This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer states that 1998 Ford Explorer had a steering problem. The steering wheel was turning to the left, she heard a clung, and the steering wheel was turning, but she was not moving. The consumer took the vehicle to the dealership, and was told that a steering shaft broke. The shaft was replaced, and the vehicle was driving fine now. The consumer stated she called the manufacturer, and they said that the vehicle was not under warranty, and the consumer was looking for someone to pay the bill.
- Springfield, MA, USA
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- Springfield, MA, USA