This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I filed with the manufacturer...and once again the run round. Sent me to you... so below is my complaint. Hello " my name is [xxx]. I purchased this 2014 Chrysler Town and country believing it would be a safe vehicle for my family so the event today was the van just decided to shut off as I am driving 50mph down the road! I couldn't turn, I couldn't put it in neutral nor could I brake! I have a 5yr and a 3yr in my car!!! really?! all these sensors and [xxx] in this car makes it fatal! there was a semi behind me that proceeded to flip me off and blow the horn at me instead of seeing if we were ok. We could have been killed! I have an appointment tomorrow to bring the car in however this is a serious situation. No warning! no nothing! no check engine light. Let me just tell you a little more about this pos? I bought it with 30K miles on it. I only had it for about 6 months and had to have the entire transmission rebuilt which still to this day shifts hard and feels like its going to literally fall out of the car. After that is was a tire sensor, then both seats in the second row wont work and they want $1200 to fix a cable! I folded them into the floor maybe 4 times as we use them when going on vacation! the sliding doors act up like they are having a seizure! the pieces all around the car are broken. The running boards the piece in the back where the trunk is and the pieces on the front where it says Chrysler. The air conditioner went out! which took 3 times for the repair man to figure it out because there was no code for the problem! then when they had to tear the whole dash apart to fix the problem now the clock doesn"T work and the speedometer ticks like the is a bomb in my dash! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The airbag light on the instrument panel will randomly illuminate and ding as if the airbag has failed. This happens at random and under no specific circumstances while driving on the road. This concerns me for the fact I fear the air bags will not deploy if an accident occurs.
The van was purchased in 2017. The jerking/shuttering of the vehicle when driving or hauling on gas was the first sign of dysfunction of the vehicle. The second sign of failure in the manufacturing of this make and model of Chrysler was the head restraint of the drivers seat and then weeks latter the passenger seat popped up, when the vehicle was parked and not in motion and deployed out of place without impact of any accident or etc. And last but not least, but extremely important the oil leaks that this vehicle to this day have started since September of 2019. We have gone more than 3 times to different oil changes and companys and they keep insisting it's a Chrysler recall on this make and model. When we noticed this huge oil spill, is when it's parked and we are ready to go to our next destination and a pool of oil shows out! we are afraid to travel far and/or have complications latter. We can't even enjoy this vehicle and go see my brothers who are off in college because this is the only transportation vehicle that all 3 of us in this household can fit comfortable and bring goods to them when in need. We did not purchase this vehicle to have a mediocre product and result. We are very disappointed with the vehicle and wish and pray to finally have a solution and good result this time around with filing this complaint through NHTSA. If this problem is not fixed soon, we will not be able to go to dallas and spend christmas with my younger brothers at the end of the month. Please, please, I beg of you act and give customer service that we need!
My engine has sprung a major oil leak underneath the intake manifold. I've seen hundreds of complaints about the same issue. It appears that Chrysler put a plastic coolant to oil oil cooler under the manifold that is failing. In my opinion the is a major safety issue! this is a fire hazard, could cause loss of control of the vehicle, could cause sudden breakdowns. As wide spread of a problem this is I dont understand why theres not a recall on it. All you have to do is search town country oil cooler and you'll see. We were on the highway when we noticed the oil burning smell. Lifted the hood and the oil was already over 2 quarts low.
The airbag light on our Town and country comes on from time from to time, but seems to go off after driving the van for a while. Every time we have taken it into the dealership, the light will be on but by the time we get to the dealership 30 miles away the light is off. With the light off the dealership cannot diagnose that problem. I am concerned that this is a safety issue in the case the air bags are ever deployed. This has been going on for the last couple of years.
For about a year the car has been giving me problems while its being driven. When I come to a stop it shakes and has cut off on me. It would restart with no problem. Then it stopped giving me problems for a little while. Then last Thursday, I got off at an exit from the highway and when I braked behind a car at the light, it stopped a little rough. I took my foot off the brake to move up a bit and the car started going backwards real slow while it was still in drive. I had to put the car in park and turn it off for a few seconds and restart and it took me to my destination. I'm terrified to drive it with my grandchildren but need my vehicle. It amazes me about the complaints with this same problem and Chrysler is not acknowledging the problem. I pray that something tragic doesn't happen. I have had this car checked repeatedly and they can find nothing and the check engine light doesn't come on.
