This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Many months ago, Toyota had a safety recall related to the rear lower suspension arms... supposedly, Toyota repaired the problem, when in actually the problem was not repaired so there was a second safety recall. That was months ago. I have repetitively contacted the dealership and I am not receiving any type of communication from Toyota... how can I get this fixed because I'm concerned about this problem especially since I have a one year old son. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Received a recall notice in April 2014 stating problem with rear lower suspension arm. Trying to get it fixed but local dealers having trouble getting part and epoxy sealant. Recall notice indicates possibility of loss of vehicle control and a crash if the arm separates. Is it safe to continue to drive the car?
The contact owns a 2010 Toyota Rav4. The contact received a notification of NHTSA campaign id number: 13V383000 (suspension). The contact stated that she had contacted the dealer and the manufacturer numerous times and there was no date available for when the parts will be available for the repairs. The contact felt that the repair had exceeded a reasonable amount of time. The contact had not experienced a failure. The manufacturer was not made aware of the issue.
The contact owns a 2010 Toyota Rav4. The contact received a notification of NHTSA campaign id number: 13V383000 (suspension) however, the part to do the repairs was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
We recently received the rear lower suspension arms 2nd recall. I purchased the car used in April 2013, and was not told of a recall. I would like to understand if the first one had already been issued. Since purchasing the car it has not felt stable in the rear, ever. We brought it in once previously and they said the problem was fixed. This time I was told by one dealership the part to repair the recall was not available, and then took to a dealership 2 weeks later where they informed us we did have the rust problem. They "remedied" with epoxy, but said bring back if a "problem". the car still does not drive right or feel stable. I bought this car to drive our grandchildren and now feel extremely unsafe in this vehicle. What can be done to correct this situation, so I can feel secure in the car I am driving. I feel this is a lemon issue, as every time we drive it we are still at risk.
- Greenwich, CT, USA
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The contact owns a 2010 Toyota Rav4. The contact stated that she was very concerned for her safety since the parts were still not available in order to repair recall NHTSA campaign number: 13V383000 (suspension). The dealer was contacted. The manufacturer was made aware of the problem. The vehicle had not experience the failure. The vehicle current mileage was 103,000.
2010 Toyota rav 4. consumer writes in regards to rear lower suspension arms recall notice. The consumer was informed, the parts was not available, and was placed on a waiting list.
2010 Toyota rav 4. consumer writes in regards to the rear lower suspension arm recall notice problems. The dealer informed the consumer, the part was not available, and she was placed on a waiting list.
The contact owns a 2010 Toyota Rav4. The contact received notification of a manufacturer's recall pertaining to the suspension. The authorized dealer stated that the parts were not available after the contact had already scheduled an appointment for the recall repair. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2010 Toyota Rav4. The contact stated NHTSA campaign number: 13V383000 (suspension) had exceeded a reasonable amount of time in order to perform the repairs. The dealer stated the part was not available. The manufacturer had also been made aware of the delay and would not provide a time frame when the part would become available. The contact had not experience the failure. Updated 8/12/14
Toyota has sent out two recalls (#coj and csj). I have called the dealership twice for the latest recall, #csj, and twice the dealer has said they are out of parts. When I called Toyota directly, they stated there were not enough replacement parts made and are waiting for more. How can this happen? this is absolutely terrible how Toyota has handled this situation. First, they couldn't properly repair the first recall. Secondly, they don't make enough parts to cover the recall.
The contact owns a 2010 Toyota Rav4. The contact received notification of NHTSA campaign id number: 13V383000 (suspension) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2010 Toyota Rav4. The contact received notification of NHTSA campaign id number 13V383000(suspension). The contact stated that the vehicle was not repaired in a reasonable amount of time. The dealer stated that the parts were not available. There were no failures. The manufacturer was not notified of the delay.
Had recall on Toyota rav 4 for rear lower suspension arms. Took it back to the dealer for repair, they didn't have the parts and have to reschedule when the parts come in. This is what Toyota said will be done to repair it: If any rust is found on the internal threaded portion of the arm(s), the arm will be replaced. After the inspection or replacement the rear suspension alignment will be set and the arms will be sealed with an epoxy. Labels will also be applied stating the arm is no longer adjustable. How are alignments going to be made to the rear suspension if they are not adjustable" is it going to be at owners expense to replace both rear lower suspension arms to realign the rear end" the dealer couldn't answer that question. They just a voided me when we pick the car up later.
The contact owns a 2010 Toyota Rav4. The contact stated while traveling at various speeds, there was a loud noise coming from the rear of the vehicle. The contact also stated that the vehicle swayed from left to right. The contact was included in NHTSA campaign id number: 13V383000 (suspension). The vehicle was taken to the dealer who repaired the right suspension arm. The manufacturer was notified of the failure. The approximate failure mileage was 39,000.
The contact owns a 2010 Toyota Rav4. The contact received notification of NHTSA campaign id number: 12V373000 (suspension) and 13V383000 (suspension) but was advised by the dealer that the parts needed to complete the repair were not available. The contact received the notice months ago. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2010 Toyota Rav4. The contact stated that when driving 30 mph and below, the vehicle would drive roughly. The contact later received notification of NHTSA campaign numbers: 12V373000 (suspension) and 13V383000 (suspension) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The vehicle was not repaired or inspected to determine the exact cause of the suspension issue. The approximate failure mileage was 34,000.
Received notification of recall due to rear lower suspension arms over 6 months ago. Have been waiting for remedy from Toyota which obviously never came. Starting to hear noise from the side and rear of vehicle. No accident as of yet, but am not willing to wait any longer. Completely irresponsible on Toyota's part. Shame on you - does someone have to get hurt or worse before you step up and fix this problem. My first and last Toyota buy.
The contact owns a 2010 Toyota Rav4. The contact received notification of NHTSA campaign id numbers: 12V373000 (suspension) and13V383000 (suspension) but was advised by the dealer that the parts needed to complete both repairs were not available. The contact received the notice months ago. The manufacturer was also contacted and could not provide a reasonable timeframe for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Jessup, MD, USA