Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

3.8

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country suspension problems

suspension problem

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2002 Chrysler Town & Country Owner Comments

problem #5

Oct 102009

Town & Country 6-cyl

  • 74,000 miles

A D V E R T I S E M E N T S

2002 Chrysler Town & Country lxi front tires worn, rattling when moving over and uneven suface, checked ball joints badly worn less than 80,000 mi. Lower ball joint failure.

- Cornelia, GA, USA

problem #4

Nov 012006

Town & Country 6-cyl

  • Automatic transmission
  • 89,000 miles
A knocking sound has appeared again in the front suspension. About 18 months ago, a similar symptom appeared. After repeated repairs (tie-rod ends, for example), the dealer finally discovered that the front left cv 1/2 axle was defective. Replacement cured the problem. Apparently the same problem now happening again. A knocking sound is apparent during low speed travel on a street with slight variations. This seems to be slow enough to hear it. There is also a knock when deliberately swinging the steering wheel from side to side. I will continue to pursue remedying this repeated problem with my 2002 Town and country minivan.

- Menlo Park, CA, USA

problem #3

Dec 022004

Town & Country 6-cyl

  • Automatic transmission
  • miles
While driving 40 mph vehicle jerked and vibrated uncontrollably. Consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. However, mechanic could not duplicate the problem.

- Sacramento, CA, USA

problem #2

May 102004

Town & Country 6-cyl

  • Automatic transmission
  • miles
We purchased a 2002 Chrysler Town & Country with 22000 miles on it in November 2003. Since then we have had it in the service department 6 times for multiple problems. We first reported a vibration in the front end and a clicking/knocking noise when turning the steering to the right. The dealer service dept. Replaced the sway bar links and bushings and could not "duplicate" the vibration problem. We took it back again 3 more time for the vibration problem until they finally replacced all 4 tires. It stiil has a vibration to this day. In between all of these visits we had it in for a fuel smell thet filled the entire house when parked in the garage. The replaced the fuel rail and O-rings. Still have a gas smell when the tank is full. Also had is back in for a steering problem after they did recall work on the power steering lines that did not get done while on the lot. When we took it back in the power steering rack siezed up in the parking lot at the dealer. They replaced the rack and pinion steering box. Now we just had to take it back again for a clicking noise in the front. They replaced the sway bar links and bushings again. They van currently has 26000 miles on it. After we purchased the van I did some research and found out that it was a rental vehicle before it was actioned to the dealer that we went to. The dealer did not divulge this information to us before signing the deal. They had the van for a total of 3 weeks for the first 2 months that we had it. Things were going well until it all started over again with the sway bar.

- North Kingstown, RI, USA

problem #1

Nov 122002

Town & Country

  • miles
The vehicle, above, bounced around on the road and was noisy. Since we are both retired and drive about 2000 miles per month we felt unsafe since about 75% of our miles are at highway speeds on the interstate roads. We feared a lack of control with a possiblity of a crash. The dealer reaired but Chrysler would not stand behind the cost of $726 to repair. We experienced this reaction on the 2001 Chrysler after two years because we drive more than double the average driver. It would seem to us that there are some potential accidents waiting to happen when the average driver reaches their fourth year or 52000 miles. Feel there should be a recall on the failure of front end struts and sway bars for a two year old vehicle with 53000 miles.

- Rochester, MI, USA

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