This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We bought our first minivan - a Toyota Sienna xle 2011- barely two weeks ago from Toyota laurel, md. The second day, the steering started to creak when making turns. Now, the trunk door has stopped working and the local New Jersey dealership dch Toyota is telling us it has been "bent". they are refusing to fix it or replace the vehicle and are telling us our insurance company needs to pay to fix it. The door is not damaged or dented/dinged in any way. It's perfectly fine, except it doesn't close anymore with the remote closing/opening buttons. We believe something is wrong with the electronics, or that the door was not correctly put in when the car was being manufactured. We have a child and would like to know what else is going to break down in this new car through no fault of our own.
- Belle Mead, NJ, USA
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- Belle Mead, NJ, USA