This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle was involved in a T-Bone crash, where the battery came out and the vehicle caught fire. The driver of this vehicle died at the scene. This involves NHTSA recall number 23V734 & Manufacturer Recall number 23TB13.
--Battery terminal/wiring for negative terminal came into contact with the metal hold down clamp --Caused a two alarm structure fire and loss of two vehicles --Current recall in place but remedy of situation not available until 2024 --Current recall in place --Maintenance required light appeared and owner took vehicle in for service two weeks prior to the incident
Vehicle surges when accelerating since it was new. Throttle goes dead where engine idles but now power at all. Does it from a standing start, does it on hills and when merging onto a freeway. Now it happens on cruise control, when set on 75 mph engine loses power and slows down to 45 for a few minutes then shutters and speeds back up to 75. This past month if you let the fuel get down to 1/4 of a tank it will happen all the time. On interstate this week it happened and slowed to 35 mph and wouldn't go any faster until more gas was added. No check engine light ever. Dealer has checked twice and says no codes found and can't get it to happen it's a intermittent problem. We almost got hit by a semi on the interstate this week week due to this happening and I was unable to get out of his way because I no throttle response at all.... But engine was idling that all. Had to turn the engine off for 45 minutes before it would have any throttle response at all. Drove down the emergency lane to the next exit and filled up with gas. Engine surged for next 60 miles home. This is a huge problem! I am going to my local Toyota dealer tomorrow to talk with them again about this problem. If they give me the run around again I am going to file a lawsuit against Toyota and the dealership!
la transmisión de mi vehículo presenta ruidos extraños y ala ves se escucha un zumbido qué es bien molestoso perdió fuerza y velocidad también el consumo de combustible es demasiado mi rav 4 solo tiene 40,400 millas corridas es frustrante porqué la marca no a hecho nada para corregir el problema tengo muchos conocidos qué frecuentan el mismo problema
- Orocovis , PR, USA
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The 2017 Rav4 that I own began having fuel system problems in July of 2017. The car would stall when it came to a stop or it would stall sometimes while driving and the interior of the car would then smell of gasoline. I've taken the car to the local Toyota dealer 3 times to try and resolve the issue. First the dealer cleaned the fuel injectors and throttle body and a few weeks later the problem returned. On the second visit to the dealer I was informed that there was fuel in the charcoal canister. The canister was replace and less than a month later the problem returned. I returned to the dealer in October of 2020 again and they said the charcoal canister again has gasoline in it. This time the dealer replaced the fuel tank and charcoal canister. Since October of 2020 the car has been driven about 1600 miles and the problem occurred again on February 7, 2021. Again the dealer found gasoline in the charcoal canister. On February 9, 2021 Toyota corporate instructed them to again replace the fuel tank, charcoal canister along with the fuel gage and other related parts. I was asked by the dealer if we were overfilling the fuel tank, I assured them that we were not as we discontinue adding fuel when the pump shuts off automatically. I was also asked if we park the car on a slope to this I said yes because we live in a hilly area. We purchased the car in January 2017 and parking the car on a hilly street was never a problem. At present we are waiting on parts from Toyota.
My car was bought new on June 24, 2017. It had two times serious gas leakages. 4/29/2019, 1st. Time, mileage was 9,967, I paid $837.72, for replacing the 'charcoal canister' and I was told it's not under Toyota factory warranty by Toyota dealership & headquarters center in dallas, tx. 7/01/2019, 2nd. Time gas leakage, mileage was 10,691, my car was towed to the same Toyota service for the same gas leakage issue again... finally, Toyota replaced 'charcoal canister' for the 2nd. Time, and other system associated with the gas leakage with no charge. Both gas leakage are all the same, 60 days apart, were all from the rear, bottom, driver side of the car, there was a gas puddle on my inclined driveway. After I checked Toyota owner's warranty rights notification booklets - federal emission control warranty ' 'charcoal canister' is clearly under Toyota warranty parts list ' within 3 years or 36,000 miles. Apparently, Toyota Rav4 hybrid model -'gas leakage' caused by defected evaporative system, can't parking on inclined or uphill driveway with more than half tank of gas. I called and sent two claim letters dated on 6/25/2019 and 8/26/2019, request Toyota refund my $837.72 ' for 1st. Time repaired cost that paid on 5/7/2019. Toyota has declined my claims, refused refunding my payment of $837.72, we are very disappointed with Toyota's unethical, fraud notes on the invoice ' so called 'gas is overfilled'. Toyota shirks the responsibility to the customer in order not cover the vehicle defective. Intentionally violate their warranty policy. We have been wrongly, unfairly treated. So we ask the NHTSA, please investigate this matter, monitor the Toyota correct their mistake, and refund my $837.72 asap. There are some other similar gas leakage claim cases of the Rav4 hybrid model. It's very danger to drive with the gas leakage, can get fire. Justice is matters.
From a stop or slow move, sometimes when I have to pull ahead quickly, as to go before an oncoming car, the engine will lose power and not accelerate as intended.
When starting and pulling away from a stop light and turning, the car suddenly stalled in a Suburban setting. No hybrid battery power or gas power was available. All dash board lights came on. This was sudden and there was no hesitation on acceleration or indications of problems prior. In traffic, had to put the car in park and restart it. Worked ok after that. The car has 29,000 miles and is serviced regularly.
A D V E R T I S E M E N T S
- Houston, TX, USA