The contact owned a 2012 Toyota Avalon. The frontal airbags failed to deploy when an 18 wheeler collided into the vehicle while travelling at 65 mph. The cause of the failure was unknown. The vehicle was destroyed and the driver and passenger were hospitalized with spinal injuries and bruises. The contact stated that while traveling approximately 65 mph, an 18 wheeler stroke the vehicle in the middle rear when attempting to switch lanes. None of the frontal air bags deployed. The police was present and a report was issued. The vehicle was not taken to the dealer for diagnostics. The contact also received a recall notification for NHTSA campaign number: 18V569000 (air bags, seat belts) the vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The vehicle was destroyed and totaled. The approximate failure mileage was 71,000.

- Paris, TX, USA