This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have reported this issue to Brunswick Toyota Service Advisors twice. The lane keep assist will pull and yank all over the lane. This is an SUV and it is a very scary experience feeling a taller vehicle make quick adjustments and almost feel as if the steering wheel is going to be yanked out of your hands. This will happen at all speeds cruise control and lane keep are active.Both times the Service Advisors advised me that I should just turn it off because that is what most people do. I did not buy a car with this feature to turn it off. The 2nd time I was advised I would be contacted by someone to schedule an appointment to have it looked at, no one ever contacted me. There are multiple reports of other people experiencing the same sharp adjustments and unable to keep in it's lane and this needs to be investigated. Thank you.
Purchase vehicle 2 weeks ago and the tire pressure light has come on 2 times, along with the truck sliding at turns, it also is very bumpy and unstable on expressway, very scary. Would like to get another vehicle.
We bought our new 2021 Toyota RAV4 Hybrid on Sept. 1, 2021, but didn't drive it on a highway until Oct. 4, 2021. On that day, I was driving on Interstate Hwy 70. I entered that highway near Copper Mountain, CO and was driving east to return to Denver. It is a big highway with wide, well marked lanes. I set my cruise control speed to 63 mph. Almost immediately, I noticed that the Lane Centering steering adjustment system seemed to be taking the car from close to the left lane line to close to the right lane line, and back and forth. A couple of times, it even drifted to or over the lane line and triggered the Land Departure Alert alarm. At first, I tried to overcome the automated Lane Centering adjustment by manually steering against it, but the swaying back and forth across the lane became increasingly wide and violent. I was unable to control it. It was terrifying. For a moment, I was sure that I would crash. I don-€™t know if I hit the brake pedal, but I did quickly press the CANCEL button on the cruise control, and that ended the swaying back and forth. The whole experience lasted probably less than one minute, and at no time did I notice any alarms or warning signals. I took the car to my dealership and asked them to check the functioning and settings of the cruise control and lane tracing assist functions. They told me that my settings were normal and that everything was working properly. I informed Toyota customer service about the problem and told them of my near crash. They consulted with my dealership's service department and repeated that everything was working properly. Neither the dealer nor Toyota customer service offered any explanation of reasons for my near crash. I have continued to drive the car, but I have tried to disable all the "safety" features that allow the car to take control of my steering. I am afraid to try to reproduce the problem myself, and I am quite sure that my dealer did not attempt to do that either.
New 2021Toyota Rave4 vehicle would take over steering and turn left or right from the center of the lane. This issue would consistently steer you to a road shoulder or into another lane. A less experienced driver would have crashed. The steering pull is so significant that one is unable to take a drink or turn on the radio without the possibility of an accident. The last incident steered me into the path of a Cement Truck nearly causing an accident. Had I not been extra cautious, an accident would have occurred. The "vehicle is operating as designed" and "some customers are overly sensitive to the safety features" was the conclusion of Vancouver WA Toyota Service and advised to return the vehicle when an incident reoccurs. I insisted the next incident could kill someone. Service spoke to someone and apologized that in fact a Past Tech Bulletin (2019-2021) was released by Toyota addressing this issue. Service obtained a video from the vehicle and confirmed my complaint that the steering had indeed hijacked the vehicle and steered into the path of a Cement Truck. My concern of serious bodily injury or death is substantiated and documented by Vancouver WA Toyota and Toyota Corporation. Respectfully [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My 2021 Toyota Rav4 have design problems with suspension system. Where if the freedom over 55mph the car will be unstable, bumpy and shaky. I am really scared to drive my car on the hwy. I heard mist 2021 Rav4 have the same problem. Toyota needs to have a recall to fix or change suspension system with a firm one asap. Thank you.
- Houston, TX, USA
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The contact owns a 2021 Toyota rav 4. the contact stated while driving at 45 mph, the vehicle independently veered off to the right and the contact lost control of the steering of the vehicle. As a result, the vehicle veered off to the right flipping over a cinderblock causing the vehicle to fall down a mountain top. The air bags did deploy. A police report was filed. The contact sustained a broken right ankle and a fractured disk in her back that required medical attention. The vehicle was not drivable and was towed to a junkyard. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure and informed the contact that the black box read that the accident was self inflicting. The failure mileage was 620.
This vehicle has intermittent operation of its lane keep assistance. One activated, it regularly will do the opposite of keeping your lane. It has run me off the road and also into the lane of oncoming traffic. I have reported to the dealer but they couldn't replicate it. I have escalated to the dealer as this happens very frequently and is in safe. Upon activation of the lta, it turns the steering wheel approx 15- 20 degrees and immediately takes you out of the lane. The lane departure system kicks in and then tries to bring you back and this goes on and on with clearly marked lanes. If I didn't apply quite a bit of force to prevent the departure I could have well been an incident. The vehicle was in motion, going down a well marked interstate highway, night and day time, no rain or snow/ice. The vehicle recognized the lane departure (beeps) but it was the vehicles system that drove the car out of the lane (with my hands on the wheel of course). A video can be shared upon request.
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- Wadsworth, OH, USA