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9.1

really awful
Typical Repair Cost:
$1,422.00
Average Mileage:
99,336 miles
Total Complaints:
48 complaints

Most Common Solutions:

  1. not sure (19 reports)
  2. replace power steering column (15 reports)
  3. shut down engine and restart (13 reports)
  4. replace torque sensor (1 reports)
2008 Ford Escape steering problems

steering problem

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2008 Ford Escape Owner Comments (Page 1 of 3)

problem #48

Aug 012013

Escape LX V6

  • Automatic transmission
  • 98,000 miles

A D V E R T I S E M E N T S

I have a 2008 Ford Escape. I too have lost steering . I to took my SUV in for recall work. I too was told that the software update would fix the steering problem. I too believed them. One month out of getting the software update I have lost steering again. I called The national highway traffic safety admin., I called the federal trade commission, I called the Ohio Attorney General , I called Ford customer service dept. I called the general manager of the dealership and owner of the dealership. No one was able to help. I was told , now get this one, I was told that Ford did their part in repairing my steering by doing the software update that they don't have to do anything further. Even though the recall letter states they will update software , replace torque sensor or steering column. Now my last call I made today was to a lawyer. I feel that the recall letter that I received on July 2014 was a receipt from ford to repair the faulty steering that they put into this 2008 Escape. I feel we Escape owners need to have a class action lawsuit against Ford Motor company. I know I for one will not let this company walk all over me. They have put out a dangerous product and then they do a recall and in the recall state they will : Ford Motor Company has authorized your dealer to update the appropriate modules to prevent loss of steering assist while driving due to a torque sensor fault. In addition, the update provides increased driver awareness by sounding a chime and displaying the wrench light or warning in the message center when a fault is detected. Alternatively, the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge(parts and labor). This is what my recall letter states. The only thing my dealership did was do the software update. The dealer ship said I had to get approval from Ford to have anything else done. Or I could have the work done and I pay out of pocket for the work. When is it my responsibility to get approval for recall work to be done. Does not a recall mean that there is a defective part and that whether the car has the problem or not they are to replace the part? This people is not warranty work this is a recall for the fact that the escape loses steering without any notice at all. If you are interested in doing more than sitting on your butt and taking what this company thinks they can pull we as consumers can retaliate with a class action lawsuit to force them to honor the recall they themselves voluntarily put out. My e-mail address is lilith969@neo.rr.com if you are interested in joining me and taking on this dishonorable company.

- , Wadsworth, Ohio, USA

problem #47

Oct 052014

Escape Limited 3.2L

  • Automatic transmission
  • 59,050 miles

I started having problems with the power steering about 50,000 miles. The power steering would go out for a couple of seconds and then "snap" back and work. I called the dealer 4 times about this problem and they said there were no recalls and you could tell they wanted no part of it. But, said I could bring in for a diagnostic and they could recommend repairs. After a year of problems, Ford finally "re-called" for this problem. I took my vehicle to another Ford dealership for the recall "fix". They said it was just a software update. Well, about a month or so later, I started having the same problem, except would make a loud screech noise before it happened. I called the dealership and they said they would need Ford Corporation to approve any repairs, so I called Ford Corporation and was talked to like a "dog" by a very condescending customer service person. She was down right rude. Well, now I just went for a short ride to the grocery store and my power steering has gone out completely - "Power Steering Assist Failure". Can anybody help me out there? I don't know what to do at this time and this is my only means of transportation. It's pretty bad when you take care of your vehicle and still have these problems.

- , Virginia Beach, VA, USA

problem #46

Oct 302014

Escape XLS 3.2L V6

  • Automatic transmission
  • 77,000 miles

IN THE MIDDLE OF THE HIGHWAY MY POWER STEERING WENT OUT WITH MY 4 YEAR OLD IN THE CAR. CAME CLOSE TO CRASHING INTO THE SIDE OF THE HIGHWAY. I WAS JUST INFORMED TODAY THAT THERE WAS A RECALL ON THIS, AND NEVER RECEIVED ANY INFORMATION. I HAVE BEEN THE ORIGINAL OWNER SINCE DAY ONE (BUYING THE CAR BRAND NEW OFF THE LOT WITH 15 MILES ON THE ODOMETER)!

