really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
65,219 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Toyota Prius body / paint problems

body / paint problem

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2007 Toyota Prius Owner Comments (Page 2 of 5)

« Read the previous 20 complaints

problem #65

Sep 032015


  • 47,100 miles


The rear hatch release on my 2007 Toyota Prius has begun to deteriorate and turn into a rubbery and sticky black mess. This issue interferes with the use of the hatch as the rubber not only gets on your fingers but appears to be blocking the release mechanism. The deterioration started during the summer.. the issue has worsened and today I was unable to open the rear hatch whatsoever.

- Columbus, IN, USA

problem #64

Aug 012015


  • 71,000 miles
The contact owns a 2007 Toyota Prius. The contact stated that while the vehicle was parked in the sun, the dashboard melted and left a shiny substance which caused a reflection on the windshield that obstructed the contact's visibility. The manufacturer was notified of the failure. The failure mileage was 71,000.

- Mobile, AL, USA

problem #63

Jun 012009


  • 25,000 miles
The rear hatch handle assembly has melted completely into a gooey mess. This handle was replaced by Toyota under warranty in 2009.. and the replacement melted completely as did the original equipment. But now this will cost appx. $300 to replace. There is other way to open the rear hatch. This part is clearly defective and results in no way to access the spare tire and other safety equipment in the hatch. Update 9/15/15

- Hollywood, FL, USA

problem #62

Jul 302011


  • miles


For about 3-4 years off and on it has been difficult to open the hatch back door. Over time this problem has gotten worse. At this point even my husband is having trouble opening the door. Non of the other doors is having a problem. The rubber cover on the hatch opening switch above the license plate is deteriorating and causing the problem. Apparently we are not the only one having trouble with this. We will have to take this in to have it fixed. My husband just called our local Toyota dealer and they said it would be $110 to diagnose the problem. What gives?

- Damascus, OR, USA

problem #61

Feb 162015


  • miles
The gas tank design Toyota Prius from at least 2007 and until 2010, contains no actual fuel gauge. In the northern states with severe winters this results in owners frequently running out of gas when they think they still have ample fuel as shown by multiple complaints found on the internet, and for us on a trip in February to March 2015 we were in serious fear of running out of gas when in fact if the specification for capacity has any meaning we still had over 4 gallons of fuel. We got so worried, we stopped at a brothel in Nevada so my wife could ask how far to the nearest gas station. When we got to the gas station the fuel pump indicator was even blinking to indicate we were in danger of running out of fuel, yet the car filled up with only 65% of its rated fuel capacity. Running out of gas unexpectedly is especially dangerous in the Toyota Prius because so much depends on electricity including the steering to get the car off the road. There is no guarantee it cannot happen when the battery is already at maximum depletion or the main battery itself has failed but not yet been replaced in which case the car is totally dependent on continuous fuel flow. It certainly came as a shock to me to learn that what is displayed is no better than a grossly inaccurate estimate of remaining fuel, or about to run out fuel level. Toyota should be forced to recall all of these vehicles for fuel system replacement in the interests of safety and keeping people from being killed for running out of gas at the wrong time and stopping dead on the highway. As these cars age, they become more dangerous because it is only a matter of time before they will be driven with a bypass of a defective main battery, but epa regulations preventing alteration of anything emissions related will make these cars road hazards across the nation if the problem is not dealt with.

- Vancouver, WA, USA

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problem #60

Mar 012013

Prius 4-cyl

  • 29,000 miles
The trunk latch cover has melted and the latch will not function most of the time. The problem started a couple of years ago. I have not replaced the latch due to the cost, but now it is worse and I often cannot open the hatch. The rubber cover on the latch gets soft and gummy in warm weather and gets black rubber on my fingers. I see numerous complaints on this issue and would assume there are many more owners who have not registered a complaint and may have paid a high price to get this fixed. It should be a recall by Toyota to fix for free and reimburse owners who have already had this repaired.

- Avondale Estates, GA, USA

problem #59

Mar 202015

Prius 4-cyl

  • 98,000 miles


10700946 update--Toyota charged me $331.61 for the part and $182.15 for the labor.

- Los Angeles, CA, USA

problem #58

Mar 202015

Prius 4-cyl

  • 98,000 miles
I tried to open the hatchback and the entire handle came off (over a foot long), connected to the car only by wires. I have previously reported to you (last year?) that the rubber gasket that gets pressed to open this hatchback was melting and sometimes would not open the hatch. I noticed many other similar complaints and have been waiting for Toyota to issue a recall. In the colder winter weather this was not such a problem. I called the dealer and they ordered the part and said they'll charge me $400 to replace. I said that I should not have to pay. I go in tomorrow to do this.

