This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2018 Toyota Sienna. The contact stated while driving at 74 mph, a deer ran across the freeway, and as a result, the contact crashed into the deer. The air bags failed to deploy. A police report was filed. The contact sustained a sore shoulder but did not require medical treatment. The was not drivable and was towed back to their home address. The vehicle was not diagnosed or repaired. A dealer was contacted and informed the contact that they would run tests on the air bag once the vehicle was fixed. The manufacturer had not been informed of the failure. The failure mileage was 60,000. The VIN was unavailable.
Takata recall (?) we purchased this van on 4/18/2019, previously the van was a rental. The next evening, going to dinner on a Friday night about 9 P.M. I was on a 2 lane road in a rural area, traveling at 60 mph and a dog walked in front of me. I had no time to react. The front end of the van was laying in the road, not drivable. Again, a front end collision and no air bag deployment! 2nd Toyota Sienna, first a 2017 and now a 2018, both rental sales, both had front end collisions and both had no air bag deployment. At 60 mph there's no reasonable excuse for no air bag deployment.
- Polk City, FL, USA
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- Columbia , MD, USA