This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Venza. The contact stated her daughter was driving at 25 mph in the rain and fog when she lost control on a curve colliding into a guard rail. The contact stated that the air bags failed to deploy as the front and side of the vehicle was damaged. The contact's daughter sought medical attention and was diagnosed with a concussion. A police report was filed. The vehicle was towed to an independent mechanic where the vehicle was deemed a total loss. The dealer nor manufacturer was not notified of the failure. The failure mileage was 140,000.
There has been a recall on model year 2012 and 2013 Toyota Venza. NHTSA campaign id number: 13V442000. I believe 2011 should be in this recall as well. Our vehicle is not draining condensation properly. There is a bad odor coming out of your air conditioner and I believe the smell is from the buildup of moisture in and around the air conditioner. As this is also mentioned in NHTSA recall number above.
- Lawrenceville, GA, USA
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- Pawtucket, RI, USA