This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Sienna. The contact stated while parked on a slight hill, her granddaughter opened the power sliding door to enter the vehicle however, the door did not latch or lock in place, causing the door to close independently while her granddaughter was entering the vehicle. The vehicle was not taken to the dealer but was previously repaired under a Toyota Customer Support Program where two hinges for the power sliding door were replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
The contact owns a 2011 Toyota Sienna. The contact stated that the door for the fuel tank was fractured and the rear driver side sliding door failed to open. The dealer stated that the fuel door and hinge needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 122,000.
- Browns Summit, NC, USA
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- York, PA, USA