This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's side rear passenger seat belt keeps getting jammed in the intake storage and hard to nearly impossible to engage. Had it fixed a few times but passengers continue to have difficulty pulling the seat belt from its storage position.
Airbag light has been on entire ownership along with seatbelt light flashing for passenger seatbelt. Whether buckled or unbuckled. Or even when nobody is in the front passenger seat. Constant issue whether stationary, in motion, and on highways/city streets.
The contact owns a 2011 Toyota Rav4. While driving, the passenger side air bag indicator failed to illuminate while the passenger seat was occupied. In addition, the seat belt indicator illuminated while the passenger side seat belt was buckled. The vehicle was taken to lugoff Toyota (878 us-1, lugoff, SC 29078) where it was diagnosed that the seat occupant computer needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 72,000.
We received safety recall notices NHTSA 16V-096 and 15V-577 stating we will be notified when a remedy is available. I have contacted the local dealership and was told I would be contacted when the parts came in (they had to be ordered). I have contacted the Toyota customer service center who said that would check into the matter as too much time has elapsed in this repair process and they would also contact me. Neither the dealer or corporate has followed trough with the repair parts or repairs. I still cannot get the recalled repairs completed. I don't trust corporate Toyota or their dealership in their handling of these recalls. I demand that nhysa investigate and report to me their findings.
The contact owns a 2011 Toyota Rav4. The contact received notification of NHTSA campaign numbers: 16V096000 (seat belts) and 15V577000 (visibility/wiper). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The dealer scheduled an appointment to inspect the vehicle and order the part, but mentioned that there was a massive back order from the manufacturer. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect.
- Lilburn, GA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2011 Toyota Rav4. On several occasions, the rear seat belt seized. The contact also stated that the front passenger side air bag warning indicator illuminated while a passenger was seated in the front passenger seat. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 16V096000 (seat belts). The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.
I received a letter saying that I had a recall on the rear outward seat belt. I called on 7/25/16 and they told me that they didn't have a remedy to the problem. I told the rep that the letter sounded like they had a solution "dealer will install plastic covers over the metal seat frame." The rep informed me that although a solution was found, they didn't have the part. I called on 8/10/16 and they told me that the parts are not in. I called on 10/6/16..same thing...parts are not in. Not sure why it takes 3 months to get this part. I think my car also has an issue with the wiper motor and I never heard back regarding that either.
I took car twice and nobody been able to help 'me evertime they tell me to come back because they dont the equiment or they dont have time.. this happend at a rockville/gaitherburg location.
Herb chambers Toyota of boston 32 brighton avenue, boston, MA 02134 (617) 787-1700 refuses to schedule an appointment to remedy this recall notice. I called to request it and they transferred me to sales. As soon as I said I was not interested in purchasing a new vehicle and said I wanted to schedule service for a recall remedy, they disconnected me. When I called back, I had to describe and re-describe the problem over and over and they kept transferring me around to various departments, stating they they were unable to figure out how to schedule the recall remedy service. They kept insisting on transferring me to sales, where again they tried to sell me a new vehicle and disconnected me when I said I was not interested in purchasing a new vehicle.
The contact owns a 2011 Toyota Rav4. The contact received notification of NHTSA campaign numbers: 16V096000 (seat belts) and 15V577000 (visibility/wiper); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available respectively.
The seat belts, especially the rear seat belts, when pulled out quickly often will kink in the mechanism where they enter the car body. This causes them to seize and not retract properly and renders them useless. I have had to cut the seat belt webbing in order to free the belt in order for it to retract. This has happened repeatedly over the last year
The contact owns a 2011 Toyota Rav4. The contact received notification of NHTSA campaign numbers: 15V577000 (visibility/wiper) and 16V096000 (seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V096000 (seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Toyota Rav4. The contact received notification of NHTSA campaign numbers: 15V577000 (visibility) and 16V096000 (seat belts). The dealer was unable to supply the part within a reasonable time frame. The manufacturer was contacted to determine when the parts would be supplied to the dealer. Parts distribution disconnect. VIN tool confirms parts not available.
I was notified in 2013 of three (3) recalls nothng has been done to address the issues. I contacted my local dealer and the service manager said "there is not safety problem and I have looked at the vehicle and northing is wrong' I forced the issue and they did an "interim" fix. Is not three years a long time for them to be getting the parts as that is the excuse I was given by the service manager.
The contact owns a 2011 Toyota Rav4. The contact was made aware of NHTSA campaign number: 16V096000 (seat belts) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
The contact owns a 2011 Toyota Rav4. The contact received notification of NHTSA campaign numbers: 15V577000 (visibility/wiper) and 16V096000 (seat belts). The manufacturer had not supplied the parts to the dealer within a reasonable time frame, so the contact was unable to determine when the vehicle would be repaired for an extended period of time. The manufacturer was unable to provide a specific time frame to supply the parts to the dealer. The contact was not experiencing a failure. VIN tool confirms parts not available.
The contact owns a 2011 Toyota Rav4. The contact received notification of NHTSA campaign numbers: 15V570000 (visibility/wiper) and 16V096000 (seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Staten Island, NY, USA