This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Toyota Avalon. The contact noticed that the dashboard was cracking and melting. The vehicle was taken to elk grove Toyota (9640 w stockton blvd, elk grove, ca 95757, (916) 405-8000) where the general manager observed the dashboard, but could not determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact called the Toyota customer service experience center and was informed that the vehicle was out of warranty. The contact was provided case number: 1909100691. The approximate failure mileage was 27,000.
Our 2008 Toyota Avalon was rammed from the rear with full force from a Honda CRV going 40 mph. The Avalon was slowing down to allow a groundhog to cross on a straight 2 lane road at the time, but the driver of the Honda behind seems to have been a distracted driver because she did not stop accelerating. The driver of the Avalon suffered head, neck, back and hip injuries and was transported by ambulance to the hospital. The damage to both vehicles is extensive-pictures of the Avalon attached. The Honda airbag deployed, saving that driver from injury. The airbag of the Toyota did not deploy-clearly malfunctioning and could have prevented some of the injuries if it had deployed properly. There is a police report but it is not available to us yet. The insurance companies are working on the claim. No repairs have been made yet and it is not clear whether it is 'totaled'.
Warranty enhancement notification -ZE6 repairs related to cracked dash board. Toyota sent letter in December,2014 indicating parts for the replacement would be available by late spring. I've made two calls and was basically told to wait for another letter but was provided no input regarding a possible date. I have a feeling they hope the problem will disappear. What can I do to get satisfaction? updated 10/06/15 updated 11/13/2017
The contact owns a 2008 Toyota Avalon. The contact stated that the top surface of the dashboard and the glove compartment area exhibited several cracks. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000.
The contact owns a 2008 Toyota Avalon. The contact stated that while driving 72 mph, the rear lip spoiler detached from the vehicle. The vehicle was taken to the dealer, who was unable to determine what caused the failure but stated that the spoiler needed to be replaced. The manufacturer was made aware of the failure and did not offer any assistance since the vehicle was no longer under warranty. The vehicle was not repaired. The failure and current mileages were 62,700.
- Los Osos, CA, USA
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The contact owns a 2008 Toyota Avalon. The contact stated the engine failed and the vehicle would not start. The vehicle was towed to the dealer who performed a diagnostic test that located the failure in the throttle body wires, electrical system wires, and the fuel system wires that failed due to rodents who chewed the wires. The manufacturer would not cover the repairs under the warranty. The vehicle was not repaired. The failure and current mileage was 61,000.
A D V E R T I S E M E N T S
- Galt, CA, USA