This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power sliding door on the passenger side stopped working. The buttons do not open or close the door. The door is so heavy that it cannot be opened or closed easily. The cable that moves the door snapped and visible (hanging outside the body). We had the extended warranty for 7 years and the car was serviced regularly, but this problem occurred after the extended warranty expired. The dealer says the whole motor, not just the cable, should be replaced, asking for more than $1500 for parts and repair. Snapped cable, loose and visible moving parts outside the body of the van, and a heavy and hard to operate "power" door present a safety problem, especially with the kids going in and out of the passenger side sliding door. I would appreciate it if you could take a closer look at the issue and have Toyota own up to its design problems. This issue has its own forums online, has its own facebook page and it seems that Toyota will not listen one customer at a time.
A D V E R T I S E M E N T S
- Austin, TX, USA