CarComplaints.com Notes: The 2013 Ford Escape has been in the news quite a bit and for all the wrong reasons. Within a few months of its release the SUV was recalled three times, twice because of engine fires.
In July 2012, due to a fuel line that could split and leak, Ford told owners to park their cars because even driving to the dealership for repairs was deemed too dangerous. Instead, in a somewhat unprecedented move, Ford sent tow trucks to pick up the affected vehicles and handed out rental cars while the owners waited for repairs.
A few months later the Escape was recalled again because antifreeze could leak out onto the engine due to a freeze plug becoming dislodged. As the coolant hit the hot engine there was, once again, a threat for fire.
The 2013 is the first model year of the Escape's 3rd generation and proves once again that you want to avoid the first model year when at all possible.
After owning the NEW vehicle for a week or so we returned to the dealer complaining of a wind noise from the driver's side door or front window area. After test driving the 2013 Escape we were informed they did hear something. They then informed us that they test drove other vehicles of our type on the lot, their conclusion was that they all make the same noise and since there was nothing on the FORD fix pages there was nothing they could do.
So for the next year on every visit to the dealer we had the service adviser type in the wind noise complaint in the service order. On the last visit when I told them that I and this complaint were not going away, the service manager finally drove my car and admitted there was a problem. The issue is not yet repaired but at least I have conformation of a problem. A trouble shooting date has been booked we will see what happens with the repair. DON'T give in to your dealer, be a pain in their back side until they fix your issues. Will update with the dealer fix.
When driving over 65 the left driver's door/ windshield appears to be letting air in. It makes a very loud wind noise, which makes it hard to hear the radio or talk or just be silent in the car...very annoying. Taking in for service.
- escape13,
Fort Myers, FL, US
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A D V E R T I S E M E N T S
After owning the NEW vehicle for a week or so we returned to the dealer complaining of a wind noise from the driver's side door or front window area. After test driving the 2013 Escape we were informed they did hear something. They then informed us that they test drove other vehicles of our type on the lot, their conclusion was that they all make the same noise and since there was nothing on the FORD fix pages there was nothing they could do.
So for the next year on every visit to the dealer we had the service adviser type in the wind noise complaint in the service order. On the last visit when I told them that I and this complaint were not going away, the service manager finally drove my car and admitted there was a problem. The issue is not yet repaired but at least I have conformation of a problem. A trouble shooting date has been booked we will see what happens with the repair. DON'T give in to your dealer, be a pain in their back side until they fix your issues. Will update with the dealer fix.
- Fred V., Chatham-Kent, Ontario, Canada