This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Case number started at Toyota Customer service: 210701002045 Requested an unacceptable time to answer of 8 weeks. There was a recall for this vehicle. I wasnt notified and the recall also doesnt show in any website (Not Toyota not in the goverment one). I went on a trip thousands mile aways from home, I was up in the montains, the car got broken in a very bad place where I had to spend almost $2,000 dollars due to Towing, meal and hotel expenses (as the dealer was closed on a weekend). I am trying to solve this with Toyota but they say I have to wait 8 weeks to start looking at my case. It is unacceptable. I need a reimbursement ASAP.
My vehicle is stalling when at low speed and sometimes high speed. It fails to accelerate. Every time I contact my service provider they push back my service another month.
After receiving the rav4hybrid fuel tank fix from Toyota in March of 2021, my vehicle still only has a fuel capacity of 12.5 gals. The dealership states this is by design to allow room for splash back. 12.5gals does not allow for the Toyota advertised range of 550miles per tank. I am getting ~470miles per tank, 80 miles short of the Toyota advertised. The fix from Toyota to replace the fuel tank and ascending unit had no change to my fuel gauge reading, distance to empty or fuel filling capacity. I contacted the dealer and took my vehicle back in again, the informed me I will never be able to put more then 12.5 gals of fuel in my vehicle and will only get ~470miles per tank; they were not able to provide an answer to the contradiction of what they were advertising the range of my vehicle shown at 550miles per the Toyota documentation. Picture show is after filling the tank. 466 miles till empty and avg of 38.3 mpg. If I had 12.5 gals and avg of 38.5 that would be 478.75mile till empty. At 14.5 gals, the Toyota advertised and 38.5 avg mpg it would be 555.35miles till empty. The only way 12.5 gals gets to the advertised range of 550mile on one tank is if the vehicle exceded the Toyota advertise mpg of 41 city / 38 highway. It would require and average mpg of 44mpg
Toyota has not provided the parts to remedy a known recall. Manufacturer recall number20ta02 NHTSA recall number20V682 the dealership has had my leased vehicle for over 5 months and has yet to provide a date that they will have it repaired and drivable. While they have provided me a loaner from a second rate rental company, I am extremely frustrated that I am not able to drive the car I am required to make payments on. Due to my age, the rental company charges more for a comparable vehicle, so I am forced to drive a greatly inferior car to that which I am paying for. Additionally, at the end of my lease, the vehicle will have significantly fewer miles that my lease agreement allows (since it has been parked on their lot for so long, which will significantly increase the value of the vehicle for their resale. I have asked them to buy back my vehicle, and they have been unwilling to work with me, as they are not required to do per my contract. Ultimately, I am paying for something that I am not receiving and am spending even more money due to the fuel inefficiency of the loaner. I feel like I paid for a steak dinner and got a mcdonalds happy meal without the toy. I feel that I should be compensated with at least half of my monthly payment for the amount of time they have the car I am paying for sitting on their lot being unused. That would currently be $687.
Received notification of recall from Toyota in January of 2021. Notice stated that part to repair condition would be available in late March. Latest information is that part will now be available in late April. Dealership has provided free loaner vehicle, but we want our Rav4 back.
- Sun City West, AZ, USA
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Still waiting for Toyota to remedy a recall issued Oct 28 2020. They say there is no fix yet. This has been too long to drive with the risk of my vehicle stalling and potentially causing an accident.
I received a recall notice months ago and the recall has yet to be satisfied all the while my toddler grandchild is in this vehicle regularly. My biggest issue is the safety of a vehicle that may still at hwy speeds and result in a crash
About two months ago I purchased my first vehicle ever, it was a used car, as a new car owner I was super excited for my first car, driving out the dealership! but later on finding out that the car had some sort of recall on it, not knowing what this meant, I started doing my own research and found out that this was a safety hazard for me and others on the road! safety recall 20ta02
Car lost power twice, going up a steep grade. 'hybrid system malfunction' warning came on the screen, gas pedal did not work at all. I was unable to get to a safe place with children in the car, both times on the interstate. Driving up a steep mountain, about 50F weather.
Fuel tank does not fill up to maximum and leaves about 3-4 gallons short. This has been occurring since late 2019. I've brought this us to the dealership several times, but nothing has been done.
Unable to fill tank to proper amount stated in the manual. Pump clicks off prior to the tank filling but it says it is full. Mileage to empty is less than stated when purchased. Ran out of fuel while driving! this is a known issue and Toyota is giving run around trying to get it fixed. Dealership claims they can't duplicate it.
Defective fuel tank design only allows about 8-9 gallons rather than the 14.5 gallons its designed to hold. Toyota sent a letter last year that they acknowledge the issue but its not officially a recall. They said they would address it but no word from them yet. Dealership wants to charge me to look at it. Its as if they don't recognize the issue.
Gas tank will not fill up in the hybrid model. It stops at around 8 gallons, leaving almost 1/4 tank capacity. This has been the situation since I bought the car. The dealer is aware and verified the issue
On Dec 14, 2020 I received an interim notice from Toyota concerning my 2019 rav 4. I bought the car new (leftover) on May 29, 2020. When I received the interim recall I had had the car for almost seven months with approximately 3500 miles on the odometer. Subject of recall: Vehicle may stall while driving. "the vehicle may stop operating (stall) and the driver would be unable to restart it". "if a vehicle stall occurs while driving, this could increase the risk of a crash". "we will notify you again when the remedy is available".I have done extensive research since it involves my safety as the driver. As stated there is no remedy. The 'list' at Toyota was started in Jan of 2020 for affected models. My car was added to the list in Oct which means I drove for two months before being notified of a very serious recall. The repair plan is divided into phases. My rav 4 was phase 10 (!!) but has been moved to phase 11. The target date for repair is late March but since there is no fix for the problem I doubt this date is feasible. After a lot of back and forth with Toyota via the dealership and my insistence that the car is a danger to drive, especially on highways, I left my car at the dealership and received a loaner. I am a 70 year old widow and spending $36,000 for a car was a very big decision. I am still making monthly payments on a vehicle sitting at the dealership indefinitely.I have spoken with Toyota representatives about repurchasing the car for the purchase price but apparently they rarely do this. The fact there is no replacement part leads me to conclude Toyota is reckless and uncaring about the lives of its buyers. I have dealt with many recalls in my lifetime but nothing as frightening as this. I feel strongly Toyota has a responsibility to the consumer to offer a monetary (repurchase price) solution to the interim recall. (I don't know how to upload)
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- Winona, MN, USA