This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Automatic sliding side door cable snapped door slide closed on a child entering. Van was parked on a slight hill door was already open child entering door of van when cable that opens and closes door snapped and released door and door slid close slamming the child up against the door pillar between front passenger door and sliding side door.
One rear sliding door comes open after latching (once when the Sienna had started moving) and can only be securely closed by an adult standing outside of the door, pushing when it latches and quickly hitting the power locks. The opposite rear sliding door: After it fully opens, it "bounces back" and begins to close again. A child cannot stop it; an adult must stand there and use full force to stop it from closing. There has been more than one incident where a child was nearly caught by the closing door and only missed injury when his mother simultaneously pushed him back into the vehicle and put herself between the moving door and the body of the Sienna. Originally this was happening intermittently but is now nearly constant. Originally Toyota denied knowledge of an issue, and then sent a "Toyota cares" warranty enhancement notice for 04-07 Siennas with this issue. Broadway Toyota required that we pay for an hour of labor ($95) to check out the problem, and says that it isn't covered on one side because it is a different part than what is covered (although the problem is the same) and on the other unless we have cosmetic damage repaired first, and then perhaps not the other side either. So they made money and did nothing and we still have a dangerous vehicle. Updated 03/12/13
We have a failure of the driver's side door check mounting panel. The door makes a popping noise when opened and closed. I took it to our Toyota dealer and they said it was an engineering flaw that Toyota acknowledged but we were too late to take advantage of the enhance warranty. We were told we would have to buy a new door for around $1500. We believe since this is a design flaw that Toyota has acknowledged previously that the warranty should still cover it.
- Mechanicsburg, PA, USA
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The contact owns a 2004 Toyota Sienna. The contact stated that the rear driver's side sliding door could not be opened. The failure recurred numerous times. The vehicle was taken to a dealer for diagnosis and the contact was informed that the sliding door cable assembly would need to be replaced. The manufacturer was notified but offered no assistance due to the mileage of the vehicle. The vehicle was not repaired. The failure mileage was 140,000 and the current mileage was 180,000.
Manufacturer design flaw leads to jammed sliding doors, possibly locking passengers inside. Numerous complaints online. Toyota apparently acknowledges the problem as it has extended warranty on those parts to 9 yrs or 120K miles. Mailing letters earlier this year. I received notice from them when my car had 7 yrs / 130K miles. I think they are not being proactive enough with an issue that rendered one of my doors inoperational. It is not that I can't use the electric door opening mechanism, the defect also impedes the door from opening at all. I think it becomes a safety hazard and should be covered no matter when. It is not my fault it took them several years to acknowledge the problem - my car would be covered had them mailed the letter one year before.
The contact owns a 2004 Toyota Sienna. The contact stated that he noticed a fracture along the dashboard near the air conditioning vents, leading to where the air bags were located. The vehicle was later taken to the dealer where they advised him that they would have to replace the entire dash board. The vehicle was not repaired. The manufacturer was contacted and advised him that the vehicle was not recalled and was no longer under warranty. The failure mileage was approximately 144,000. The current mileage was approximately 150,000. Updated 12/19/12
We tried to close the automatic sliding door, but it remained stuck open. We had to drive the vehicle with the door open to a service station and get the cable cut in order to be able to shut the door. Researched the issue on the internet and found it is a common problem. Service bulletin number : sb-0280-10 date of bulletin : Oct 04, 2010 NHTSA item number : 10036906 component : structure:body:hatchback/liftgate Toyota: Some vehicles may exhibit a condition where one or both sliding doors do not open or close smoothly. Inspect the sliding door lock assemblies and replace the affected components as needed, according to the listed instructions.
