Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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1.7

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
99,329 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country accessories - exterior problems

accessories - exterior problem

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2002 Chrysler Town & Country Owner Comments

problem #7

Feb 012012

Town & Country

  • 62,000 miles

A D V E R T I S E M E N T S

The manual door lock on the sliding door will not unlock. Both automatically or manually. It does this intermittently. My van is a wheelchair van and the sliding door is my only means of exit. I had a wheelchair van mechanic take the whole locking mechanism apart and he discovered there was a flaw in the design of the door actuator. He made a modification and it worked. This is a big problem in all year models of the Chrysler Town & Country vans. In an emergency situation, there is no way of opening the door. The manual lock sticks in the locked position and will not release, even under force. Chrysler is well aware of this problem. Chrysler could at least address the problem and make a retrofit part for these doors.

- Pipe Creek, TX, USA

problem #6

Jan 152013

Town & Country

  • 160,000 miles
The contact owns a 2002 Chrysler Town and country. The contact stated that the passenger's side sliding door would not unlock manually or automatically. The vehicle was not inspected by a dealer or an independent mechanic. The manufacturer was not contacted. The failure mileage was approximately 160,000. The current mileage was approximately 160,200.

- Columbus, OH, USA

problem #5

Apr 132010

Town & Country

  • 95,000 miles
The contact owns a 2002 Chrysler Town and country. The right rear passenger side door was locked tight and could not be opened manually or with the electronic key. Neither the dealer nor the manufacturer was notified. The door lock failed in March 2010. The VIN was unavailable. The failure mileage was 95,000 and the current mileage was 107,000.

- Silver Spring, MD, USA

problem #4

Jul 102010

Town & Country

  • 80,000 miles

A D V E R T I S E M E N T S

Sliding door locks fail to operate remotely.

- San Diego, CA, USA

problem #3

Jun 032010

Town & Country

  • 110,300 miles
While removing a bike rack from the trunk of my 2002 Town & Country mini van, my hand slipped shutting and trapping the fingers on my right hand in the door jam. Since my fingers were in the way, the trunk wouldn't shut securely and therefore, the trunk release would not work. When I tried to open the trunk with my left hand, it just dinged at me three times and stayed tight on my hand. My fingers quickly began loosing feeling. Seeing as I had no adults available to assist, I started trying to pull my hand out as my daughter called 911. The ring on my right hand was keeping the trunk opened just barely far enough where I could pull my hand out, but in doing so I managed to scrape a large portion of skin off one of my fingers and my knuckles were bleeding. If it hadn't been for that ring, I am certain I would have needed the paramedic' assistance to break open the door. This would have left me trapped for at least 5 more minutes. As it is, my index finger has been numb for three days. By the grace of god, I only suffered this temporary numbness and minor scratches. I am deeply concerned for my children's safety as it would have crushed their little hands. You would think a 2002 model would have the safety feature that would detect an obstruction and not close or at least be able to reopen immediately. Very concerning.

- Papillion, NE, USA

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problem #2

Jan 012010

Town & Country

  • 83,000 miles
I have a 2002 Chrysler Town and country van and come to find that the passenger sliding door is unable to open at all. I tried to disconnect the battery and open it, nothing works, it is locked so tight the door will not unlock.

- Leavenworth, KS, USA

problem #1

Mar 052009

Town & Country

  • 105,000 miles
2002 Chrysler Town & Country lxi. Turn signal indicator lights inside vehicle are malfunctioning, we are unaware if they malfunction outside, other lights are shorted out inside in the "dash" area. These are all indicators of an electrical short somewhere in the vehicle. Also the power rear door on the driver's side does not open using the keypad when it is cool or raining. We were told by dealership at the time of purchase that it didn't operate at all and needed a new motor, that's why we were "getting a good price". the rear power doors will both also almost close all the way, and then open for not reason, I.e. nothing in the way at all. The rear power doors will also not close if you are on a very slight slant. The liftgate gives a hard time latching when using keypad. The vehicle was purchased in October 2008 preowned from a dealership. These issues cause a major safety threat. Others with the same make, model and year are having similar problems. I feel that this vehicle has many problems and should be recalled at least for the faulty wiring and electrical system.

- Easton, PA, USA

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