A few months ago I experienced multiple instances of my car self-starting while parked in my garage. I contacted the dealer and then Toyota. In April I received an email/letter stating that the problem had been corrected. However, just this week the problem returned, starting twice two days ago. I have just notified Toyota again and await a response, but due to the safety implications of this issue I am notifying the NHTSA. The safety implications of a car starting without provocation are obvious; for example, a child could climb inside and move the gear lever; should the vehicle's EV mileage be unavailable, thus starting in hybrid mode, CO--especially in a closed garage--would be of major concern. The April 23 letter that I received from Toyota stated that it had solved the problem, thus verifying the problem's existence: "Dear LAUREL BECKER: We are writing in regard to your request for support with the Toyota app. We are happy to confirm that your concern has been resolved. We have sent you a reset password link titled "Your Password is Ready to Reset" just in case you need it to gain access. Please reset your password, then log back in to the app. We apologize for the inconvenience and thank you for your patience." By the way, I never received the password link but did not follow through, as I had no trouble logging in to my account. The vehicle has had no inspections for this issue. There were no warnings, other than the after-the-fact notification that the car had started remotely.

- Wappingers Falls, NY, USA