really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
29,136 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Toyota Prius suspension problems

suspension problem

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2009 Toyota Prius Owner Comments

problem #4

Nov 112014

Prius 4-cyl

  • 68,440 miles


While inching slowly into a parking spot, vehicle suddenly accelerated at full speed to jump over the parking barrier. Wheels were turned slightly to right, so car veered right and stopped as it high-centered on the barrier, just behind front wheels. No injuries- driver & child in back were buckled. Witnessed by many pedestrians who ran to assist. One witness said the same thing happened in her Prius, but Toyota was useless to help. In months since the incident, Toyota has been terrible at responding in any helpful way. The black box recorder shows nothing, of course, since it was a slow impact without airbag deploy. Most interestingly, the NHTSA has no info of this incident, which I'm reporting today only because I noticed in the owner manual on rear page, small print, some info about reporting safety defects for U.S. owners... but at least 20 Toyota personnel, insurance adjustors, repair facilities and sales team members never said anything about such a report. Hence my assumption that most of these incidents are not reported to gov't unless fatalities occur.

- Tucson, AZ, USA

problem #3

Jun 052013

Prius 4-cyl

  • 48,000 miles
I noticed a strange noise on the right side of the car, which was getting louder every day. Took to a dealer, and I was told that my right strut and strut mount crashed and needed a replacement. They also told me that the other front strut needed a replacement. I am only driving normal roads.

- North Bethesda, MD, USA

problem #2

Dec 092009


  • 5 miles
The contact owns a 2009 Toyota Prius. While driving various speeds, the contact drove over a slight road bump and the vehicle suddenly lifted into the air. The failure recurred whenever the contact traveled over a road bump. The vehicle taken to an authorized dealer numerous times for the failure and they were unable to locate a problem. The manufacturer was not notified of the problem. The approximate failure mileage was 5. the VIN was unavailable.

- Cleveland, OH, USA

problem #1

Mar 302009


  • 100 miles
Purchased a 2009 Toyota Prius. After a week, I started to notice serious issues in keeping the vehicle tracking straight, especially at highway speeds. Brought vehicle to dealer twice and was told there was no issue. Decided to bring vehicle to another Toyota dealer and was told that alignment was definitely off. Issue was fixed, but has come back.

- Washington, DC, USA

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