This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cable snapping on automatic sliding door in the van. The cables that operate the automatic function of the sliding doors snapped on both doors within 9 months of each other as the door was being closed. This caused the door to be stuck shut (because of the way the cable coiled when it snapped). Once we got home we were able to get the door open but now it the closes very hard or is very hard to open when on inclines.
Power cable assembly for power sliding door behind the driver snapped while opening the door using the key fob. Door is still operable in manual mode. However, Toyota issued a customer support program (zts) for power sliding door cable assembly for model years 2004-2007. The unfortunate thing is that the same part on my 2009 Toyota Sienna is the same part that is covered for the 2004-2007 model years. There have been no changes to the part or part number for the 2008, 2009 or 2010 models but yet they are not covered. These years should be covered as there is zero difference between them and the 2004-2007 models. My part number is 69641-08030 and was covered if I had a 2004-2007 Sienna, but not for anything newer. Ridiculous. Attaching the customer support program (zts) for your review. Thankfully we were not moving or that the cable snapped and hit someone standing next to the vehicle.
Passenger side power door cable system broke. This is a known issue for Toyota but for some reason they are not covering the repair for 2009 model years. Please see attachment which documents this would be covered for other years....even though no change in design occurred.
Both sliding door cables have broken under normal use and were previously replaced by Toyota. The genuine Toyota replacement cable on the driver side has broken a second time, including damaging the motor assembly. The door does not open or close properly and temporarily trapped my daughter inside who did not know how to open the door besides using the door open buttons and handle. One daughter was standing outside the vehicle when the cable snapped and it nearly cut her neck (it came about 2 inches from her neck when it snapped out of the track). This is a known issue at Toyota where the plastic coating breaks allowing the cable to rust. Having inoperative or improperly operating doors creates a significant safety risk, including vehicle entrapment and inability to enter/egress from the non-traffic side of the roadway.
- Wakefield, MA, USA
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The rubber from back door melted since I live in tropical island and there is a lot of heat. The plastic base for the antena broke, I gues the heat cracked the plastic base, and the cell charger doesn't work, though I have hardly used it. I seems like it gets out of position easily. Overall, the plastic features are giving me a hard time. I love my Sienna and it's in very good condition, but these problems don't have to do with use.
The right hand sliding door cable snapped while child was opening door in parked car. Luckily no injuries. However, the company has extended warranty for model year 2004-2007, not later model years. Corrective action should be covered for all model years.
This is the second time in less than a year that the sliding door cable has rusted and snapped making my door unusable. My 4 year old autistic son was standing outside the door and the cable went snapping and flying before eventually jamming up the motor. It was terrifying. I had the same incident happen with the drivers side door this year. This car has 88K and has had both replaced for rusting through and snapping. What if this cable whipped and hit my child? we were lucky this time. When will someone take this issue seriously.
The cable for the passenger power sliding door broke and now the door is inoperable. Toyota has a warranty enhancement program in place for this exact problem, however it only covers through the 2007 model year. Very frustrating that nothing changed with the part on the 2009 model year and it is not covered.
The sliding side doors' (both) cables snapped within 3 weeks of each other. Earlier, and while still under warranty, the locking mechanisms failed to work and would allow the door to open on its own while I was driving. This was very dangerous. Both doors were fixed by the Toyota dealer at no cost to me. When my Sienna had 118000 miles the passenger side sliding door made a grinding type noise and then I heard a snap. The door's cable snapped. I immediately took it to Toyota dealer and they said that earlier year models were covered and repaired by Toyota at no cost to the owner. They would fix mine for about $1,300 dollars. I did not have the money and the dealer made my door a "manual" door. Three weeks later the same exact sequence of events occured to the driver's side sliding door. Now both of my electric sliding doors are "manually" operated. It would cost me $2,600 dollars to repair both doors. If earlier year Toyota Sienna doors are covered by an extended warranty at no cost to the consumer, why is my Sienna 2009 not covered by this extended warranty"?" it is ovious that it is a manufacturer's defect and as such this defect should be repaired by the Toyota dealer at no cost to consumer.
Driver side passenger automatic door cable snapped. Door will automatically shut but will not open. 2100 to fix. Our model year is not included for the same issue for the csp.
Passenger slide door cable snapped when closing the door. It snapped near the end of the grove where the door slides on to. The other end of the cable which pulls the door to the close position is not going in so the sliding door had to be forced to be closed. Eventually, this cable was winded back into the door. However, with the other end snapped, this end would not be released from the motor after a few times of opening and closing the door manually. This had caused the door to be fully shut and closed. A few more pulls on the door handle from the outside eventually made a few big bangs. These bangs were a result of the motor pulling the remaining attached cable end to snap as well. Now both end of the cables are inside the door/motor. Toyota has a warranty enhancement in regards to this door issue. However, it only covers year 2007 to 2007. Mine is a 2009. I see plenty of people posting online about their 2008 and 2009 Sienna's having this same sliding door cable issue of it being snapped. I can't see why Toyota is not covering these two years. My Sienna was stationary when this happened.
Rubber coating on handle on tailgate door lift melted. Leaves fingers with black gunk on them that is very difficult to wash off whenever opening this hatch.
Passenger sliding door is locked shut and will not open either with electronic door opener or by hand. Completely locked and safety hazard. Door appears to lock and unlock but cannot open door at all. Driver side back sliding door cable snapped one month ago with wire dangling outside car. That had to be stripped out to get door to open close by hand.
2009 Toyota Sienna was parked and upon opening sliding rear automatic door, the rear automatic door cable snapped and the door automatically closed and can no longer be opened posing a safety hazard. Toyota has a warranty enhancement replacing the cable assembly for rear doors for 2004-2007 model years, but not for 2009. The thin cable is frayed and rusted indicating a design defect because the cable could have been sheathed better or stainless steel cable could have been used.
The contact owns a 2009 Toyota Sienna. The contact stated that the dashboard material was defective. The dashboard exhibited fractures at the driver and passenger side air bag areas. The sunlight caused the dashboard to become sticky and caused a reflection on the windshield that obstructed the driver's view. The dashboard was not replaced. The manufacturer was not notified. The approximate failure mileage was 10,000.
The power cables snapped and one sliding door will not open at all, not even manually. The other opens approximately twelve inches manually then shuts on its own and cannot be help open. Someone can get trapped in the door as it shuts and it does not automatically re-open or "bounce" open. Any back seat passengers must climb through the front doors to get in or out. I have filed a previous complaint but one of the doors would open manually and that is no longer the case.
Right side power sliding door cable assy broke during normal operation. A warranty extension was issued by Toyota for the cable to be replaced in 2004-2007 Siennas.2004-20010 model years for latches but the cable problem still exists in my 2009 Sienna. I've seen a lot of similar complaints and the cost is close to $ $2000 to fix.please check into this for the good of the people thanks
Sliding door cable motor assembly broke on both doors. First was during extended warranty period at 40K miles and 2nd door after extended warranty expired at 65K miles. There was a recall on the 2004-2007 for faulty cable assembly but not on the 2009. I feel there should be one for the 2009 as well. This is a 1,400 expense X 2! this happened with normal usage, opening/closing these doors once or twice a day on average. If it were heavier usage they would be snapping more frequently. An average family using this car for 100K miles would have to replace these more than once! that's nearly $6,000 just for door usage.
A D V E R T I S E M E N T S
- Franklin, MA, USA