really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
67,443 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Toyota Sienna body / paint problems

body / paint problem

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2009 Toyota Sienna Owner Comments (Page 1 of 2)

problem #38

Dec 262016


  • 103,000 miles


Both sliding door cables have broken under normal use and were previously replaced by Toyota. The genuine Toyota replacement cable on the driver side has broken a second time, including damaging the motor assembly. The door does not open or close properly and temporarily trapped my daughter inside who did not know how to open the door besides using the door open buttons and handle. One daughter was standing outside the vehicle when the cable snapped and it nearly cut her neck (it came about 2 inches from her neck when it snapped out of the track). This is a known issue at Toyota where the plastic coating breaks allowing the cable to rust. Having inoperative or improperly operating doors creates a significant safety risk, including vehicle entrapment and inability to enter/egress from the non-traffic side of the roadway.

- Wakefield, MA, USA

problem #37

Feb 162016


  • miles
The rubber from back door melted since I live in tropical island and there is a lot of heat. The plastic base for the antena broke, I gues the heat cracked the plastic base, and the cell charger doesn't work, though I have hardly used it. I seems like it gets out of position easily. Overall, the plastic features are giving me a hard time. I love my Sienna and it's in very good condition, but these problems don't have to do with use.

- Ponce, PR, USA

problem #36

Oct 232016


  • 90,000 miles
The right hand sliding door cable snapped while child was opening door in parked car. Luckily no injuries. However, the company has extended warranty for model year 2004-2007, not later model years. Corrective action should be covered for all model years.

- Morton Grove, IL, USA

problem #35

Oct 152016


  • 88,000 miles


This is the second time in less than a year that the sliding door cable has rusted and snapped making my door unusable. My 4 year old autistic son was standing outside the door and the cable went snapping and flying before eventually jamming up the motor. It was terrifying. I had the same incident happen with the drivers side door this year. This car has 88K and has had both replaced for rusting through and snapping. What if this cable whipped and hit my child? we were lucky this time. When will someone take this issue seriously.

- Rocky Hill, CT, USA

problem #34

Oct 112016


  • 115,500 miles
The cable for the passenger power sliding door broke and now the door is inoperable. Toyota has a warranty enhancement program in place for this exact problem, however it only covers through the 2007 model year. Very frustrating that nothing changed with the part on the 2009 model year and it is not covered.

- West Bend, WI, USA

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problem #33

Mar 012016


  • miles
The sliding side doors' (both) cables snapped within 3 weeks of each other. Earlier, and while still under warranty, the locking mechanisms failed to work and would allow the door to open on its own while I was driving. This was very dangerous. Both doors were fixed by the Toyota dealer at no cost to me. When my Sienna had 118000 miles the passenger side sliding door made a grinding type noise and then I heard a snap. The door's cable snapped. I immediately took it to Toyota dealer and they said that earlier year models were covered and repaired by Toyota at no cost to the owner. They would fix mine for about $1,300 dollars. I did not have the money and the dealer made my door a "manual" door. Three weeks later the same exact sequence of events occured to the driver's side sliding door. Now both of my electric sliding doors are "manually" operated. It would cost me $2,600 dollars to repair both doors. If earlier year Toyota Sienna doors are covered by an extended warranty at no cost to the consumer, why is my Sienna 2009 not covered by this extended warranty"?" it is ovious that it is a manufacturer's defect and as such this defect should be repaired by the Toyota dealer at no cost to consumer.

- Chicago, IL, USA

problem #32

Aug 282016


  • miles


Driver side passenger automatic door cable snapped. Door will automatically shut but will not open. 2100 to fix. Our model year is not included for the same issue for the csp.

- Greenwood, IN, USA

problem #31

Jul 202016


  • 95,000 miles
Passenger slide door cable snapped when closing the door. It snapped near the end of the grove where the door slides on to. The other end of the cable which pulls the door to the close position is not going in so the sliding door had to be forced to be closed. Eventually, this cable was winded back into the door. However, with the other end snapped, this end would not be released from the motor after a few times of opening and closing the door manually. This had caused the door to be fully shut and closed. A few more pulls on the door handle from the outside eventually made a few big bangs. These bangs were a result of the motor pulling the remaining attached cable end to snap as well. Now both end of the cables are inside the door/motor. Toyota has a warranty enhancement in regards to this door issue. However, it only covers year 2007 to 2007. Mine is a 2009. I see plenty of people posting online about their 2008 and 2009 Sienna's having this same sliding door cable issue of it being snapped. I can't see why Toyota is not covering these two years. My Sienna was stationary when this happened.

- Staten Island, NY, USA

problem #30

Apr 012016


  • miles
Rubber coating on handle on tailgate door lift melted. Leaves fingers with black gunk on them that is very difficult to wash off whenever opening this hatch.

- Sugar Land, TX, USA

problem #29

May 012016


  • 78,000 miles
Passenger sliding door is locked shut and will not open either with electronic door opener or by hand. Completely locked and safety hazard. Door appears to lock and unlock but cannot open door at all. Driver side back sliding door cable snapped one month ago with wire dangling outside car. That had to be stripped out to get door to open close by hand.

