really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
6,264 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Toyota Highlander brakes problems

brakes problem

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2015 Toyota Highlander Owner Comments

problem #7

Nov 052016


  • 9,500 miles


We were driving during heavy rains at freeway speeds. Traffic was slowed ahead. The system signals an alarm that traffic ahead is slowing, a very nice feature. However, while the alarm was going off, I depressed the brake pedal with zero response, likely due to the ABS not wanting me to slide on the wet roads. However as I got closer and closer to the slowed traffic ahead, I needed to press the brake harder and harder. The brakes simply stopped decelerating the Highlander and we smashed into the back of a smaller vehicle. While I appreciate ABS and the desire to prevent sliding, I must be able to stop my vehicle. I have read countless complaints about this occurring, yet I do not see a resolution.

- Marysville, WA, USA

problem #6

Jan 102016


  • 8,000 miles
Had a problem with a 13 mo. Old Highlander(still under warranty). Was backing into my garage when the brake pedal suddenly broke(rubber piece fell off). It caused my foot to slip off the brake and consequently backed into a refrigerator we had in the garage. It ruined the refrigerator and damaged the back of the Highlander($1000+) worth of damage. Filed a claim with Toyota(corporate) and cooperated fully with their investigation. After 4 ½ mos. Of getting nothing but a run around from Toyota finally got their answer to the problem. They said the vehicle was fine(why then did the brake pedal fall apart?) and that they didnżT care at all about my problem. They also didnżT answer why the brake pedal fell apart if żall was fineż as they asserted. Kind of like what Toyota did 6 or 7 years ago when the accelerator problem first showed up. Back then their first reaction was to blame th victims(owners) for causing the problem!! I suggest to others to not buy a Toyota. As my problem shows, if an unusual problem happens they will not stand behind their vehicle or design!!

- Hamilton, OH, USA

problem #5

Jun 122016


  • 10,500 miles
The contact owns a 2015 Toyota Highlander. While driving at 5 mph, the brakes failed without warning. As a result, the contact crashed into the rear end of another vehicle. The air bags did not deploy. A police report was not filed. There were unknown injuries sustained that required medical attention. The vehicle was taken to be diagnosed, but the dealer could not duplicate the failure. The failure mileage was 10,500. The VIN was unavailable.

- Charlotte, NC, USA

problem #4

Jan 302016


  • 850 miles


Driving forward into parking space. Just about stopped. Pressed break. Car lurched forward at hight speed suddenly, causing car to jump curb at top of parking spot and careen down hill (onto side walk). Car out of control for about 2 seconds. Was able to break in hill, which prevented me from hitting car parked perpendicular on street below. Bottom of car scraped curb when car jump curb and lurched forward. Bottom front bumper scraped. There was an icy patch at top of parking space. It seems like when wheels rolled on top of icy patch, the car lurched forward. Car might have accidentally been on cruise control at the time.

- Winston-Salem, NC, USA

problem #3

Sep 202015


  • 9,000 miles
While the vehicle was being driven, the power cut out and a message appeared on the dash stating that the brake and accelerator were being depressed simultaneously -- but they were not. This happened three times in a row. We had the vehicle toward to the Toyota dealer where purchased. They could not figure out what was wrong and attributed the problem to "driver error." The dealer's mechanic produced a report indicating that similar malfunctions had occurred in the prior two months with no notice to the driver. Toyota could provide no explanation for this. Toyota claims that nothing is wrong and refuses to repair or replace the vehicle.

- West Newbury, MA, USA

problem #2

Aug 042015


  • 2,500 miles
Popping sound coming from right front side when breaking to a stop at all speeds. The problem was first noticed at around 2500 miles and the car was taken to the dealer at around 2900 miles. Dealer inspected it and couldn't find what the problem was. Then as instructed by Toyota replaced the right front strut assembly but that didn't fix the problem. The car was returned to me and I was told there were no safety concerns and that Toyota was sending one of their techs to troubleshoot, but that may take a couple of weeks. In the mean time the problem seems to be getting worse.

- Clemmons, NC, USA

problem #1

May 012015


  • 3,500 miles
Clunking noise from rear end of vehicle when braking, dealer was authorized to change rear away bars and shocks, no fix, now Toyota Corp., says this is normal characteristic of vehicle ? I don't feel safe driving vehicle with noise, and as brakes feel soft also.

- Anchorage, AK, USA

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