Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
45,028 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Escape accessories - exterior problems

accessories - exterior problem

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2010 Ford Escape Owner Comments

problem #17

Oct 172015


  • 39,000 miles


The contact owns a 2010 Ford Escape. The contact stated that the rear driver and passenger side power windows released independently due to faulty springs. The vehicle was taken to the dealer where both power window regulators were replaced. The manufacturer was notified of the failure. The approximate failure mileage was 39,000.

- Palm Coast, FL, USA

problem #16

Dec 052014


  • 69,297 miles
The contact owns a 2010 Ford Escape. While parking and attempting to close the hatch door, the glass shattered. The vehicle was taken to a dealer, who diagnosed that the wiper motor and the glass needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 69,297.

- Dearborn, MI, USA

problem #15

Dec 292014

Escape 6-cyl

  • 91,000 miles
Shut the rear hatch to our Ford Escape and the window exploded.

- Tucson, AZ, USA

problem #14

Dec 272014


  • 72,000 miles


My car was parked in front of a friends house and we were unloading bags from the trunk. A friend closed the trunk (not just the window, the entire door) when the back windshield exploded shooting shards of glass all over the ground, my car and the people standing nearby. No one was seriously injured thank goodness but we were all shocked. The door was closed in a normal matter but it sounded like a gun had been shot into the window when it happened. We had no idea what had just occurred but after looking into it myself, many other Ford Escape owners seem to have had the same issue with their windows exploding for no apparent reason. This is a huge safety issue as well as an inconvenience. What if someone had been sitting in the back seat or my dog had been in the trunk where she often sits" they would have been severely cut by the flying glass or worse. Ford is a large company and for the most part has a good reputation. Why would they allow an issue that has been going on since 2005 go on like this with no apology or recall" it is sad that large companies take advantage of customers and allow them to pay exorbitant fees for a mistake on their end. Shame on you Ford.

- Centennial, CO, USA

problem #13

Jan 202014

Escape 6-cyl

  • 92,300 miles
Upon closing the rear hatch of the 2010 Ford Escape, the rear lift-gate glass shattered. Glass poured into the vehicle, onto the ground, onto other owners' personal property, and over the person who closed the rear hatch. While no injury was caused as the operator was dressed for cold weather, there seems to be a safety issue both to the end user and others who may be around the place where the incident happened. In addition to the loss of time and hassle of cleaning broken glass from personal property as well as the personal property of others, the missing glass in effect makes the vehicle less safe to operate under normal conditions with no rear protection from the elements. Personal auto insurance has covered the loss. Though until the repairs can be completed there will be an increased risk to operate the vehicle. Furthermore, there does not seem to be a resolution to prevent the incident from recurring.

- Pataskala, OH, USA

problem #12

Dec 302013

Escape 6-cyl

  • 84,550 miles
8 am removing packages from rear of Escape. Upon simply closing the hatch door, the glass shattered to bits. I have opened and closed that hatch door dozens of times. It closes well. No need to slam. Shocks balance well. I checked the web and found many similar occurrences. I immediately recorded (camera) the aftermath with the hopes that Ford may come to the pump. I had the car fixed at the dealer $1200 out of pocket. Ford Canada will not even acknowledge the NHTSA #10039131 tsb 10-22-10 per phone call to Ford help line.

- Windsor Ontario Canada, MI, USA

problem #11

Nov 252013


  • 60,000 miles


The contact owns a 2010 Ford Escape. The contact stated that while traveling various speeds, the rear window suddenly shattered. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 60,000.

- Phoenix, AZ, USA

problem #10

Oct 152012


  • 12,000 miles
Substantial amount of moisture collects on the inside of the windshield after a heavy rain. Both the driver's and the passenger's seat track assemblies started to rust as a result. The car smells like mold. Took the car to a Ford dealership (in nc where I was stationed at the time) in November 2012 and it was discovered that the drain holes in the right ride door (rear) were never punched out. That was corrected; however, the moisture problem continues. At the nc Ford dealership, it was also discovered that the rear hatch window gasket leaks. It was resealed, but not replaced. Took the car to a MA dealership in August 2013 for same leak issue. The gasket needs to be replaced. Why was this not done before in November? a window gasket is supposed to last 5-6 years not less than 3 ! car is still collecting moisture - problem not solved.

