This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2009 Toyota Avalon has two recalls. Floor mat interference & sticky accelerator pedal. Toyota said I can have a redesigned accelerator pedal installed in April 2010. It's now 2.5 months later and I'm still waiting. Toyota has been installing the redesigned pedal on new cars coming off the manufacturing line for several months while not installing them on current customer cars. They keep holding me off. They prefer to saw my current pedal. I watched the dealer do this on a customer's car. A hand held hack saw is used to saw the pedal followed by a hand held metal grinder to smooth the cut. I paid $35,000 for a new car, not one hacked. I am filling this complaint for your records. Toyota still is not properly following through with this recall from Nov. 2009.
My 2009 Toyota Avalon has two recalls. Floor mat interference & sticky accelerator pedal. I received a recall letter 4 months ago from Toyota but have never received a follow-up letter for repair. I have contacted Toyota several times by mail but they never responded. Toyota is installing brake override software on new Avalons, however is not available at my dealership for my car. My complaint is Toyota is installing the software on new cars but is not making it available for my car. That is a serious mishandling of safety. Toyota needs to be forced to take care of cars on the road before new production Avalons.
- Rochester, NY, USA
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- Rochester, NY, USA