This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The windshield on the Outback do not hold up. I have replaced my windshield 2 times. About to replace for a 3 time. All within 13 months. All Subaru windshields. I-€™m a cautious driver and do not drive close to others. A rock has hit the windshield but it automatically cracks over 8 inches. Not repairable. I-€™ve never had this problem with my other vehicles.
Windshield development a crack about 12 inches long without any known impact. It just popped and cracked by itself. Conditions were normal, no extreme heat or cold.
I went outside to get my Sunday newspaper and noticed a large somewhat S-shaped crack on my windshield. It has been parked in the driveway Friday night and all day Saturday July 1-3. I have also had 2 small (nickel-sized) dings which I had SafeLite fix and neither of these have run. I-€™ve never owned a vehicle in my 60 some odd years with this many windshield issues. Subaru needs to pay for these issues and correct the problem. I will be out $997.28 for what appears to be a design problem.
I had a driver-side mirror damaged in a small crash. The wiring harness for the mirror was pulled from its location. The mirror was replaced, and the wiring harness was not to my knowledge. Since that repair, the vehicled dynamic cruise control, called Eyesight has failed more than 50 times. I have had the vehicle at the dealer 2 times. They concluded yesterday the unit checked out. I drove it for 5 minutes, and it failed again. I believe it could be related to them not replacing the wiring harness. They believe it may be related to a new windshield, which I find it hard to believe. They recalibrated the Eyesight with the non-OEM windshield. Subaru technicians believe it is related to the non-OEM windshield, and I am having a brand new windshield replaced with the OEM windshield. Which I also believe is inferior because of cracks in my orginal windshield.
- Harlingen, TX, USA
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My windshield is constantly getting cracks and chips. When I tried to get the most recent crack repaired, the windshield cracked, forcing me to get a replacement. When the windshield got replaced, another crack appeared 24 hours later, rising from the bottom (near the car frame), towards the top of the car. This crack nearly doubled in size within 48 hours. I will be spending about $1500 total on two new windshields within a month. This is not what I would expect of Subaru. I've owned many cars in the past, and have never had to replace windshields at this rate.
Three cracked windshields, according to the service personnel the windshield on this vehicle is thin, Subaru was aware of it, but has done nothing about it. Subaru cover the cost of the first windshield and the part that was not covered by insurance on the second one. Now it-€™s out of warranty and I-€™m sure the windshield will be out of pocket and it-€™s well over $1000. The first crack was for no apparent reason, but the second and third one did appear that there was some type of chip in the windshield. I question if the glass is thin how safe can it be?
The windshield of my Subaru Outback just cracked spontaneously and it needed to be replaced. Subaru of America is not paying for the replacement even if it is not my fault that it cracked. They said it is out of warranty but there is an ongoing class action suit against them about this
My windshield cracked in February 2022 while parked and was replaced with a new Subaru windshield under warranty in February 2022. After having the windshield replaced, it cracked again in May 2022, with the crack propagating from the same spot at the base of the wiper blade on the driver's side windshield. The windshield glass failed. It was available for inspection at Safelite and Subaru upon request. Disagreement between myself and Subaru and Safelite as to cause. The main crack is a stress crack, which started from the base of the windshield and propagated towards the center of the windshield. There is a small radial fracture, which seems to be around a jog in the main fracture, possibly where there was a local stress field change in the glass around the intermittent tip of the propagating fracture. Subaru and Safelite claim it is an impact fracture because of the small radial/conchoidal fracture. However, a) I did not witness an impact while driving when the crack initiated, b) the same type of conchoidal/radial fracture can occur due to localized stress field changes in the damage zone ahead of a propagating fracture tip, 3) and the main fracture can then continue to propagate through the damage zone, as it seemed to do in my windshield. The fracture deviates slightly at the radial point, suggesting the radial nature is due to a local stress field change rather than an impact. Furthermore, the intersection of the crack with the molding at the base of the windshield is in almost an identical location to the February 2022 crack, which occurred while my car was parked and had no impact. Even if there was a minor impact, the crack propagating at the same location at the base of the windshield is statistically unlikely unless there is an issue with the glass. Safety of myself and others was put at risk by reducing visibility. No warnings or other signs of failure occurred prior to the windshield failure.
Windshields have severely cracked three different times with no apparent reasons - twice while driving and once while sitting in the garage overnight. First two times were replaced with OEM windshield, just happened for third time so I am researching options. Cracks are major and in drivers sight-lines. Not sure if they could be affecting the automated safety features cameras. Each replacement requires safety systems recalibration and opportunity for error.
A crack in the windshield developed spontaneously. It surrounds the Subaru eysight system. I suspect it could be a flaw relating to this eyesight camera. There are apparently 2 lawsuits about defective windshields in the 2019 Subaru Outback that are pending.
Window cracked for no apparent reason. No chip or star. Crack is originated from bommot black area and went up to middle. Then across both left and right side
The battery has continued to discharge and today it was dead. Accepted a jump to start however I'm not sure it will hold a charge. I understand that battery drain is a common problem. I am also on my third windshield and this seems strange, unon investigating a see where other owners have reported windshield problems.
While driving on a smooth city street the windshield cracked out of nowhere. No bumps or pot holes were hit or run over when it happened and nothing landed on the windshield.
I own a Subaru Outback 2019, and am based out of Chicago. The car was parked outside during a snowfall. After snowfall I went out to clear the snow off my car, and turned on the defoggers of the car to help clear out the snow on the windshield. After brushing off the snow I noticed a huge crack on the lower part of the windshield across the windshield wiper deicer. There was no other probable cause for the crack. I believe it is the change in temperature when from using the defogger which has caused the windshield to crack. Subaru dealership denies that it is possible, and claims that I was somehow responsible for the crack.
I was driving on paved road, clear conditions, no other traffic, sunny, temperature around 10 F. Without warning, my front windshield cracked. There was no impact of any kind. The crack starts about 6 inches to the right of the driver's side A-post, about 6 inches above the dashboard. It extends horizontally about 2 feet and then curves down to the dashboard. There is no immediate hazard, but clearly any compromise to the front windshield represents a potential hazard. I am currently working with the dealership to resolve the issue.
We purchased our 2019 Subaru in 2018, before the New Year from the showroom floor. We will now have had to replace the windshield twice. Once in October 30, 2019 in which the dealership said that it was too no fault of Subaru, and now today February 22, 2022, the windshield is cracked again from the passenger side towards the middle. This has been a costly expense for us as we are retired. The little round spot you see is from the light of the flash.
Came out of Home Depot on Sunday February 13, 2022 to find large crack in our 2019 Subaru Outback windshield on drivers side for no reason. This spontaneous cracking happened on this same vehicle on Feb.20, 2021 on the previous windshield but on the passengers side and I reported it to NHTSA ID # 11397305. Had it replaced last year and now same issue with spontaneous cracking. Clearly these Subaru OEM windshields are defective and they are very expensive not to mention extra cost of eyesight recalibration on them. I am attaching photos but hard to get whole crack accurately as it originates from the very edge of the windshield and radiates across.
The windshield has cracked from the outer edge while sitting in the driveway. There was no initiating damage from where the crack started. I see online that there are concers with the integrity of the windshield and am concerned.
A D V E R T I S E M E N T S
- Walstonburg, NC, USA