Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

4.1

definitely annoying
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
28,206 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country steering problems

steering problem

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2002 Chrysler Town & Country Owner Comments

problem #14

Jan 022012

Town & Country 6-cyl

  • 63,893 miles

A D V E R T I S E M E N T S

January 2nd 2012 replaced hose fluid and clamps by an ase certified mechanic. Van was leaking power steering fluid on the engine and smoking. Mileage 63,893 February 21st 2012 had to add more power steering fluid April 20th 2012 van hose busted again leaving fluid all under the vehicle. We replaced the power steering pump, hose and fluid by an ase certified mechanic. Mileage 66,091 today the van is doing the same thing with a whining of the power steering and sometimes stiffens up when driving and you can smell the fluid burning on the engine. Seems to be worse during colder weather. There is also a popping noise in the frontend when your turning. According to Chrysler my vehicle VIN number is not part of the national recall #04V386000. This vehicle is an ada compliant vehicle and is used to Transport our son who is permanantly in a wheel chair. I believe this van is a danger to our family and should be put on the registry of recalled vehicles for repair.

- Tunnel Hill, GA, USA

problem #13

Mar 192009

Town & Country

  • 93,000 miles
The contact owns a 2002 Chrysler Town and country. The contact stated that the steering wheel made noise whenever it was turned. He took the vehicle to the dealer and they stated that the power steering hose was too short and needed to be replaced. The manufacturer stated that the vehicle was not included in NHTSA campaign id number 04V386000. The current mileage was approximately 94,000 and failure mileage was approximately 93,000.

- Lenoir, NC, USA

problem #12

Feb 292008

Town & Country 6-cyl

  • Automatic transmission
  • 50,000 miles
The contact owns a 2002 Chrysler Town and country. While driving 35 mph, the power steering failed without warning. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a mechanic and they stated that the power steering hose failed due to pressure from the steering rack. The purchase date was unknown. The current and failure mileages were 50,000.

- Montvale, NJ, USA

problem #11

Jan 152008

Town & Country 6-cyl

  • Automatic transmission
  • 75,000 miles

A D V E R T I S E M E N T S

Power steering whining due to improper hose design. Hoses have been replaced by dealer with temporary results. Pump ok. There should be alot more complaints on this issue, the dealer seemed well aware of it.

- Troy, MI, USA

problem #10

Dec 102007

Town & Country 6-cyl

  • Automatic transmission
  • miles
There was a recall for Chrysler power steering hoses and mine was fixed two years ago & they refuse to fix it again saying wear & tear. Also, they put out a notice (but not to owners) that the oil plate on these vehicles are leaking & there is no recall for that problem which I've already consulted 50 people with the same van and same problem.

- Goldsboro, NC, USA

problem #9

Feb 032006

Town & Country 6-cyl

  • Automatic transmission
  • 54,500 miles
: the contact stated while driving at 10 mph and turning the steering wheel had excessive play and shuttering. There is a NHTSA recall, #04V386000 concerning the power assist; hoses, piping and connections however the recall did not correct the problem. The vehicle is having the same problem again. The dealer has been notified. The dealer also replaced the power steering pump, the cooler, and the rack unit. The vehicle has not been repaired.

- Osawatomie, KS, USA

problem #8

Jul 282005

Town & Country 6-cyl

  • Automatic transmission
  • 50,000 miles

A D V E R T I S E M E N T S

2002 Chrysler Town & Country ex (mileage 50,000) caught fire. Drove car from the university of Michigan to my office on platt road, ann arbor. As I turned into the parking lot, power steering failed, was not able to move it. Noticed dense white smoke comming into the car from the dashboard and through the door pillars. Got out of the car, and after about 5 minutes, opened the hood of the car and carefully opened it. Noticed a fire at the back of the engine compartment. My associate rushed into the office building and extinguished the fire using a fire extingusher. After the fire was extinguished called aaa to tow the car to the dealership. Dealership the following day did inform me that the steering wheel hose containing the steering fluid has failed, the steering fluid had leaked onto the exhaust manifold and caught fire.

- Ann Arbor, MI, USA

problem #7

Nov 012004

Town & Country

  • miles
Received recall for upper power steering return hose. Dealership still have not gotten this matter taken care of yet. Recall #04V386000.

- Morris, OK, USA

problem #6

Sep 102003

Town & Country 6-cyl

  • Automatic transmission
  • miles
2002 Chrysler Town & Country mini-van: Over a 2 year period, power steering fluid was leaking three times. One separate time the power steering totally went out while driving. The last time I was told that a hose was too small and that there had been a recall notice. However, I never received one and there is none listed for this problem on your web site.

- Milwaukee, WI, USA

problem #5

Oct 302003

Town & Country 6-cyl

  • Automatic transmission
  • miles
Went it rains or it is very damp our power steer willl not work. If we turn off the car and start it again it is okay. I have had the tension and pulley replaced and when the colller hose broke and I lost power steering.

- Allentown, PA, USA

problem #4

Jul 242003

Town & Country

  • miles

A D V E R T I S E M E N T S

While drving steering high pressure hose malfunctioned. Dealer notified.

- Satellite Beach, FL, USA

problem #3

Jul 162003

Town & Country

  • miles
The consumer showed up for an appointment for a safety campaign to replace the power steering cooler hoses, and the dealer did not have the parts. Consumer was very concerned about the safety of the vehicle. Koons of tysons corner (703) 448-7221.

- Centreville, VA, USA

problem #2

Jun 242003

Town & Country 6-cyl

  • Automatic transmission
  • 8,495 miles
Believe related to PE 03-012; power steering hoses failed while van driving.dealer replaced hoses and said part of recall on hoses. Vehicle sat in hot plus 90 degree sun all day.

- Clinton Township, MI, USA

problem #1

May 112003

Town & Country

  • miles
Twice the power steering system failed with complete fluid leakage from vehicle and power steering inoperable. Both times dealer repaired power steering cooler line hoses and clamps.

- Carpentersville, IL, USA

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