- , Arkansas City, Kansas, USA

problem #45

Sep 082014

Escape Limited V6

  • Automatic transmission
  • 99,812 miles

A D V E R T I S E M E N T S

I WAS DRIVING MY CAR AND A LIGHT CAME ON THE DASHBOARD. IT STATED POWER STEERING ASSIST DEFAULT. I DID NOT KNOW WHAT THAT MEANT BECAUSE I STILL HAD THE POWER STEERING AT THAT TIME. I CONTINUED TO DRIVE AND RETURNED HOME. MY STEERING WENT OUT BEFORE I GOT HOMW. I HAD TO REALLY STRUGGLE TO TURN ONTO MY STREET AND INTO MY DRIVEWAY. I CONTACTED LIBERTY FORD (IT WAS LOCATED AROUND THE CORNER FROM ME) AND MADE AN APPOINTMENT TO HAVE MY CAR SERVICED. I ALSO CHECKED THE INTERNET ABOUT MY PROBLEM AND I FOUND THAT THERE WAS A RECALL ON THE TORQUE SENSOR IN MAY OF 2014. LIBERTY FORD INFORMED ME THAT THERE WAS NOT A RECALL NOW ON THIS AND THAT I WOULD HAVE TO PAY FOR THE REPAIR SERVICE. WHY DID I NOT RECEIVE NOTICE ABOUT THE RECALL EARLIER THIS YEAR AND WHY IS IT NO LONGER IN EFFECT?

- , Bedford, Ohio, USA

problem #44

Jun 212013

Escape 3.0L,L V6

  • Automatic transmission
  • 52,817 miles

Lost power assist while driving to work. Scared the bejesus out of me as it came out of the blue. By the time I stopped the car had traveled across the left lane into oncoming traffic and it forced the oncoming cars to stop.

Luckily this was on a two lane street and the speed limit was 50 klms. My dad had mentioned to me about a lot of complaints regarding this problem so I turned the ignition off and on and the power assist worked again so I drove to work.

I had extended warranty on the vehicle and it was about to expire within the next two weeks so I wanted to get it checked out. The dealer refused to to do it unless I agreed to pay for it and I refused. Then I called the Ford customer complaints department who basically said take it to the dealer and they'll check the steering out. I didn't do it so I decided to keep driving it and hope that there would be a recall and limited my driving with that vehicle. I checked out the cost of the steering column about $1450.00 Canadian and found out there were 13 changeups for that model since 2008. My escape only had 85,000 kilometers on it.(June 2013) In the last two months I have lost the power assist three times and have received a 14S05 they call a notice from Ford Canada that a defect that relates to motor safety exists in your vehicle. So on thursday my dad took the vehicle to the ford dealership to have the safety issue repaired. The dealer said there was no codes and had updated the PSCM and Chime Module behind the dash cluster. My dad was furious and the service manager and him left each other in exchanging pleasantries and at the end my dad asked him for a kiss. My dad didn't believe that the few commands uploaded to the PSCM would eliminate this problem as he thinks these losses of signals should have registered a code. He knows it could have been other causes too such as heat, amperage draw on the steering motor,a worn wire rubbing, bad connector connection, bad gears in the rack and pinion, lose wiring and other things. but the dealership refused to deal with him but asked my daughter to make another appointment and I suggested she doesnt. The next day my dad called the Ford customer relationship line in Oakville Ontario (for Recalls and Safety) ( 1 800 563-3673) The rep said to take it to another dealer and the Ford Rep. opened a case file for me and suggests my dad to confirm the outcome with him. I suggested to the rep if they cant satisfy me that I will purchase a steering column and take Ford to court in small claims and his reply was you shouldnt have to go that far. Well my dad is too familiar with the system and hope he keeps his word. So I have an appointment with this other dealer on Friday Sept 19. They have already told my dad if there is no hard codes that they will only update the PSCM and Chime Module. Today my dad called Transport Canada (Road Safety-Defects and Recalls) (1 800 333-0510 Canada) and left a message which they will hopefully get back to my dad on Monday. It was closed for the day 8;00-4;30 pm. Ontario. My dad is adament that if the PSCM doesnt get the signal it cant send a command to the steering motor to do its job and that updating the PSCM wont correct the problem. Anyone want to comment as maybe my dad is barking up the wrong tree. I love my dad and he`s only been a Certified HD and Auto Mechanic for forty years but he always has a open mind and knows he may be wrong. Please comment