Passenger side sliding door door will open and close normally but when it gets hot outside the door will not latch when it closes. Door sounds like it is constantly trying to latch shut. It will continue to do this while driving and randomly start and stop again.
1. van is randomly not starting 3-5 times per week. Replaced battery issue of not starting still remained. Using a jump starter battery pack to start vehicle--starts right up after few minutes of it being connected. Took it to owego, NY royal Chrysler was given no diagnosis. 4 days later, took to local mechanic told my tipm was bad and needed to be replaced. My husband bought a used tipm off ebay and replaced it on 8/7/19 so far no more issues with it not starting. 2. digital message randomly appears 1-2 times per month since May 22 manually operate liftgate. Took to Chrysler owego royal told my latch system is rusted out. My husband climbed into the trunk once I got home with this report---sees no signs of rust. Disconnected switch then reconnected it--solved problem for 2 1/2 months. Message just came on again on 8/21 my husband did same thing disconnect then reconnect working fine now. Royal Chrysler wanted $1600 to repair actuator. 3. service blind spot system now appears on digital message as of May 22 same day liftgate message came on. This message has not gone off since. Took to Chrysler wanted $546 to repair choose not to repair too expensive. Husband looking to buy parts to repair himself on ebay. Contacted Chrysler go no where told parts not under recall or warranty.
2 years ago on our way to fl our fly wheel cracked and had to be replaced down in fl. Now a few weeks ago the fly wheel is making the same noise it did 2 years ago. We shouldnt have to replace it every couple years. So I have no vehicle to drive and we have to rely on usin my husbands truck and im 6 months pregnant. I really need to have my van working!
The airbag light on the instrument panel will randomly illuminate and ding as if the airbag has failed. This happens at random and under no specific circumstances while driving on the road. This concerns me for the fact I fear the air bags will not deploy if an accident occurs.
Car stalls for no apparent reason. 1 or 2 times a week. Typically when going slow speeds or coming to a stop. No engine light comes on. Only the traction light which is not applicable. As it is dry and sunny. Some electrical works off and an. Front led panel slightly fades in an out. Fan motor (like A/C fan) goes high and low speeds. Mainly the engine just shuts off without warning, so it is unsafe to drive. I used regular key instead of key fob and push bottom and still does it. Took it in to dealership and they wanted to charge me $850 for a new alternator but they said "try that first", so they were not sure. Took it in somewhere else and they said they couldn't find a problem. Needed a light to come on first. Meanwhile I'm driving a car that is unsafe to drive Chrysler.
In October the flex plate cracked, repaired. It cracked again in December, repaired. Then cracked again in February, repaired and told the transmission was bad causing flex plate to crack. Cracked again this month they are now are stating it is the engine. This is a dangerous vehicle for a family. I have been without it over 35 days in 8 months. Chrysler does not want to address the issues. It had less than 100, 000 miles on it.
I was driving about 45 mph on a main roadway in Ohio while on vacation. Suddenly, the vehicle went completely dead and stalled. All displays went black. I had no steering and limited braking ability. I was able to leave the roadway safely. Then, I put the vehicle in park. I was able to restart the vehicle, and drive back to our vacation home without issue.
My 2014 T&C has a problem with the TPMS. It shows that I have low pressure all the time. There was a recall for this (P63 NHTSA 14V-632) but the dealer says my VIN is not covered. I have the exact problem and model year so come on.
The airbag light comes on and off. No rhyme or reason. Multiple owners having the same issue. Also airbags didn't deployed on any accident, we have had two where we were struck from behind and airbag didn't deploy. Chrysler is forcing owners to fix this issue instead of doing a recall or investigation. I don't feel safe in vehicle knowing the airbag is malfunctioning.
Driving at 30 mph or slower, the engine shuts off and the computer resets it'self. The gas mileage goes from 21 to 22 mpg back to factory 18 mpg and you have no power steering and no power brakes. It could cause me to wreck for the last time I was in down town lisbon, Ohio making a left turn when it just shut off and lost power. You put it in neutral and it will start right up but it's hard to do while turning and no power steering or brakes.
A D V E R T I S E M E N T S
- Baltimore, MD, USA