- Los Angeles, CA, USA

problem #57

Jul 242012

Prius 4-cyl

  • 85,000 miles
The trunk rubber on the hatch latch is disintegrating. It's sticky and gooey making it difficult to open the hatch. The situation has worsened and sometimes, I can't open the trunk at all. This is happening to many 2007 Prius owners. I believe it is a defect in the rubber.

- Oakland, CA, USA

problem #56

Jan 302015


  • 70,000 miles
The rubber covered latch to the trunk/hatch has disintegrated so it is impossible to open. This causes a safety hazard as I cannot access necessary safety equipment, including car jack, emergency sign, and jumper cables. I have read many other complaints about this piece on this model, and so believe it to be a defect of the substance used in the latch.

- Nashville , TN, USA

problem #55

Jan 062014

Prius 4-cyl

  • 99,000 miles


Trunk/hatchback opener/latch melted. Latch is now sticky and very difficult to open. This is a hazard as someone could be trapped in the car because the rear hatch will not open.

- San Jose, CA, USA

problem #54

Jan 262015

Prius 4-cyl

  • 160,000 miles
The trunk latch has melted making it very sticky/gooey in hot weather and frozen solid (immovable) in cold weather making it difficult to open the hatch. The situation continued to worsen to the point of while attempting to open the trunk yesterday the entire back piece fell off the car. I can no longer open the hatch at all. This is both a serious safety issue (a life saving access point) and a serious quality defect that Toyota has chosen to ignore. In addition, the cost Toyota is charging for repair is exorbitant (over $500). Also, I've noticed that there are no complaints on later model Prius', so it appears that Toyota has fixed the problem at the expense of many. I do hope that NHTSA will look into this issue.

- Belvedere, CA, USA

problem #53

May 012014

Prius 4-cyl

  • 140,000 miles
Liftgate latch rubber handle is disintegrating.

- Valencia, CA, USA

problem #52

Nov 042013

Prius 4-cyl

  • 90,000 miles
The lift gate latch on the 2007 Toyota Prius is inoperative because of the melting of the rubberized substance that covers the liftgate mechanism. I believe this is a defect that many 2007 Toyota Prius owners have experienced.

- Bethesda, MD, USA

problem #51

Jul 052010

Prius 4-cyl

  • 100,000 miles
The hatchback latching mechanism has degraded to the point that it is nearly impossible to open in winter conditions. In the summer the exposed rubber parts became sticky and basically melted on your hand when you tried to open it. The latch also became harder to actuate. Now in the winter the latch requires so much force to open it that it is difficult to open at all.

- Fort Wayne, IN, USA

problem #50

Nov 012011

Prius 4-cyl

  • miles
The rear latch of my 2007 Toyota Prius has degraded to the point that it is inoperable. The rear latch release has melted to the point that it ends up all over my hands when I attempt to open the rear hatch and does not open. I am unable to open the trunk. This is a major safety issue. I have two children under the age of 5 who are strapped into car seats. In the event of an emergency, the rear hatch may be the only way to access them. Obviously, if I am unable to access them, the failure could result in serious bodily injury or death to the passengers, including my children. I have contacted Toyota requesting that Toyota correct this problem on my car, but they have told me that: 1) they are unaware of the problem; 2) my car is out of warranty and I do not have an extended warranty; and, 3) they will not fix the car. Do people need to get injured or die before Toyota reacts?

- Long Beach, CA, USA

problem #49

Apr 252014

Prius 4-cyl

  • miles
Water collects in wheel well when driving in wet conditions.

- Scarborough, ME, USA

problem #48

Oct 012014

Prius 4-cyl

  • 40,000 miles
The back latch of my 2007 Toyota Prius has degraded ("melted" almost). It no longer functions properly, and I am unable to open the back hatch door easily. Sometimes it requires considerable effort and perseverance to get it open. I am concerned that in the case of an emergency, I will not be able to get the door open. This is a major cause for concern and it is a serious safety hazard.

- Santa Monica, CA, USA

problem #47

Sep 012014

Prius 4-cyl

  • 99,000 miles
Exterior rear hatch latch handle sticky/melting. Must use rag to avoid touching the mess when using the door. Latch and lock operation has become unreliable and hatch must be slammed to ensure closure. Practically identical to complaint id 10632829.

- Los Angeles, CA, USA

problem #46

Sep 192012


  • 90,000 miles
2007 Prius rear hatch latch melted off. The rear hatch will not open. There is no way to get to emergency equipment and spare tire. This is an extreme safety issue. Please issue a nation recall as this repair is not covered by under warranty.

- Clearwater, FL, USA

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