I am original owner of 2004 Toyota Sienna xle limited and been always garaged started developing cracks on dashboard on the driver's side by the ac vent and above steering wheel. I am concerned about this cracks as potentially preventing airbags from deploying properly or may be deploying prematurely. *this is safety problem! dashboard cracks was noticed at 60,000 mileage and the manufacturer was made aware of the failure and a complaint was filed. Thousands owners of Toyota Sienna 2004 have same problem with cracks on dashboard with spreading all over to passenger side in airbag area- "manufacturer told me that I am only one have this and van is out of warranty". www.automotiveforums.com/T959673-discuss2004_sienna_cracked_dashboard.html * squeaking noise coming from under van or motor - gasket for center pipe was replaced but problem came back and now also when the air conditioning in use more nose -the vehicle was taken to the dealer for diagnostic testing the technician advised the contact that the air conditioning compressor would have to be replaced -$1500. * the rear driver and passenger side sliding doors is scratching the upper right corner of body when closing and its started when mileage was only 9,177. The vehicle was taken to the dealer where the hinges was replaced. The sliding door failure recurred shortly after and recommended again to replace hinges. Also power door cable assemblies did fail and was replaced I paid for the install and reimbursed later, but manufacturer do not want to replace hinges what should be part of power door warranty enhancement. Again thousands Toyota Sienna owners have problem with sliding doors scratching upper corner with body rust later as result, transmission leaks and ac failure but manufacturer denied the defects.the approximate current mileage on this is vehicle 72,000.this is a $38K lemon !
Even before 7-16-09, with the mileage on my 2004 Toyota Sienna around 59856, I could already begin to hear the now famous clicking noise in my driver's side door position latch. Clearly service reps must have heard the noise and known of the dangers of failing welds on the latch, and what might happen if it broke completely, such as uncontrolled full swing of the door into passing traffic or possible driver (myself) falling out of the vehicle into traffic. On every service trip to St. Augustine Toyota since 2008, I have asked for a safety inspection for long trips, and no one has mentioned the worsening noise or potential problem with the door. In the absence of warnings from Toyota, my safety was compromised, from 2009 when I began asking about the increasing noise, and as recently as March 2012, when the clicking became very annoying. At this point I learned that Toyota would be happy to fix the problem for around $400-$500 since it was now after their 5 year and 100,000 mile warranty points. So Toyota has the strategy of "say-nothing", "do-nothing", and "let the buyer beware", at the risk of possible death to loyal owners, and certain damage when the welds fail completely. What has happened to Toyota" are they that cynical about their customers"
The contact owns a 2004 Toyota Sienna. The contact stated that the passenger side sliding door failed. The door could not be closed automatically or manually. The vehicle was taken to the dealer who inspected the vehicle and located the failure a the power door cable. The vehicle was not repaired. The manufacturer denied assistance with the repair because the vehicle was not within the warranty nine year period. The vehicle was not repaired. The failure and current mileage was 109,659.
The contact owns a 2004 Toyota Sienna. While parked, the contact noticed a fracture on the driver's side of the dashboard. The manufacturer was made aware of the failure and a complaint was filed. Additionally, the contact heard a grinding noise coming from the air conditioning unit. The vehicle was taken to the dealer for diagnostic testing. The technician advised the contact that the air conditioning compressor would have to be replaced. Also, the contact stated there was rust on the rear driver and passenger side sliding doors. The vehicle was taken to the dealer where the hinge was replaced. The sliding door failure recurred. The vehicle was not further repaired. The approximate failure mileage was 60,000....updated 10/17/12 updated 10/23/2012
The contact owns a 2004 Toyota Sienna. The contact stated that the vehicle had developed a crack in the center of the dashboard. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 60,300 and the current mileage was 61,100.
The contact owns a 2004 Toyota Sienna. The contact stated that while traveling 50-55 mph, the passenger side rear door opened independently. The vehicle was taken to the dealer and the manufacturer was contacted. The vehicle was not repaired. The failure mileage was 96,000 and the current mileage was 117,000.
The contact owns a 2004 Toyota Sienna. The contact stated that the front driver side door would exhibit a popping noise when opened. The dealer inspected the vehicle and found that the door weld failed. The manufacturer advised the contact that the extended warranty was expired and denied assistance with the repair. The vehicle was not repaired. The failure and current mileage was 113,440.
While the car was parked on a flat road, we were trying to open the power sliding door. It was supposed to be opened by one push of a button, however, it did not. So we had to manually open it. Now the door is so heavy to use it manually.
A D V E R T I S E M E N T S
- Mountainside, NJ, USA