This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While slowing down from highway speed 55mph to about 30 mph preparing to turn right, I heard a huge explosion (sunroof). Thinking it was overhead, I slowly pulled back the sunscreen which blocks out the sun from the roof, realized it was full of broken glass and immediately closed it. This was a terrifying event and could of easily caused serious injury or worse. My dog was riding in a secured dog crate in the rear of the van. The van was taken to the dealership for investigation and repair. ( McDonald Toyota, Greeley, Co 80634) although the dealership is still investigating and agreed to follow up with Toyota, they are currently denying warranty. ( this report was written by [XXX], for wife [XXX] who was driving solo during this incident ) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2021 Toyota Sienna. The contact stated while driving 55 MPH, the sunroof exploded outward from the vehicle while closed. The contact stated that upon inspecting the sunroof he noticed that 80% of the glass was missing from the vehicle. The manufacturer was notified, and a claim was opened. The local dealer was notified of the failure and informed the contact that the manufacturer stated that the failure was caused by a road hazard such as a hit by a rock. The contact stated that there was no prior damage to the sunroof. The failure mileage was approximately 12,000. The VIN was not available.
- Dixon, CA, USA
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- Greeley, CO, USA