This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased our Town & Country new in 2012. We've put just over 51,000 miles on it. It's been a great vehicle. We've been to Florida and back twice (21 hr drive), and all over the eastern half of the country. It was a great vehicle thus far so I expected it to last until well over 51,000 miles. All of a sudden a few months ago, while driving, the van would just shut off. Loss of power steering, radio off, nothing. You have to attempt to pull over to the side of the road with no power steering, put the vehicle in park, and turn it back on. It does this randomly. It's done it while I've been on a highway driving 65 mph and it's done it in town driving 25-30 mph. We never know when it will happen. It's extremely dangerous, could potentially kill my family, and it's amazing how many of the same story I've read about this vehicle. We've taken it to be diagnosed and looked at multiple times and no one can find anything wrong with it. It's paid off so it's going bye bye. Won't ever buy a Chrysler again.
Rear ac evaporator ended up having a leak, needed to be replaced like many other Chrysler town & countrys and Dodge Caravan of these years. Apparently, it's pretty common for these to have damage through normal use of the vehicle, considering the rear evaporator is directly behind the rear passenger wheel well. There isn't any form of protection for this part of the system, making it fragile, and normal driving will kick up enough rocks, debris, and dirt to cause damage. Had mine fixed in August 2017 on a 2013 Town & Country, doesn't seem to be a recall. Not the cheapest repair in the world, at roughly $1,000, all due to poor design considerations.
When I press the start power button, the car will start and then cut off immediately. This happens repeatedly and then sometimes not at all. Sometimes, I turn off all of the electronics in my vehicle and then try to start it to see if this helps. Seems to have no rhyme or reason why it just won't start. I have searched the internet and found many other people reporting this same problem with their vehicles from Chrysler all the way back to 2011.
We bought this car with about 60,000 miles on it in 2016 and suddenly the blind spot monitoring system stopped working. It's sold as a safety feature but there is a flaw in the design that allows rain, snow, mud etc to get into the sensor and create malfunction. This feature alerts the driver when there is a vehicle in the blind spot, and the driver relys on this feature quite a bit because there are huge blind spots in due to the design of the car. When the sensor goes out, it costs $2000 to fix and there is a chime and flashing lights every minute which is a huge distraction to the driver and it's very frustrating! as an owner of this vehicle, I've learned to rely on the blind spot monitoring system to assist my driving and keep me safe. This is a very common problem and has the potential to cause very serious injuries.
- Colbert, WA, USA
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Blind spot monitoring system inoperable. After approx 45,000 miles the blind spot indicator no longer works. Dealer claims it is a common occurrence with the rear sensor behind the bumper and since it is not considered a "safety issue" because it can be turned off it will cost over $1000 to fix. Who can honestly say that a blind spot monitor and cross path detection is not a safety feature that I paid a lot of extra money to have in the first place. It is wrong to not have a recall and/or have this covered under warranty.
The tipm is junk. I have taken 3 places to be checked and the fix is $1000 for a vehicle that has 37,400 miles on it. It started after the original 36,000 miles of course. It will randomly not start in the mornings or after it sits for 8 hours. It's awful. It's become a vehicle that you can't trust.
Driving down a highway our van's snap ring broke and destroyed the transmission and disabled van on a busy highway. Transmission went out without warning. Could have been hit by another car.
