This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At about 58,000 miles a humming noise started from the front end. Made appointment with dealer and made it in about 62,000 miles. They said it was the wheel bearing hubs, exchanged them and problem continued. The dealership then said it was an issue with the transmission, but because the car now was over 60k miles it was not covered under warranty. At ToyotaCHRForum.com there are many other consumers reporting the same issue. Toyota refused to pay for the transmission in full. I ended up paying 50% of parts and labor for a total of $4,048.21. This car is 3 years old and unacceptable to have a transmission fail at this point. I place a case with Toyota and they are not accepting any issues with the CHR transmissions. I believe toyota should take responsability for the obvious issues with these transmissions. I am looking for reimbursement of what you have been covered by them 100%.
I heard a whining noise coming from front end of my car. I took it to the services department at 42,000 miles while under powertrain warranty and they said they thought it was the air conditioner pump but said they couldn't fix something that wasn't tore up and advised me to call or come back it the noise worsened. I did complain again that the noise was worse at 65,000 miles not under warranty and they correctly diagnosed the problem and said I needed an new transmission but they are not willing to fix it since it is now out of warranty.
The contact owns a 2018 Toyota C-HR. The contact stated while driving at an undisclosed speed, there was an abnormal winding noise detected. The vehicle was taken to the local dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 77,000. The vin was not available.
Needs transmission replaced along with torque converter. These components of the vehicle have failed with only 82,000 miles on the car and a complaint about noise was initially filed with Toyota around 50,000 miles but they will not honor the warranty. The components are available for inspection. My safety and the safety of others was put at risk because if I would not have taken it to an auto mechanic (outside of Toyota) this issue would have gone undiagnosed because Toyota did not recognize the issue initially. If the car failed while on the road it could have easily of caused an accident especially since most of my driving is on the highway. Yes the problem has been confirmed by the dealer and an independent service center. No No warnings were coming from the car just a loud humming noise initially appeared around 50K miles. Took it Toyota and they "diagnosed" the tires were the issue. If they would have correctly have diagnosed the issue they would have found the issue with the transmission. The noise did not go away after the tires were replaced however I did not report it again to Toyota because they did not seem concerned about the issue when it was reported.
- North Olmsted, OH, USA
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The contact owns a 2018 Toyota C-HR. The contact stated while driving at various speeds, there was an abnormal humming sound while accelerating and decelerating. The vehicle was taken to an independent mechanic where the failure was undetermined. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
Heard a humming noise from the engine. Went online to the Toyota forums to see if any similar stories were there and to my surprise there were more than several indicating the same noise I was hearing all of them saying it was the torque converter and transmission. I was shocked to see these stories and hoped that mine was not the same. Unfortunately after rotating the tires hoping that maybe that was the cause of the noise it did not fix the problem and the noise remained, so I took it to the local Toyota in Killeen Texas. After several hours they called me back only to tell me exactly as I had read in the nightmare stories on the Forum that my brand new transmission was bad and there were no aftermarket parts because the car was so new so the parts would have to be all new Toyota parts and estimates of 8 to $10,000. After reading more in the forums I found that some dealers we're covering the cost even though out of warranty. Unfortunately mine was not the same. They said there was nothing they could do to help me and wished me luck with corporate. I called the and a man tried to help me but after several days of him asking people above him to cover the cost they said there was nothing they could do for me. So I am left with a brand new garbage transmission that can give out while I'm driving down the road. The fact that the company knows about this and is not paying for the repairs is mind-blowing. This can cause serious accidents and if it does the company should be held responsible because they know of this issue and have not correctly dealt with it. They have just been lucky that no one has been killed because of it. Please help me get them to fix this known problem before it takes someone's life.in the upload that is just a handful of ppl having this issue.
Car began making whirring noise from front end of car at first intermittently and then eventually at al times especially when accelerating. Took car to dealership to take a look at noise have now been told whole transmission has to be replaced. Car is only three years old, bought new same driver, maintenance every 5K miles. Car mileage is around 65000 and waiting on manufacturer for possible next steps.
I park my 2018 chr in the street on South side of my driveway on parking with the car on I close the door and walk to my Toyota land cruiser I have park about 50 feet away on North side of my driveway went something hit me and was the chr goin in reverse by itselft hit me with the rear end was no time and I get cut with the rear tire on the right feet and nock me to the ground I fight to get up some how I grave the door handle and open the door and because the door opens up I swing under the car again and get cut for the front tire let go continues on reverse to hit the land cruiser and get stock between on the hydrant and the land cruiser that stope from running who knows what could happen if dont stop (run me over my left feet and all over my ankle and leg to my pelvis leaving my back leg muscles blow up with the tires tracks on all over went to hospital faun broken bones on right feet and left ankle and feet and fracture on tendons left leg I cant walk now doctors say will be at lest 3 months before go to walk or even to work now I am home resting trying to fix this problem with Toyota corporation and stilts no answer or not responding to this incident working hard to this pandemic 10 to 16 hr a day some time 15 days non stop because I am industrial mechanic working on a famous italian bakery firth responding employ now no wages because cant work now I can say think before you buy a Toyota chr or any Toyota with electronic parking brake epb because I have a recall and the dealer repaired and still same not working and I dont know and can cause the car to muve or rollway thats hapenint to me the car mouved from parking to reverse by it self andy E franklin P il 8-25-20
Transmission fail replacement malfunction, and a third transmission again needs to be replaced the car has 80,000. Repair tech noted he has had many issues with the cvt transmissions.
The contact owns a 2018 Toyota C-hr. While driving approximately 70 mph, a humming sound was heard from the front of the vehicle. The vehicle was taken to oxnard Mitsubishi (805-483-5555, located at 1345 N oxnard blvd, oxnard, ca 93030), but the technician was unable to diagnose the failure. The contact was informed to call a Toyota dealer. The vehicle was taken to ventura Toyota (805-650-0510, located at 6360 auto center dr, ventura, ca 93003) where it was diagnosed that the humming noise was from the transmission and there was fluid in the transmission. The technician took a sample of the fluid and stated that the fluid had a burnt odor and contained metal shavings. The technician stated that the transmission needed to be replaced; however, the contact was informed that the warranty was expired. The manufacturer was made aware of the failure and contacted the regional manger of the same dealer. The manager offered to cover fifty percent of the repair cost. The vehicle was not repaired. The failure mileage was approximately 76,000.
The contact owns a 2018 Toyota C-hr. While the vehicle was unoccupied and parked, it rolled backwards, crashed into a pole, and then started to roll forward. The contact had to jump into the vehicle to stop it from rolling. There were no injuries and a police report was filed. The contact called galaxy Toyota at (732) 544-1000 (located at 750 NJ-36, eatontown, NJ 07724) and was informed to contact the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 8,523.
A D V E R T I S E M E N T S
- New Britain, CT, USA