This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2005 Toyota Sienna. I have approximately 50,000 miles on the van. The passenger side electric sliding door began to have trouble closing. You can close it manually, but the motor was not strong enough to close the door completely. I made arrangements to have the problem checked at my local Toyota dealer. I was told the electric motor on the door was wore out and needed replaced. The service person told me this is a normal occurrence and would cost me $1,600 to replace since the vehicle is out of warranty. Why would a two year old high quality Toyota van have an issue such as this. This is due to poor quality. I have not repaired the door as of yet due to I am currently on my way up the chain of command at Toyota to get this corrected.
2005 Toyota Sienna with grinding noise in the drivers side door customer states that he feels like he should not absorb any of the cost** the mechanic stated the door assembly needed to be replaced. The dealer amended the consumer's price to $400 for repairs.
The contact owns a 2005 Toyota Sienna. While driving at various speeds, the vehicle decelerates on its own. The vehicle jerks when the contact depresses the accelerator pedal. The dealer reprogrammed the software for the throttle, however, the failure still occurs. The current mileage was 35,300 and failure mileage was 1,000. Updated 01/09/08. The consumer stated has had problems with the door of the vehicle. Updated 12/12/07
I have noticed rattles in my sliding doors during warmer weather. Made numerous visits to the dealership to fix the problem during summer 2005 (in my estimates 8 visits, but some were not recorded by the dealership). At last a field manager from our region drives with me. 5 minutes later, he suggests that I use door-ease (he was aware of this kind of noise -creek- when accelerate and decelerate - in other Siennas.) incredibly, this seems to eradicate the noise. March 2006 I start noticing the creaking noise again. It takes me another three days to figure out that the service advisor has a problem communicating with his technicians, finally, a technician mention to me that there might be a tsb exactly for my car and for the sliding door rattle. But the service advisor dismisses this information initially, saying that such a tsb only exists for 2002 models. I go home and to my surprise, I see the tsb dated January 26, 2006, which addresses exactly this problem. Bring the car back to the dealership (set up an appointment in advance) and ask to make sure that they follow the tsb recommendations. They reassure me that it will happen. Get the car in the afternoon and learn that they replaced the striker plates on both sides (procedure 1 on the tsb). When I confront the service manager (by that time no service advisor wants to deal with me) about the dealerships lack of knowledge of the specific tsb, he tells me that the tsb does not apply to my VIN, hence they did not have to replace any parts, but that they did because they were nice to me. At that time the manager also acknowledges that my advisor has made blunders during my previous visits. As if this was not enough, I then pursue clarification from Toyota via phone whether the VIN on my car does or does not appear to be affected by the tsb. And they confirm that it is included in this tsb, but not under procedure 1, but under procedure 2. hence, they did not replace the lock assembly (as the tsb recommends).
A D V E R T I S E M E N T S
- Chicago, IL, USA