TSB Document:

Affected Component: EQUIPMENT

Summary
TSB: REVISION NOTICE September 9, 2019 Rev1: G153 The Before Inspection, Walkaround Inspection, and Under Vehicle (On Hoist) section has been updated. Any previous printed versions of this bulletin should be discarded. Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories. ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 9 of ?Final Inspection and Cleaning.?) A new PDS Check Sheet has been developed for the 2020 model year Avalon and Avalon HV. Some check points have been added, expanded, or clarified. Bulletins are available for items in bold type.

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Date Published
SEP 09, 2019
NHTSA TSB #
10166367
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