Update from Sep 20, 2014: Took 2008 escape to another dealer and they tried to make a hard code but failed. they reprogrammed the software and warranted for a year so if it loses assist they will look for another code again. Have not had time to confirm this with ford customer relations yet but the 2nd dealership did not charge to reprogram the 2nd time. They may have talked with ford customer relations. I couldn't talk with the ford dealership service manager about this as it was late Friday and he left for holidays and I my schedule won't allow me to talk to ford customer relations or service manager for another three weeks but my daughter will keep driving the vehicle. With the reprogramming of the computer (they extend the time of the signal to the steering motor to allow you time to get to the side of the road safely if the computer senses a problem that senses a CODE.) Also a check engine light (wrench and warning chime) should come on. Also called a soft landing by Transport Canada mechanic. They also claim that if you cycle the ignition over 20 times the hard code and check engine light may disappear. Hence should check for codes if concerned. Here is a eye opener as I (MAY) have understood from Transport Canada regarding Recall and Bulletins. I seem to understand that Transport Canada cannot force any Auto Corporations to pay for any repairs for recalls etc. This only applies to Canada but in the United States the law says they have to repair the vehicles. So the auto corporations only do this for Public Relations and if it involves a large number of vehicles. It seems that Transport Canada uses moral persuasion. WOW. So if this is true it bodes bad for the consumer. In Canada we have paid lobbyists to prevent the regulations from having any teeth. In the U.S. you seem to be luckier even thou your lobbyists try to do the same thing. I will continue to confirm my case file with the ford customer relations to try to bring some other kind of action and will update in time. For legalities this information (May) be true.

Remember that if your battery voltage is too low you will also lose power assist as this system relies on direct battery voltage to your ignition switch.

Will update on the final solution.

- , Victoria, BC, canada

problem #43

Jul 312014

Escape XLT

  • Automatic transmission
  • 40,389 miles

click to see larger images

power steering failure

On July 31, I had a accident with my 2008 Ford Escape. The steering locked up on me. Because I had no collision on it, ICBC doesn't want to deal with it. Unless I have proper documentation of the steering defect, Ford Canada doesn't want to deal with it. Can anybody give me advise where to go????

Help?? 1-604-316-3903

Thanks Peter.

- , Chilliwack, BC, canada

problem #42

Jan 012014

Escape

  • Automatic transmission
  • 105,633 miles

A D V E R T I S E M E N T S

I have my Escape sitting at a dealership, failed power steering, i was in mid repair (put in a new torque sensor, waiting to calibrate it) when the recall was issued so took it in thinking they'd automatically fix it. No. They are saying the issue is because I didn't take it to a Ford dealership for repair, that my mechanic broke my car and they won't repair it. horrible customer service- I am driving a car with no power steering, they issued a recall and are penalizing me for not using a dealership for repair. Unreal.

- , Stratford, Ontario, canada

problem #41

Jul 262014

Escape 2.3L

  • Automatic transmission
  • 55,923 miles

I was making a right turn; all of a sudden, I couldn't turn the steering wheel any more. It was locked. Thank God traffic was light so no one was hurt.

- , Vancouver, BC, canada

problem #40

Feb 082014

Escape 2.3L 4 cyl

  • Automatic transmission
  • 107,000 miles

Ford 2008 Escape has been a pain since i purchased it. Had severe cooling system failure in 2012. Power steering just went out during a major snow storm. Ford needs to take full credit on this failure. Being quoted $1500.00 to fix. Someone is going to die because of this issue.

- , Batavia, OH, USA

problem #39

Feb 012014

Escape Limited 3.0L V6

  • Automatic transmission
  • 200,000 miles

I can't afford the fix for my vehicle. It will cost me between $1500-1700. So I drive my car without power steering waiting for an accident to happen.

- , Oakdale, MN, USA

problem #38

Feb 212014

Escape Limited V6

  • Automatic transmission
  • 63,000 miles

A D V E R T I S E M E N T S

I think this a problem that needs to be looked into by Ford. A recall is definitely in need due the seriousness of this matter.

- , Goldsboro, NC, USA

problem #37

Apr 112014

Escape XLT V6

  • Automatic transmission
  • 85,000 miles

Daughter drives estimated 300 miles back and forth and while at school, power steering goes out while driving, with NO INDICATIONS it's about to happen. So far it kicks back in when she does a re-start, but this makes for a very dangerous situation for her and those in traffic.. 4-11-2014

- , van Buren Twp, MI, USA

problem #36

Mar 262014

Escape XLS

  • Automatic transmission
  • 126,000 miles

Electronic power steering goes out while driving without warning. When stopped at a light, the steering wheel will move back and forth on it's own as if it is possessed. Sometimes it happens when starting the car, and other times it just happens while driving making it very difficult to turn the car. You can either stop or put the car in neutral (while coasting) to turn the engine off to reset the on-board computer for the power steering to come back on.

