This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Toyota Sienna. While the vehicle was parked, the driver side middle sliding door independently opened without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that he needed to wait for the second notice for when the part became available. The approximate failure mileage was 48,000. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and gave the contact case number: 1702280759. The contact was informed by the representative that parts would be available in approximately 3 to 5 months. The contact had not experienced a failure VIN tool confirms parts not available. Updated 07/25/17
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and provided the contact with case number: 1703170483. The contact had not experienced a failure. The VIN was not available. Updated 06/23/17 updated 09/1/2017
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the remedy for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but was unable to provide an estimated time frame for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Studio City, CA, USA
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Toyota Sienna owners received a safety recall notice in November 2016 from Toyota warning of issues with the vehicle's doors, and how they can slide open uninitiated while driving, thus increasing the risk of injury to a vehicle occupant. Today is April 21, 2017, and there has been no update to this issue, and no fix to the problem. The overwhelming majority of Sienna owners drive their children in the back seats where these sliding doors can open on their own while driving. When are they going to fix it? alternatively, they need to give us our money back on our vehicles so we can get one without this concern.
The contact owns a 2012 Toyota Sienna. The contact received NHTSA campaign number: 16V858000 (structure) however, the parts to do the repair were unavailable. In addition, the contact stated occasionally the door would not latch. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and stated that they did not have a time of when the parts would be made available. Tool confirms parts not available. Updated 07/13/17 updated 10/13/2017
Our 2012 seinna has both sliding doors closed only by rachet ties due to the issues with the doors opening. This has been happening for so long that we are no longer able to keep the doors latched or locked. The door ajar light and warning bells frequently sound as we round corners or if there is a strong wind. Our car alarm also is sensitive to wind and sounds frequently due to doors unable to latch and lock. We fear this poses a great safety issue for our children and grandchildren. Certainly the ties are not safety features keeping doors closed during an accident. Anyone entering the van must do so via the front passenger/driver doors or the rear hatch door. Now, the sunroof is sticking open. All problems began with the power doors. We have had it in for repair before the recall, as we have had issues with our doors since shortly after purchase. Many more times than they were seen for repair. This needs addressed immediately so we can safely drive our $30,000 vehicle that we purchased and paid for. This happens at all times. The date given "when did this happen" is the date we could no longer close the second door. We took the vehicle to two mechanics who did not know how to replace the motors. We then took the vehicle to Toyota in crittenden ky. They gave us a costly quote to replace the motors. Due to our vacation, they got both doors to latch...we did not make it 5 miles to our home before both doors were opening on the road. Shortly after, the doors were recalled and we have yet to receive repairs for our vehicle. This is very unsafe.
Takata recall 'received notice for NHTSA campaigns: 17V006 (air bags) & 16V858 (structure) for our family vehicle. We have 4 small kids that require car seats so it is not feasible for the front passenger seat to not be used. Per notice, I called Toyota and visited a local dealership in February 2017 to discuss the issue and request a rental or discount on a replacement vehicle. Was informed rentals were limited to $35/day which would only provide a mid-size car (would not fit my family) and no replacement vehicle option was available. Then in March 2017, the sliding door opened while driving. Thankfully we had just left the house and no one was injured, but we are fearful for our lives and the safety of our children as we do not know when this may happen again. With the amount of time the airbag recall has existed and being told by the dealership not to expect a fix until 2018 at the earliest, the manufacturer has exceeded a reasonable amount of time for the recall repairs and is unwilling to provide any form of alternate transportation that will provide for the safety of my family.
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 17V006000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Toyota Sienna. The contact stated that while parking or driving at various speeds, the power sliding door would open without warning. The vehicle was taken to an independent mechanic and a dealer where no diagnoses was performed due to a recall. The contact mentioned that the failure has occurred on several occasions. The contact received notification of NHTSA campaign number: 16V858000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2012 Toyota Sienna. The contact received a recall notification for NHTSA campaign number: 16V858000 (structure) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however the parts for the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available updated 05/19/17
The contact owns a 2012 Toyota Sienna. While the vehicle was parked, the contact attempted to close the rear passenger side sliding door, but it would not close. The contact called the dealer and the vehicle was driven to the service department since it was after 6:00 pm. The contact was provided with a loaner vehicle while her vehicle was being diagnosed. The contact received an interim recall notice from the manufacturer for NHTSA campaign number: 16V858000 (structure), but the remedy was not available. In June of 2016, the rear driver side door did not close. The vehicle was repaired by the dealer at the owner's expense. The manufacturer was notified of the failures. The approximate failure mileage was 63,354.
Takata recall: NHTSA recall number: 17V006 recall date: January 9, 2017 Toyota has had adequate time to fix this problem. As of 15 March, Toyota still has status recall incomplete. Remedy not yet available. Sliding door: NHTSA recall number: 16V858 recall date: November 22, 2017 Toyota has had adequate time to fix this problem. As of 15 March, Toyota still has status recall incomplete. Remedy not yet available.
Takata recall - we have children riding in our vehicle and need the recalls to be fixed promptly. We had not heard anything from Toyota as to when the recalls will be fixed. With the airbag issue, no one can sit in the front passenger seat, which makes it very inconvenient for our big family. Sliding door recall - the sliding door issue also is a major danger because our kids sit in the back. We are fearful the door could open unexpectedly. The delay in fixing these recalls is causing a lot of anxiety, stress, and danger. We tried to call Toyota but were transferred to different departments for over 20 minutes before getting cut off completely. We want answers and we want them now.Toyota needs to fix the problem immediately. We are fearful for our lives in our Sienna.
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Toyota Sienna. The contact stated that the power sliding door did not properly function. The door opened more than twice without warning. There was an abnormal noise progressing and the contact had to manually maneuver the door due to the failure. An independent mechanic was unable to provide a repair remedy and recommended that the vehicle be taken to the dealer. The dealer was notified of the failure and provided extensive diagnostic testing. The contact also informed the dealer that a recall notice was received for NHTSA campaign number: 16V858000 (structure), but the dealer had not provided a proper remedy. The parts were not available. The contact was uncertain if the vehicle would be repaired. The vehicle was at the dealer. The approximate failure mileage was 73,000. VIN tool confirms parts not available.
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Irving, TX, USA