This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving about 40 mph, and the vehicle on the vehicle appeared to have a sudden downshift. The card drastically reduce speed very quickly and remained in a low gear although it said it was in drive. The description of what happened matches recall 16S19, however, they said my specific vehicle was not available for that recall. Same year and very similar issue.
The contact owns a 2012 Ford Expedition. While driving 55 mph, the vehicle downshifted without warning and stalled more than once. The contact had to quickly coast the vehicle over to the side of the road and was able to restart the vehicle. The vehicle was taken to a mechanic who was unable to replicate and diagnosis the failure. The manufacturer was notified of the failure and informed the contact to take the vehicle to the dealer for diagnostic testing. The failure mileage was not available.
Vehicle downshifts abruptly while being driven at approximately 55 to 60 miles per hour. Very dangerous, it can cause an accident. Some vehicles were recalled but Ford says my VIN number was not in the vehicles that were recalled. The description of the problem is exactly as the one described to the recalls in 184,000 Ford vehicles from 2011-2012. A wrench shows up in the dash board and a sign that shows low gasoline levels. When this problem occurs the only option is to pullover as fast as possible. I stopped turned of the car and turned it back on. After the car would drive normally without showing anything on the dashboard and without any problems. I have experienced this in the last 3 weeks at least 7 times. When a scanner is connected it does not show any signs or problems. Very dangerous experience every time it happened. It usually happened at a high speed in the highway which makes it even a more dangerous situation. It happened while the vehicle was in motion and being driven over 55 miles per hour. It feels like it downshifts from 5th to 1st gear without any reason. Only while driving 55 miles per hour or more. It relates to recall 12V190000 and it seems like Ford promised to replace the "lead frame" which causes this defect at no charge under 10 years or 150,000 miles. They say my VIN number does not have recalls. I firmly believe that the symptoms of the problem are exactly the same as what all the 184,000 cars between 2011-2012 had experienced. It is an extremely dangerous situation to be in. I also found that in the past 3 cars were involved in accidents due to this issue and thankfully no fatalities. I do not want to be involved in an accident due to this negligence from Ford. Please hold them responsible and acountable for their poor accountability.
The contact owns a 2012 Ford Expedition. The contact received notification of NHTSA campaign number: 16V248000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Victorville, CA, USA
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The contact owns a 2012 Ford Expedition. While driving approximately 60 mph, the transmission downshifted into first and second gear independently. The vehicle was taken to the dealer to be diagnosed. The VIN was not included in NHTSA campaign number: 16V248000 (power train). The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Expedition. While driving approximatley 40 mph, the speedometer and fuel gauge readings fluctuated and the transmission jerked violently. The VIN was not included in NHTSA campaign number: 12V190000 (exterior lighting, power train). The failure recurred on two separate occassions. The vehicle was taken to the dealer where the transmission output speed sensor was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 63,000. Updated 06/29/16
Could hear a loud metal to metal grinding sound. Finally had the Expedition towed to dealership. 3 struts need to be replaced as well as the shocks. Driver side bearing was worn out. The passenger side is almost there. The Expedition only has 50,000 miles. After getting this information from the dealer we read the power train warranty. The warranty will only replace the driver side bearing. When the passenger side is making the same noise dealership said to bring it in.
On many occasions from around may or June of 2013, when the car is accelerating from first to second gear it "jumps". it feels as if someone has hit the back of the vehicle. The vehicle was taken back to the dealership 3 times. Each time they have updated the software and supposedly solved the problem. After each return of the vehicle the problem had only gotten worse. The second time after being "fixed" by the dealership the very next day someone almost rear ended the vehicle because the "jump" was so impactful that I suddenly applied my brakes thinking someone had rear ended me. The car behind me stop just an hair short of hitting the vehicle. Beyond getting whiplash from the constant "jumps", I am afraid that something very serious will happen if this is not fixed or corrected.
A D V E R T I S E M E N T S
- Leominster, MA, USA