capped service price, but not once have I paid the cap price, as they always find other things that are so called required and as they say, not allowed as part of a standard service. When I had my Toyota Land cruiser, which also had a capped service price, I never was charged anything above the cap price unless the vehicle was due for worn parts, such as brakes, etc., but filters, fluid flushes and new fluids, etc. were always included, not to mention a full bumper to bumper inspection. There were never any surprises.
Right now I do not feel safe driving this vehicle. It is not safe for myself, my family or others on the road.
With a bit more courtesy and care from their Service Department, this entire situation could have been resolved quietly and reasonably. Instead, they chose the opposite by attempting to resolve it by shying away from their consumer responsibilities by trying to make me pay additional money in excess of $1,400.00 for a new rim.
Just a friendly reminder for future similar incidents that may come their way, at least try to be a bit more compassionate and professional by showing that they really do care about their customers.
A D V E R T I S E M E N T S
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DANGER: NISSAN NAVARA'S ALL BE AWARE...
I just want it to be known that I am not satisfied with the outcome of Rockdale Nissan's assessment today regarding my 2012 Nissan Navara, located in Wolli Creek, NSW, Australia.
I nearly ran into a girl riding a bicycle last week when my right rear wheel came off of my vehicle. If I was traveling on a highway at high speeds, the chances of me sitting here typing this complaint would be nil, as I would probably be dead today. I therefore, will not take this matter lightly, as I am sure that my family would like to see me around for a few more years.
The demeanor of Rockdale Nissan's Service manager and staff that I spoke to over the phone and in person when I picked my vehicle up was very uncaring and unconcerned about what had actually happened. Their only concern was covering Nissans rear ends and not wanting to accept responsibility. When I first called and described the incident, their first response was defensive and trying to accuse others rather than being concerned and wanting to attempt to resolve the issue.
After their inspection, they stated that 4 of the lug spacers on my wheel were missing. How do they just go missing without being worn out and being a manufacturer defect. They do not just fall out of the wheel lug holes, as they should be pressed in.
If they looked at the lug holes in the rim that had fallen off the vehicle, they would have noticed that the holes are enlarged, as if the lugs just pulled through the holes. If this is the case, then the strength of the alloy rim metals would be questionable and presumed “weak.â€
I have had nothing but issues with Nissan since I purchased this vehicle,at Rockdale Nissan. I have a capped service price, but not once have I paid the cap price, as they always find other things that are so called required and as they say, not allowed as part of a standard service. When I had my Toyota Land cruiser, which also had a capped service price, I never was charged anything above the cap price unless the vehicle was due for worn parts, such as brakes, etc., but filters, fluid flushes and new fluids, etc. were always included, not to mention a full bumper to bumper inspection. There were never any surprises.
Right now I do not feel safe driving this vehicle. It is not safe for myself, my family or others on the road.
With a bit more courtesy and care from their Service Department, this entire situation could have been resolved quietly and reasonably. Instead, they chose the opposite by attempting to resolve it by shying away from their consumer responsibilities by trying to make me pay additional money in excess of $1,400.00 for a new rim.
Just a friendly reminder for future similar incidents that may come their way, at least try to be a bit more compassionate and professional by showing that they really do care about their customers.
- rkessner, Earlwood, NSW, Australia