- Greenwich, CT, USA

problem #9

Apr 242013

Escape 4WD 6-cyl

  • 5,000 miles
The contact owns a 2010 Ford Escape. The contact stated that the rear window shattered as the contact closed the hatchback without excessive force. The failure recurred on two separate occasions. The contact took the vehicle to an authorized dealer both times and the dealer informed the contact that they did not provide assistance for window repairs. Vehicle was repaired by an independent mechanic both times. The manufacturer was notified of the failure. The approximate failure mileage was 5,000....updated 08/22/13

- Oregon, IL, USA

problem #8

Nov 152012


  • 3,000 miles
The contact owns a 2010 Ford Escape. The contact stated that the rear windshield wiper only exhibited two speeds settings and would not completely clear the window when driving in rainy weather. The vehicle was taken to the dealer for diagnosis. The technician stated that the vehicle was performing as designed and no repairs were performed to the vehicle. The VIN was not available. The approximate failure mileage was 3,000.

- Westminster, MD, USA

problem #7

Apr 012013

Escape 4-cyl

  • 43,800 miles


Liftgate window glass shattered when the hatch was closed with normal force. Stuff loaded in the back was no higher than 12" off the floor and nowhere near window. Vehicle was parked, facing South, and had been there about 90 minutes. Incident occurred about 1:30 P.M. temperature around 35F. Engine had been off since SUV was parked. Defroster was not on. Person closing hatch was hit by shower of glass particles but suffered no injury. Goods in the back of the SUV were covered with glass but not damaged. Liftgate had not been damaged previously and vehicle had never been in any accidents.

- Brighton, MI, USA

problem #6

Mar 212013

Escape 6-cyl

  • 69,000 miles
My wife went out to her 2010 Ford Escape this morning. She retrieved something out of the back of the truck, closed the rear lift gate and the rear window shattered instantaneously, showering her with glass. She was fortunately wearing glasses, so none reached her eyes.

- Valparaiso, IN, USA

problem #5

Jan 202013

Escape 6-cyl

  • 18,000 miles
Went grocery shopping. Loaded groceries in rear. Closed tailgate, window literately exploded, glass everywhere.

- Westland, MI, USA

problem #4

Dec 082012

Escape 4-cyl

  • 20,000 miles
2010 Ford Escape. I pulled into the driveway after shopping, unloaded the car, and then closed the rear liftgate door. Upon closing, the rear liftgate window exploded and sent small pieces of glass all over my garage. There was no previous damage to the window, and the door was closed with a normal amount of force. Fortunately, noone was in or around the car (except for me) and there were no injuries.

- Sheppard Afb, TX, USA

problem #3

Nov 202012

Escape 6-cyl

  • 21,000 miles
Wife was driving vehicle, when she heard a pop. When she got home she noticed the sunroof glass had exploded. She told me and I went out to see if I could find a rock or any other foreign object. Could not find anything. The sunroof glass just failed in an outward direction. Ford has denied warranty claim and denied our appeal. I have read several other reports of this same thing happening with their Ford Escapes. Driving along and hear a pop sound. Then later realize their sunroof has failed. This critical situation needs to be brought to attention of Ford Motor Co. And have them stand behind their product, if said product is still under the manufacturers warranty.

- Auburn, WA, USA

problem #2

Nov 022012


  • 31,000 miles
The contact owns a 2010 Ford Escape. The contact stated that she closed her lift gate and the window exploded. The contact stated that she sustained minor cuts from the glass. The vehicle was taken to a glass repair shop and they stated that the window may have been off track. The vehicle was repaired. The manufacturer was notified and they stated that they were aware of the failure. The failure mileage was 31,000.

- Redding, CT, USA

problem #1

Jun 072012


  • 34,531 miles
The contact owns a 2010 Ford Escape. The contact stated that a bad odor was emitting from the air conditioner vents. The vehicle was taken to the dealer who diagnosed that there was mold in the evaporator. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure who did not offer any assistance. The failure mileage was 34,531.

- Elizabeth Town, IL, USA

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