Very dangerous while driving on the highway when the power steering goes out unknowingly if needing to make a quick lane change.

Should definitely be a Safety Recall Issue!!!! I have heard it is a predominate problem only with the 2008 year model of Escapes.

- , Chesterfield, MI, USA

problem #35

Mar 132014

Escape LX V6

  • Automatic transmission
  • 107,000 miles

steering got stiff all of a sudden

No option for recording or taking picture o the problem. This happened in a d cold morning day on tthe way to my daughter'sschool . It was so hard to steer the wheel I th o ught it was the belt. I turned car off and started back on almost inmediately and didnt solve tthe problem right then. My daughter had a school fiel trip which I volunteered for and didnt know whether to cancel the trip o tak my car to a garage early morning. I decided to drive it BUT the experience of a stiff steering wheel was awful and painful specially when turning leftor right. I had to risk my life goin to this special evsnt for my daughter(since she was in 3rd grade- she is in 5th grade now)

I managed to arrive to the location o the fieldtrip and all day was thinking about what was I going to do if car doesnt wo r k? I couldn't even park straight. I asked on of the parent whom were helping ou too and he helped me to check the c a r. Odd l y enough after being parked for5.5 hrs, the Escape workred fine as nothing didnt happened. It has been a scary experience.

- , Bexley, OH, USA

problem #34

Mar 242014

Escape XLT V6

  • Automatic transmission
  • 146,000 miles

While driving at highway speeds the steering wheel begins to pull and shake to the left and right. The power steering also shuts off completely while driving, and when starting the car. The car is incredibly difficult to steer when this occurs making it almost impossible for my fiance to drive. Shutting off and restarting the car will sometimes unlock the wheel, but it still shakes harshly.

- , Fort Worth, TX, USA

problem #33

Oct 012013

Escape

  • Automatic transmission
  • 70,000 miles

My steering just gives out, i have to shutdown, then restart the car for power steer to resume. this should be a recall. so many others are having same issue. obviously a known issue.

- , Bayonne, NJ, USA

problem #32

Mar 112014

Escape Limited 3.2L V6

  • Automatic transmission
  • 106,200 miles

This condition of the Assisted Electronic Power Steering in the 2008 early Escapes-Limited , XLTs and etc, , has been reported to Ford by many-also to Federal Transport Safety Departments and similar Departments in Canada. Ford has done nothing to correct the problems. We have stopped buying Ford and have purchased A new Equinox LTZ. We told Ford Customer Service of our intent if nothing done -we hope so many other original happy ford owners do the same. This was the first year -2008- of the Power Assisted Electronic Steering and evidently had some troubles until corrected them-and they do not want to now make a Recall on them;We still have the Escapdel-not fair to sell to anyone and endanger that family. We use it sparingly and locally only.

- , MaysLanding, NJ, United States

problem #31

Mar 022014

Escape V6

  • Automatic transmission
  • 93,000 miles

Same complaints as everyone else...locks up and has to be shut off and restarted to work. It is the newest and most reliable vehicle we have and its in the worse shape. Our mechanic had to call a Ford mechanic and explain the problem, he told him he was working on one and the entire steering column needed to be replaced and electrical rewired, costing about $1500. My husband has banned my son and I from driving it. He drives to work and back, about 4 miles each way and it locks up anywhere from 4-6 times on him. Repairs are too costly. FORD NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE GETS HURT!!!

- , Berea, OH, USA

problem #30

Nov 042013

Escape Limited V6

  • Automatic transmission
  • 136,000 miles

Ford needs to have a recall and fix the issue.

I am hearing it will cost me around $1500.00 to fix.

- , Canton, GA, USA

problem #29

Feb 122014

Escape Limited V6

  • Automatic transmission
  • 150,000 miles

As with numerous others here, steering froze without warning when driving. Shutting off and re-starting the car seems to HAVE TEMPORARILY solved the problem. Steering wheel vibrates when sitting at stop signs or lights. FORD NEEDS A RECALL FOR THIS PROBLEM !!!

WILL NOT BUY ANOTHER FORD IF THEY REFUSE TO DO RIGHT BY THEIR CUSTOMERS !!!!!!!!!!!!!

- , Ashby, MA, USA

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