Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
30,242 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country accessories - exterior problems

accessories - exterior problem

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2002 Chrysler Town & Country Owner Comments

problem #12

Aug 102009

Town & Country

  • 85,600 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Chrysler Town and country. The contact stated that intermittently the rear driver side door opens. As a consequence her child could exit the vehicle while in motion. The vehicle was taken to the dealer, but the technicians were unable to identify the cause of the failure. She is in the process of contacting the manufacturer. The failure and current mileages were 85600.

- Duluth, MN, USA

problem #11

Apr 072006

Town & Country 6-cyl

  • Automatic transmission
  • miles
I have taken my tc limited in for repair for the left side sliding door for the 5th time, and each time I take it in for repair the same thing is wrong with it motor replacement!!! this is an issue that really needs to be taken care of. If anyone has any information on what I can do since this is the 5th time with the same problem please let me know.

- Indio, CA, USA

problem #10

Dec 012005

Town & Country 6-cyl

  • Automatic transmission
  • 56,000 miles
Rh side door intermittently fails to open. It was repaired under warranty at 30861 miles. Now failing again. Dealer says over $400 to repair. I believe this is a safety issue since the door becomes nearly impossible to open and does not close properly after it fails to open electrically. I believe that Chrysler needs to repair it properly, or have a safety recall on this defective mechanism.

- Vista, CA, USA

problem #9

Nov 242005

Town & Country 6-cyl

  • Automatic transmission
  • 133,708 miles

A D V E R T I S E M E N T S

The contact stated the sliding passenger door of van closed on the contact's leg. He opened the door remotely, and while it was opening, his shoulder bumped the door, causing the door to reverse. The cause of this incident was unknown because no contact has been made with the dealer or manufacturer. As a result of this incident he sustained minor injuries.

- Spencerville, OH, USA

problem #8

May 012002

Town & Country 6-cyl

  • Automatic transmission
  • 15,000 miles
Prior to 15K miles, rear hatch on van will not open. Bounced back and forth between several dealers and never repaired. # years and 60K miles later, Chrysler says the warranty is expired and that they are not liable. All complaints and reair attempts are documented.

- Cloverdale, CA, USA

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problem #7

Dec 242004

Town & Country 6-cyl

  • Automatic transmission
  • miles
2002 town and county lxi sometimes liftgate will not open with power button, remote control, nor manually. A dinging/bell noise occurs when it fails. Sometimes power sliding door will not close with power button nor remote control. Door begins process to close and before it latches, it kicks back open. I purchased this vehicle in 2004 from my parents who purchased it new from the dealer. They had the same problems from time of purchase, but the dealer could never get it to duplicate the problem. It seems to be reoccurring and happening more often.incident date and failures only reflect my experiences, not my parents.incident date is only for the first, because there have been many. I would like to take my vehicle in and have this failure/problem resolved, but wanted to find out about other complaints, since there has not been a recall. I did read about another investigation concerning a similar problem with the liftgate.

- Martinez, GA, USA

problem #6

Jun 192005

Town & Country

  • Automatic transmission
  • 36,000 miles

A D V E R T I S E M E N T S

Caller's son was getting out of van and without warning the automatic door closed on his head. Caller said it took a lot of force to get the door to open. The more she pushed the harder it was to open door. She believed her son was unable to set off sensor to stop door. Her son was almost 4 years old, and was a bit shook up.ui

- Livonia, MI, USA

problem #5

Dec 172003

Town & Country 6-cyl

  • Automatic transmission
  • 25,500 miles
The power sliding doors operate erratically. Sometimes they act like something is in the way and the door reverses direction. This occurred recently and my daughter's foot was smashed by the door. It did not require a doctor's visit but her foot was bruised. We took the vehicle to the delaership and they said that there were no error codes. They said they contacted Chrysler hq and they said if there are no codes then there is nothing they can do. There are other times when the sliding doors are closing and the ignition key is turned (to start the engine) the doors reverse direction. There have been other times where the door started to open but then stopped and had to be closed manually. This happened four times in a row but when taken into the delaership they said there was no code so they couldn't do anything. The last time the car was in the shop the service technician said the Chrysler tech support told them to reset all the modules even though there was no code indicating a problem. We know this is a problem since these symptoms just starting happening in the past few months. The dealership keeps telling us that they know something is wrong but without a code there is nothing they can do.

- Des Moines, IA, USA

problem #4

Jun 232003

Town & Country 4WD 6-cyl

  • Automatic transmission
  • 0 miles
I own a 2002 Chrysler Town & Country limited, I feel that the door lock symbol on the driver and passenger doors is a security and safety issue, when you lock the doors the button is pushed down, to unlock the doors you push up. The door lock symbol on the 2002 Chrysler Town & Country limited is above the button: It reads: Lock, a person who could be in a personal, security, and safety situation, wanting to lock the door, and was in a panicky situation and wanted to lock the doors would push the button up because the lock symbol is on the top, but instead they are unlocking the doors. I also own a 2002 Dodge class B van/camper, and the door lock symbol is below the button, so you know when you look at the door lock symbol, and you push the button down towards lock, the doors are locked. Did contact daimler Chrysler in June 2003, and on June 20, 2003, received a reply from an individual called glenn who stated that my thoughts would be passed along to their vehicle safety department, he also forwarded a reference # 11372235, to date I have not heard from daimler Chrysler I believe that an individual being in a situation requiring them to quickly locking the doors, and being in a Chrysler Town & Country quickly looking at the door lock could possibly push the button up thinking the doors are going to lock as the symbol for lock is on the top, but the doors are going to be unlocked. I feel that DaimlerChrysler should take action and change the symbol for the door lock, would appreciate your investigating this.

- New Bedford, MA, USA

problem #3

Jul 292003

Town & Country 6-cyl

  • Automatic transmission
  • miles
I own a 2002 Chrysler Town & Country limited, I feel that the door lock symbol on the driver and passenger doors is a security and safety issue, when you lock the doors the button is pushed down, to unlock the doors you push the button up. The door lock symbol is above the button: It reads: Lock, a person could be in a personal, security, and safety situation, wanting to lock the doors, and was in a panicky situation, and wanted to lock the doors would push the button up because the lock symbol is on the top of the button, but instead they would be unlocking the doors. I have contacted Chrysler daimler on June 20, 03, they gave me a refrence number: 11372235, never heard from them again, contacted them again, and still have not heard from them. I feel that they should change the lock symbol above the button, and place it below the button. I also own a 2002 Dodge, class B van/camper and the lock symbol is in the proper position, below the lock & unlock door button. I have recently retired from the new bedford, MA police department, served 38 1/2 years, and I feel that a woman entering her vehicle in a shopping center, and was approached by an individual who was going to car jack her vehicle, this woman being in a panick situation thinking she is locking her vehicle because she sees the lock symbol above the door lock/unlock button pushes the button up would be instead unlocking her doors.

- New Bedford, MA, USA

problem #2

Feb 122003

Town & Country

  • Automatic transmission
  • 9,600 miles
Aprox. 4 miles into my commute the automatic sliding door on passenger side of the vehicle opened and closed by itself while driving at a rate of 35mph. No warning alarms had gone off to indicate the door was not properly closed.

- Marshfield, MA, USA

problem #1

Jun 212002

Town & Country

  • 1,500 miles
Airbag light keeps coming on while driving. Dealer keeps telling me it is fixed. Passenger slider keeps sticking when cold, it does not open by remote. Child seat belt has had to be replaced, and still does not latch well.

- Rohnert Park, CA, USA

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