My 2013 Chrysler Town & Country has an exhaust leak. The exhaust fumes come into the cabin area of the vehicle when driving. Linwood motors in paducah, ky 42001 phone # 800-326-7604 have worked on the vehicle several times. The mechanics at linwood motors claim to have replaced the exhaust system twice, but it still leaks. On July 14, 2014 found exhaust leaking into A/C vents & blowing into cab. Tech replaced entire exhaust system. Test drove with carbon dioxide monitor from walmart, which will only detect at 30 ppm's or higher. If the monitor had indicated that there was carbon monoxide in the cab; a person could only be exposed to his level for one hour before needing to be removed to fresh air! when the vehicle was returned to us, it still was leaking exhaust fumes into the cab. We made an appointment to put the vehicle back into the shop at linwood motors on September 8, 2014 at 2 pm. When my wife and I arrived at linwood motors rick kupper and kevin jones refused to put the 2013 Chrysler T&C into the maintenance shop because they had expended all the resources the company would allow. After the 2013 Chrysler T&C has set in my yard for 16 months Chrysler has finally agreed to settle and buyback the vehicle. My new concern is that Chrysler will put the vehicle back on the market and sale it without fixing the 2013 Chrysler T&C. my wife had a stroke on June 20, 2014 and our doctors advised us to quit driving the 2013 Chrysler T&C; because my wife's doctor believes the exhaust leak contributed to her stroke. I had to purchase another vehicle to drive and lost interest on my money that I had to use from savings. Chrysler has made a belier out of me!!! I will never own another Chrysler vehicle again as long I live. Thanks Chrysler corporation for your torture. End of report.
Steering wheel controls including the horn and possibly the steering wheel air bag are intermittent. >>so far on three separate occasions while stopped & driving all electrical parts of the steering wheel have just quit for a day or two and then for no reason begin working again. Unfortunately every time it goes dead and we arrange to take it in for service it starts working and the dealer says they can't do anything unless it is completely broken and not intermittent. Since Chrysler minivans have been recalled in the past for this "clock spring" problem, Chrysler should authorize replacement of this known safety defect (no horn or airbag intermittently with out warning) without being required to do so by the government. I guess I could authorize the dealer to replace the known intermittent clock spring at my own expense and then hope that sooner or latter the recall is expanded to include the 2013 model year. Or I can hope it quits long enough to be taken to the dealer with dead electrical parts on the steering wheel before my 36 month/36,000 mile warranty runs out this June. I attempted to turn the wheel while stopped and while driving to both get it working again when not working and also to get it go go dead again at the dealer when it was working but the intermittent problem does no seem to have any pattern of be effected by steering wheel movement. The third time it quite was Saturday night 9 Jan 2016 and began working on Monday 11 Jan 2016 on the way to the dealer.
When I was driving in reverse after making a U turn the brake lock up on me causing the car to roll. It was so dangerous I had absolutely no control of the car. There are worse cases, when im driving up a hill imagine that...... I just rolled down the hiil, I thought it was over.
When returning to my parked van. The van would not start then notice that the van was reading that the shift gearing the reverse position, but the shift gear was in the park posit. The shift gear would not move out of the park position. Had to have the van towed. Was informed by the dealer is that the shift cable assembly needs to be replace. This vehicle is only 2 yr old, and has only 80000 on it miles. Was parked on a city street.
We received notice that the rear quarter vent window switch could overheat if exposed to liquid moisture. It could cause a burning odor, smoke, or a driver's door fire without warning. We were notified in January, 2015, and Chrysler has still not supplied the needed parts to the dealership.
Failed to stay shut off after being parked in the garage, evidently ran out of gas. I opened the garage door the next morning to over 120 degrees, the van steering wheel was to hot to touch, I pushed the start button and the screen said "system is hot". I know I had shut the van off because the radio stops playing when you open the door after turning it off. Now the van won't run. I had it towed to a dealership for repair. It could have burned my home down! after checking complaints online could this be an issue with tipm" is there a recall for this yet"
Vehicle was parked in driveway, was in "park" gear and had been running for approximately 20 minutes. Vehicle was turned off and keys were removed from ignition when vehicle suddenly started to roll backwards. Reportedly, vehicle was restarted and braking was attempted but vehicle would not stop. Vehicle rolled into tree/fence and damaged passenger door, that had been left open in the haste of the incident, and the rear bumper. Damage estimates at 4K.
A D V E R T I S E M E N T S
- Wabash, IN, USA