This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to let you know of a safety issue concerning by Toyota vehicle. I came home from work on June 28, 2016 and parked my car in the garage. As I was leaving I noticed the smell of gasoline. I checked under my car and saw a significant leak of gasoline from my gas tank. I immediately called the towing company and had my car towed to the Toyota dealer. After an assessment, the Toyota's service advisor told me that my gas tank was pierced. I was surprised because I did not hit anything on the road. When I picked up my car, their invoice read "replaced tank - damaged - leaking at seam." I am writing to ask if this has happened to other Toyota cars" I feel that it is a dangerous situation to drive a car that has a gas tank that can split at the seams" I currently drive 50 miles to and from work. I am concerned about the safety of my vehicle and wanted to voice my concern to you regarding this issue with manufacturing.
On Friday, April 17, 2015, a clear, sun shiny day, I experienced a sudden, violent deceleration with loud noises while driving at about 40 mph on smooth pavement about three miles from my home. The slip indicator icon light was flashing on my dashboard indicating the vsc/trac had been engaged, cutting down the throttle and engaging the ABS, intermittently, as I limped home. On Monday, April 21, 2015, I had the car towed to Toyota of northwest Arkansas. The diagnosis was open circuit failure of the stop lamp switch. I find this disconcerting as the switch was replaced under recall three years ago. This incident was far more than just a nuisance and an inconvenience. This was a safety issue! if the failure had occurred at 70mph on an interstate, I might not be alive to talk about it. I contacted the Toyota customer experience center at (800)331-4331 [incident 150507-000193] to see if the switch design had been improved or a programming change had been made to change the failure mode, but got no indication anything had been changed. I was told that my case had been filed at their national headquarters under file #1505080785. Apparently my problem was not an isolated incident, because when I expressed surprise that a stop lamp switch failure could be so catastrophic, the service writer at Toyota of northwest Arkansas said that this happens often, that "this was not our first rodeo". I believe Toyota needs to make some changes to avoid people being injured by stop lamp switch failures on the Toyota Venza.
A D V E R T I S E M E N T S
- Shelby Township, MI, USA