definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,347 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Toyota Prius fuel system problems

fuel system problem

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2011 Toyota Prius Owner Comments

problem #3

Sep 122016


  • 58,000 miles


The contact owns a 2011 Toyota Prius. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a fracture in the fuel tank that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact stated that this was a global recall (Toyota/australia: Fuel suction plate), but was not yet a recall in the United States. The failure mileage was 58,000.

- Reno, NV, USA

problem #2

May 172012

Prius 4-cyl

  • 15,000 miles
My car hesitates to stop or slow down when brakes are applied driving over a pothole, slick surface, metal road cover or a manhole. Instead of slowing/stopping, the car seems to eject forward. I took it to the dealership where I bought my car and drove with a service tech and he said in over 20 years of his experience, he's never seen this. I tried to explain that this car (and technology with regenerative braking) is only 3 years old, but he didn't seem to buy my complaint, nor were we able to reproduce this issue when I drove with a technician around the block. There are several online discussions regarding this particular issue : money.cnn.com/2010/02/04/autos/prius_timeline/"wpmp_switcher=mobile www.eetimes.com/author.asp"section_id=30&doc_id=1284377.

- Dallas, TX, USA

problem #1

Apr 032012

Prius 4-cyl

  • 9,040 miles
On April 3 2012 we drove our 2011 Toyota Prius to a full and complete stop at a stop sign in a residential neighborhood. While we were stopped, the car surged forward approximately 5 feet before coming to a stop. My wife, who as driving looked down to check that her foot was on the brake. While staring at her foot squarely on the brake, the car surged forward again about 3 feet. The car then surged forward again about one foot before stopping. Luckily there was no crossing traffic, pedestrians or any other obstructions. No collision occurred and no one was hurt. We called Toyota care immediately and they promptly picked up the car and took it to the dealer. The dealer later called us and informed us that they had diagnosed the car and that no problem could be found. We disputed that we were unwilling to take the car back until a problem was found and they told us that they had done everything they could do and even had driven the car 10 miles with no incident. I informed them that we had driven the car nearly 10,000 miles and it happened once. Once is too many times. The dealer told us we had to take the car back. We asked for a written statement guaranteeing the safety of the car and that the issue would not occur. They said they could offer no written statement, so we refused to take the car back what followed was essentially the dealer passing the buck to Toyota corporate who basically told us that there was nothing they could do and that if we still had a problem we could go to arbitration. Toyota corporate was neither reassuring nor helpful. We are now in arbitration with Toyota. We have our arbitration hearing today. It has now been nearly two months since we have had the car, yet we are still paying the lease and insurance. We are not looking for money, we only want assurance and safety for our family.

- Los Angeles, CA, USA

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