This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought a VW Passat used from private dealer~I owned the car for exactly 1 year, turbo failed ~ check engine light has been on since owning vehicle. Car has been diagnosed with oil sludge issues from previous owners. Just paid for turbo and two oil lines to be replaced. VW of America stated they would take responsibility ~ never heard from them, I keep calling ~ check engine light has been on since day one ~ no one wants to help me on this quest to seek action. I owe $11,000 more on the vehicle car was smoking severely ~thought it was an undercarriage~but it is near the turbo line so it could be mistaken.
1. brought 2000 Passat glx to dealer twice to fix 'smoke coming from engine compartment and accompanying burning smell.' Dealer charged $430 to replace "in/out transmission cooler lines" the first time in the shop, and "tightened the cams" the second time. 2. less than 3 weeks after the second service 'tightening the cams', car caught fire while traveling northbound on I-95 at mile marker 8 in NY. After being notified of smoke coming from the car by another motorist, we pulled over. Shortly thereafter, the entire car was engulfed in flames. 3. nothing was done to correct the failure as the car was totaled. Investigation may or may not be conducted by insurance company to find the cause of the fire.
Molding on the car is defective!!! the dealer nor the warranty wants to help me out. I will not pay for the defective of the molding and I was hoping that there is someone out there that has the same problem as me!!!! am I now not suppose to open the car door to prevent the molding being ripped off as the door opens!!!!!!!!!!!!!!"??????????????????"
- Mineola, NY, USA
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- Scituate, RI, USA