This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
-Anti lock brake system control module and traction control system failure with 32000 miles on truck.- In reading online forums they have admitted to knowing these parts were bad. Not sure why this hasn-??t been made a recall issue given it involves the braking systems on a huge portion of these trucks sold.- Dealership states both parts are bad but excluded from warranty and extended warranty.- warning lights come on at the same time it locks the brakes up until warning lights go out. -Well at 70 mph on the highway and it locked my brakes up. I was just lucky it didn-??t cause a wreck or roll over accident which it very easily could have.
We were involved in a single car crash, it-??s been over a month and it-??s still under investigation. The steering link was still intact. Is there another reason that would have caused us to loose control of the steering and crash?
I have owned this vehicle from the beginning. The first thing that happened 4 wheel drive module went out causing my cruise and abs system go down took to the dealer found out the module went down they replace it under warranty. Then a couple months later the abs system went down again to it to the dealer they said the abs passenger side sensor went bad replaced it under warranty. Drove for about 6months lost abs again the same sensor went bad they replaced again under warranty. Then about 6 months the abs went down again that's when they said they hcu and abs went bad replaced it did fine. Then Dec 21 the abs started acting up took to O'Reilly here in town read the code this one came up c0020-01. Call the dealer gave the code to them they said abs most likely went out. Truck is out of warranty now by 5,000 miles. This had been an recurring problem that seems like no one wants to fix it, I haven't taken back to the dealer yet.
The screen is delaminating for the navigation system. It has also affected the ability to use my phone hands free through Autoplay or bluetooth as the screen is malfunctioning
The winter storm warning keeps popping up on my screen and ive searched everything to no avail of disconnecting.... this is agravating and distracting help this is also dangerous while moving, ,,distracting
- Brookings, OR, USA
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Truck slides after being parked. It has slid anywhere from 1 foot while I stood there watching. To several feet where I had to jump back into the truck to stop it. And over 14 one night from the time I parked to when I came out the next morning. Does not fully accelerate thru a turn.,tough to turns sometimes. In same turns
I purchased the trucks used from a dealership rick hendrick in fayetteville, nc. In March of 2019. It only had 20,000 miles on it. Issue one was they sold it to me with parts that void warranty per Chrysler and this was not disclosed up front. Main problem I had to threaten to sue in order to get money back to get tires with the correct class rating as I could not tow with it. Next issue was they would not warranty bad wheel bearing or breaks at 37000 miles which per them was due to a lift kit. There is no lift kit on the truck but someone install a leveling kit. Dodge also performed a warranty recall on the truck after it was purchase which is the D truck drag link. It has since come undone and there is no correct fix for this or solution to this problem. No one else will touch the issue or resolve it when checking alignment. Now my steering wheel is way off by roughly 30 degree from center and the truck is hard to drive on highway. I have taken it in to have Dodge redo this work and now they refuse to do it and want me to go for a week without my truck which I can not do while they investigate and figure our what needs to be done. Currently they are not offering me another vehicle to drive. I've taken the truck to other auto repair place and no one will work on this due to recall. Dodge has to do this and make it right its not my fault and the truck is not safe to drive but I have no choice as I have nothing else to drive for work. In short the steering is very lose and if this D link comes any loser it could cause the truck to crash and me to lose control with out me doing anything but driving normal on highway. Please help what Chrysler and Dodge are doing to be is wrong. I just want my truck to work right its only a 2018 and I have paid good money for everything to get correct and it still is not. You can pull everything on truck in car fact reports.
Back up camera screen is too dark, even on the lightest control setting. I've brought the vehicle to two dealerships and opened a complaint with the company's customer care. I've been told the camera is operating normal or an additional camera should be installed at my expense (this camera would only display the truck bed) plus my truck is not equipped for this feature
Carplay stops working at random. Was working fine, then stops. Only charges phone for a second. Then stops altogether. We've bought several new charges, apple name brand, tried several different phones & it still isn't working.
Sirius xm travel link constantly pushes notifications to the radio screen which makes the driver tale their eyes off of the road to clear the notification. Sirius xm adds the service to vehicles at no charge without the consent of the consumer to accept or deny the service and takes away the ability for you to request the service be turned off. I have made phone calls and requests to have the distracting service turned off and they refuse saying that because it has no charge they can't turn off the service.
When putting in reverse the backup camera display goes multi color blur.this was about 20K then corrected itself when put in reverses the next time. Didn't think much about it. Now at 42 K its doing it more often. Took it to the dealer and frank at vacaville Dodge tells me its out of warranty, when I had already seen there was a recall on this problem. I will document and take pics next time it does it.
Dodge is knowingly installing 18' spare tires and wheels on hd pickups where the vehicle actually has 20 wheels even though the customer is paying for a full size spare tire. This is dangerous, especially on a heavy duty pick up but also amount to fraud in that customers are paying for 20" wheels spare and getting an 18"
Vibration at various speeds. Can be felt and noticed in steering wheel. Feels like a shaking of the vehicle. Happens on different road surfaces (asphalt vs concrete) upgrades, downgrades, flat, left turn's right turns straightaways. Typically starts at 55 mph to 80 mph. Still noticeable under heavy or light loads and even empty.
After buying this vehicle I noticed that the plastic trim around instrument cluster is cocked to the point where it is very noticeable. Is it a safety issue no but it is an appearance issue. Took it to the dealer where I purchased it on 1/21/19. They said it was fixed it's not fixed. Was told nothing can be done about it. Took it in on 3/7/19 said they adjusted the steering wheel cover. That's not what is cocked.
I'm having issue with constant weather alert pop ups on the screen in the center of the cab. This is very distracting while driving and it forces you to manually close the pop up to return to the screen. These alerts happen while the car is in motion and will happen several times during a 15 minute commute. This may seem inconsequential but it is no different then talking on the phone as it requires you to take your eyes off the road,
The fca based uconnect system with the 5 year siriusxm travel link subscription has a fatal software error with no solution. It forces persistent "weather updates", every couple of minutes, which are a full screen blocking notifications requiring the driver to physically interact with the screen to regain acess. These appear on any screen: Gps, radio, backup camera etc. And will not stop. There is no menu control to affect the problem, no ability for dealer to affect, sirius xm will not cancel under any circumstances or demands. This flaw causes terrible distraction from driving randomly and persistently and renders otherwise important systems useless.
A D V E R T I S E M E N T S
- Liberty, MO, USA