My vehicle was included in NHTSA campaign 03V153000, which resulted in manufacturer recall wwm96-rear. This recall was performed on my vehicle on 4/13/2004 at 36,339 miles with the intended purpose of halting premature rust-out of the rear sub-frame component. In the process of recently replacing exhaust components at approximately 130,000 miles it was noted that the rear sub-frame component is now perforated by rust even though similar components are not, which would seem to indicate that the original repair was not adequate. An exchange of emails and telephone calls with Subaru of America has resulted in a decision by them to decline repair or replacement of the component at their expense due to the age of the vehicle. The only remedy offered was a $500 credit toward the purchase of a new Subaru. Since replacement is not an option for me at this time I have no choice but to continue operating the vehicle in its current condition. My safety concern is that in operating the vehicle to what I consider a reasonable point (200,000 miles), the consequence noted in campaign 03V153000 may occur. I have pictures of the sub-frame component and copies of the email exchange with Subaru of America which I can send to you if you so desire.

- Southbury, CT, USA

The contact owns a 2001 Subaru Outback. The contact stated the frame under the vehicle was rusted and corroded. The vehicle was taken to a local mechanic who inspected the vehicle and confirmed the failure. The vehicle was then taken to the dealer who advised that there were no recalls for the failure. The manufacturer was contacted who offered no further assistance. The vehicle was not repaired. The failure mileage was 106,000. Updated 08/31/2011 the consumer stated the vehicle was recalled in 2003 for defective paint on the frame, which could result in frame rust. The consumer contacted Subaru by phone and letter and they refused any assistance. They claimed the were not liable regarding of crash danger. Updated 09/01/11

- Copiague, NY, USA

The consumer is unable to get an appointment since July 2003 to have the recall work performed. The recall is for rear suspension sub frame corrosion (3V153000).

- Tarrytown, NY, USA

Recall 03V153000 concerning rear suspension sub frame assembly: Vehicle was taken to the dealer for recall repairs. The consumer was told that the repairs could not be done because no spray booth was available. The dealer refused to help the consumer find a dealer with a spray booth.

- Milford, PA, USA