- Verona, NJ, USA

problem #28

Apr 022016


  • 85,000 miles


2009 Toyota Sienna was parked and upon opening sliding rear automatic door, the rear automatic door cable snapped and the door automatically closed and can no longer be opened posing a safety hazard. Toyota has a warranty enhancement replacing the cable assembly for rear doors for 2004-2007 model years, but not for 2009. The thin cable is frayed and rusted indicating a design defect because the cable could have been sheathed better or stainless steel cable could have been used.

- Vienna, VA, USA

problem #27

Jan 012009


  • 10,000 miles
The contact owns a 2009 Toyota Sienna. The contact stated that the dashboard material was defective. The dashboard exhibited fractures at the driver and passenger side air bag areas. The sunlight caused the dashboard to become sticky and caused a reflection on the windshield that obstructed the driver's view. The dashboard was not replaced. The manufacturer was not notified. The approximate failure mileage was 10,000.

- San Lorenzo, PR, USA

problem #26

May 282012


  • 60,000 miles
Both automatic rear sliding doors stick and have to be used manually. I've already had one door fixed a few years ago.

- Horseheads, NY, USA

problem #25

Feb 012015


  • 159,000 miles
The power cables snapped and one sliding door will not open at all, not even manually. The other opens approximately twelve inches manually then shuts on its own and cannot be help open. Someone can get trapped in the door as it shuts and it does not automatically re-open or "bounce" open. Any back seat passengers must climb through the front doors to get in or out. I have filed a previous complaint but one of the doors would open manually and that is no longer the case.

- Manhattan, IL, USA

problem #24

Dec 312015


  • 110,000 miles
Right side power sliding door cable assy broke during normal operation. A warranty extension was issued by Toyota for the cable to be replaced in 2004-2007 Siennas.2004-20010 model years for latches but the cable problem still exists in my 2009 Sienna. I've seen a lot of similar complaints and the cost is close to $ $2000 to fix.please check into this for the good of the people thanks

- Pine Valley, NY, USA

problem #23

Jan 292016


  • 65,000 miles
Sliding door cable motor assembly broke on both doors. First was during extended warranty period at 40K miles and 2nd door after extended warranty expired at 65K miles. There was a recall on the 2004-2007 for faulty cable assembly but not on the 2009. I feel there should be one for the 2009 as well. This is a 1,400 expense X 2! this happened with normal usage, opening/closing these doors once or twice a day on average. If it were heavier usage they would be snapping more frequently. An average family using this car for 100K miles would have to replace these more than once! that's nearly $6,000 just for door usage.

- Kinnelon, NJ, USA

problem #22

Mar 042015


  • 112,108 miles
Car was parked on level land both times: Damages door #1: upon entering the left rear slider door the cable snapped causing loud noises and a large cable to appear and whip around which could have hit one of my children. I was ready to repair it and took it to the dealership when they informed me of the outrageous cost to repair. Within a few months... the next do happened... damaged door #2: months after witnessing the first door, my daughter and son and I were getting out of the vehicle when suddenly the care shook and sounded like glass was breaking aand before we knew it the cable was whipping around like a wild snake. It was crazy! I made an appointment with the dealership at this point because the doors do not open all the way. I was informed there was no recall and their were no other complaints logged. I see now I was misinformed. Needless to say the work was not completed because of the price to complete the work being too expensive. I am now left with a van/vehicle which will not be worth anything if I wanted to sell it or trade it in for another model. Also, I tried calling the manufacturer myself and they communicated to me they had done one recall on another vehicle I owned and will not help me on another one. This seems to be poor business practice.

- Newton, NH, USA

problem #21

Dec 272015


  • 75,000 miles
The power door cable has rusted clear through and snapped whipping around like a live wire. This was just after I put my 2 year old in his car seat. The car was parked..now the door will not open all the way and there is a cable loose on the driver's side. There is a bulletin campaign for the cable on Toyota Sienna cable for replacement up to 2007. But 2008-2010 is not covered. This is crazy that Toyota will not cover it. Https://www.facebook.com/Toyota-Sienna-faulty-power-sliding-doors-233250320033754/ there are more people this is happening to, I cannot open my door all the way to get my 2 year old out in an emergency. Unacceptable by Toyota. 1300$ for the part and 5+ hours of labor...for a faulty cable. Dangerous! now I fear the other side will snap too 2009 should be covered under the bulletin attached below https://www.dropbox.com/S/uutapynppj55gcr/T-cp-zts.pdf?dl=0

- Rocky Hill, CT, USA

problem #20

Nov 052015


  • 80,000 miles
My passenger side sliding door make a "crack" sound and now I can not open it. I took it to the dealer and showed them the csp no pol12-02 by Toyota and they said that my VIN number wasn't on it even thought it looks to be a latch problem. I asked them to make it so that I can open and close it manually and they said they couldn't do it unless I pay them to open up the door. This is a safety issue where I have two kids in the back seat. Theses doors if the automatic mechanics are broken, they need to make it so that it can be opened manually without the costumer having to pay for it. This is ridiculous how Toyota can't just make a door to open and close. Now I have to drive my kids with one door that sometime comes open while driving.

- Laurel, MD, USA

problem #19

May 102015


  • 80 miles
I have the 2009 Sienna, and both sliding door have broken due to the power sliding door assembly snapping, and this same problem is covered on 2004-2007 models even though its the exact same car!

- Spring Valley, NY, USA

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