This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electronic braking system warning, antilock braking system warning lights come on intermittently, dinging warning off, on.Talked to dealer last Oct.2022 no recall or parts available, spoke again Sept.2023 and same story, no parts, no recall.Stated that there should be a recall due the number of complaints.I use the truck as it was intended to pull trailers.Problem started at 36,000 miles, currently has 38,000 miles.
abs and tcs lights came on had the truck inspected found out it was a faulty hydraulic control unit causing my abs and traction control to be inop parts were under a engineer review and was told they would be avaible on July 16th 2023 however at that time I called the dealership and then was told it would be February of 2024 before the parts would be released causing me to either drive with no abs for over 7 months or park the truck Wich I need to get back and fourth to work
The ABS light along with the Traction Control light comes on intermittently. Since 2017 I have had this issue twice. The first time the ABS Control Module and pump was changed and fixed the issue for almost two years. It was replaced with OEM parts however the problem has reoccurred. I've had the shop that replaced the first pump check out this problem only to be told the only way to repair it is to replace the pump yet again. I use this vehicle to two a fifth wheel trailer and don't feel safe in it as this could relate to a serious accident causing injury or death. Not to mention the cost involved to me as a consumer. The machinic stated to me that the ABS Pumps for 2017 an 18 where defective.
Electronic braking system and ABS lights intermittently come on and off an throws a code c0020-01 which many dealers say should replace the HCU and ABS modules and research has shown that this if a short-term fix on a fault component. Please hold ram to task.
I have had two hydraulic control units (HCU) fail on this vehicle since purchasing new. The first was under warranty and failed around the 30,000 mile mark. The second failed around the 50,000 mile mark outside of warranty and parts were very difficult to find. It took the dealer nearly a year to get the part and nearly $1200 in parts and labor to fix. Many other owners are experiencing this issue. When the HCU failure is detected, the vehicle cruise control will not work. It is sometimes intermittent. When the issue is not detected, cruise control works but will be disabled as soon as the issue with the HCU is detected. Very troublesome.
ABS and Traction Control lights keeping going off constantly and cruise control can't be used either when this occurs. States this has something to do with the ABS Brake control module. However, there are discontinued parts for this replacement. I travel alot with this vehicle and Tow heavy equipment. This issues NEEDS to be resolved ASAP!!
I continually get the ABS warning light lilting up on my dashboard screen along with a sway control light. The obvious risk is the failure of the braking system especially on hard braking situations or slippery roads. This risks injury and/or death to myself and any passengers as well as vehicles traveling in my vicinity. This is a well known problem with dealers as well as many owners. The same issue has been identified in newer versions of the same vehicle and been recalled. The issue has been identified as a malfunction with the hydraulic brake control unit and the anti-lock brake system module. This is a problem already known to the manufacturer and is also the subject of a class action lawsuit in California. This safety issue should certainly be resolved by the manufacturer by a recall in an expeditious manner.
Pulling loaded livestock trailer on interstate at highway speed (65 mph) using cruise control in 2017 Ram 2500 diesel pickup when experienced rapid deceleration as the result of ABS/HCU failure. This rapid deceleration caused vehicles behind me to skid trying to avoid a rear end collision with my vehicle. Confirmed with Ram dealership that ABS/HCU module had failed causing the cruise control to shutoff and that replacement was necessary. The people in my vehicle, the animals in my trailer and others driving on the highway were all put at risk of serious bodily harm or even death as a result of this unit failure.
Keep getting an intermittent ABS failure / check brake system light, which also turns off the cruise control. Ram says may need replacement of hydraulic control unit, but no parts available.
The service antilock brake system/ service electronic braking system lights began turning on and off intermittently around August of 2022. These would sometimes be prompted or exacerbated by wet driving conditions or bumps, but often just at random while driving. At the beginning of the issue, vehicle had roughly 48,000 miles. After paying for diagnosis, the failed part was deemed to be the ABS pump motor-general electrical failure, code C0020-0 as well as code C006C-9A for stability system component failure. Being RAM dealer-only parts and needing software flashes for installation, this repair costs between $1000 and $2000 USD. This failure leaves these HD trucks without ABS systems (functioning systems are required in many states for vehicle safety inspections). The cherry on top of this situation is the replacement parts are unavailable nation-wide as FCA "switches manufactures". This leaves the ABS inoperable and the trucks completely unsafe with absolutely NO alternative actions. No loaner vehicles offered, no recourse for failing safety inspections, nothing. Many folks use these as business or work trucks, depend on them, and have no choice but to keep driving with the issue as-is. This is a blatant hazard and needs to be corrected as soon as possible.
While driving the trucks ABS and wheel speed sensor warning lights will intermittently alarm. While alarming I do not have ABS or cruise control function.
Service Electronic Brake system and ABS unavailable lights constantly. Brakes locked up while towing a trailer. This apparently is a known problem that Ram refuses to recall. $1500 to $1800 to fix a known faulty part is unreasonable and is going to make people choose to continue to drive with the warning light on because it is too expensive to repair.
The indicator lights for abs and traction control appeared, and the driver information panel stated a problem with the abs electronic control. I am uncertain if this will lead to a failure in the braking of my truck. This problem was repaired twice by a Ram dealer; the most recent being on October 4, 2022. I have learned this is an issue that was recalled on the 2019-2020 models, and there is a class action lawsuit in relation to the 2017-2018 models.
HCU for ABS brake system has now failed for a second time. They can not even supply a part to repair. Now on back order hold til 02/2024. So I have to risk driving with no abs system until then and not certain if it will be extended again. This is a known issue for RAM. They should fix this and put out a recall and reimburse me for time and repairs. I hope no one gets killed for this. Alot of Rams on the road just like me now.
A D V E R T I S E M E N T S
- Salem, AL, USA