This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On March 19, 2006 we found the rear cargo area of our 2004 Toyota Sienna filled with about an inch of rain and mildew beginning to grow. After inspecting our vehicle the dealer found a poor seal under our door and the remedy was caulking. And according to them there was no mold in the carpet. So I have decided to hire a mildew specialist to test my vehicle. Since reporting my situation to them (going on 3 weeks) they have still not changed my carpet and they are not permitting us to use a loaner saying it is not covered in the warranty and its still drivable. But I have three children under the age of 10 and I refuse to drive them around in a care that could harm them. I don't know how to prove it but I think the reason my children and I got sick 2 weeks prior to finding the leak was due to the mildew growth that was beginning. I visited the doctor with dry mouth, headaches, dizziness, vomiting and etc. With no diagnosis or answers available from my doctor, I visited the er twice with pneumonia and so on. But since we decided not to use our car until they fix it, my children and I have been temporarily cured. We need to have better ways of getting effective outcomes. This investment has totally turned out for the worst. What a waste of $31,000.
: the contact stated upon entering the vehicle, the automatic sliding door shut on a passenger's finger resulting in minor injuries. The vehicle has an automatic pinch protection feature that failed to engage. The vehicle was seen by a dealer. The dealer suggested this was a design issue that ultimately failed and no repairs were made.
2004 Sienna power sliding door problems- side power sliding doors not functioning properly at all times. At time the door will shut to half way point and stop and I will have to manually shut it myself. Or at time the door will not shut when any buttons are pressed to push and need to be shut manually. Took to the dealer and they said they could not duplicate problem, but stated they made a few adjustments. They worked fine for 3 days then problems happened again today! concerned that the door will not function properly and open with the kids in the car while driving! it is difficult to ask the service person to fix a problem that is not happening at the time when I take the car in! but, they should be familiar with this problem and able to fix it !!
A defect exists with the 2004 Toyota Sienna mini van, automatic power side door. This power side door has stopped functioning. This failure occurred suddenly, without warning. The power side door became jammed, through no fault of me or my family, and is no longer operable. It was necessary for me to drive to the Toyota dealership with the power side door in a partially opened position. There is not a manual override for the automatic power door. I was instructed by the dealer repair technician to not use the power side door. I feel this is a serious safety concern. In the event that it becomes necessary to use the door in an emergency situation, my family may become trapped. I was offered by the dealer to pay half of the approximately $1600 repair cost. I feel that the power side door should not have failed in such a short period of time in which I have owned the vehicle and that the repair and/or replacement should be at the expense of Toyota.
Power sliding door malfunctioned three times. The door malfunctioned, almost closing the consumer in it. Took the vehicle to the dealer, and was told it needed a new motor. The power liftgate goor malfunctioned once closing on the consumer's wife. The vehicle wa taken to the dealer who installed a new motor. The power sliding doors failed three times and each time the motor was replaced.
- Mahopac, NY, USA
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My Toyota Sienna 2004 minivan automatic sliding doors have failed to open on eight separate occasions since November of 2004. The doors are frozen shut and cannot even be opened manually. I have three small children and have been forced to have two crawl in through the rear tailgate over the seats or have them climb in the driver or passenger door and then over the seats. I have to lift a infant in an infant seat into the car in the same manner. Once you try to open the doors they fail to reclose completely so while I am driving the door open alarm is beeping because the doors are not fully closed, even while they still cannot be opened. I feel it is a safety issue to drive with the children in the rear this way, they could not get out quickly in the event of a crash or emergency and I am unsure if the door is "open" while we are driving while it is beeping and unable to open/close. I called the dealership and was told there was nothing they could do to fix this problem. The service department told me that they had a handful of Siennas in during the last freeze because people had manually ripped the door handles off trying to open the doors.
I live on the us-Canadian border in North Dakota. We have a lot of snow and very cold winters. We have found that as we drive the vehicle any snow that accumulates on the roof that melts drips down into the sliding doors on both sides. The rubber seal catches the water, as it should, and then the water refreezes, sometimes in a matter of seconds due to the extreme cold. This causes the doors to freeze shut. No amount of pulling or pushing will open them. This has happened on several occaisions. We had hoped that once temps. Stayed below freezing as they do Dec.-Feb. It would not be a problem, but apparently just driving for extended periods of time is enough to cause the snow to melt thus causing the freezing door problem. This is a serious problem because: 1) I cannot get my 3 children into the vehicle and 2) if we were in a crash and the doors froze shut I wouldn't be able to get my children out of the vehicle in a timely manner. I have contacted two different Toyota dealers. Neither dealer had heard of the problem or offered any solution. I contacted the national number for Toyota and filed a formal complaint. They too, had not heard of this problem and did not offer any solutions.
When the manual sliding door window was open the door would not stay in the open locked position. If the consumer was parked on a hill the door would not stay open and closed on the childen exiting the vehicle.
When our vehicle was just purchased, we had brought it home and was showing it to family when our 2-year old son pulled on the sliding door handle, and the door began to open (we thought the child locks were on, but this was not the case). He was surprised and was afraid of falling out of the van, so he just held onto the handle. As the door was opening, his head then was dragged between the sliding door and the side of the van. But the van door did not stop opening. It just continued opening, exerting even more force on our son's head. Fortunately we were able to grab the door and forcefully pull it back closed before our son was horribly injured. We were under the assumption that the safety feature of the sliding doors would have stopped the door from opening when it felt resistance, but that was obviously not the case.
Rear manual passenger door in Toyota Sienna le (8 passager) does not latch under certain conditions ( we have narrowed it down to when windows are left opened). In Texas due to heat conditions, windows are left open during spring and fall seasons. My dogs have been struck numerous times by "non-locking" doors and it has also caught my hand once (when parked at an incline). This is very dangerous and we have instructed our kids to only use the right side power door due to this safety issue. Dealer has indicated they cannot fix the problem. For a vehicle designed for family use (including kids), this issue needs to be resolved before kids get hurt.
Driver side outside door handle would get jammed in the open position. The interior lights would be on, which was noticeable if it was dark outside. But if it was bright and sunny it was easy to miss. The door appears to be closed, but it was not. A few times I started driving with this condition, and the driver side door flew open when I turned! you would have to stop the car, and get out and push the outside handle back to its normal position for the door to stay shut. I took it to the dealer, and they just squirted some lubrication into the handle. This seems like a short term fix, and it could start happening again.
We own a 2004 Toyota Sienna limited AWD. The vehicle was parked on a 10 % grade, the button to open the passenger side auto sliding door was pushed to open the door. Rather than opening slow and controlled as normal, the door shut back at such speed and strength that it ripped the door off the tracks and up into the rear window. This did several thousand dollars of damage to the car...this is how hard the door slammed off the tracks, my son was standing by the door to get in and was knocked backwards onto the ground. A smaller child would have been seriously injured! Toyota actually kept our car for 3 week so they could fly in engineers from headquarters to investigate... when pressed for information, we were told this is not the first time it has happened, the manager at our dealership was aware of 5 other cases.
The consumer stated that while his 4yr old child was getting out of censored sliding door the child's right leg became caught in door and sustained a deep cut. The consumer had to hit the door to retract it. The dealers service technician could not duplicate the problem.
The consumer stated that while the passenger was getting out of the censored sliding door, the door did not retract and the passengers arm got caught in the door which resulted in injury. The dealer serviced the vehicle but could not duplicate the problem. Manufacturer has been contacted.
A D V E R T I S E M E N T S
- Hilo, HI, USA